Managed the global account relationship for a top financial firm providing enterprise-wide outsourced office services, managed print services, and mailroom services valued at $30mm over five years. Responsible for long-term strategic and mid-term operational direction and for leveraging company’s professional services, integrated solutions, and global regional resources to accomplish the customer transition to Canon.Responsible for day-to-day administration and strategic leadership ensuring a high-level of customer service and compliance with company policies and procedures. Perform operational needs analysis, monitor, and refine systems and procedures in place and delivers metrics and measures to management and the client. • Implemented managed print solutions in 34 countries in the Americas, Asia Pacific, and UK/Europe.• Oversees mailroom and print center staff located in 16 cities across the globe.• Responsible for global monthly invoice reconciliation and validation.• Financial forecasting, budgets, management reporting, and contract management.• Coordinated cross-functional, cross-globe resources through weekly leadership meetings.Canon Americas Presidents Award Recipient 2023

Provided leadership and execution of corporate strategies for the United States and Canada for six business lines and 8k associates.o Created regional customer service resources to supplement offshore customer support.o Collected and analyzed employee feedback identifying issues and implementing resolutions.o Managed $5MM annual vendor relationships for uniforms, personal protective equipment, safety footwear, and powered industrial equipment. o Collaborated with Employee Relations, Safety & Health, and Regional Operations Leaders to manage change, improve employee safety, and drive down cost.

Led key strategies for the New England, Western New York, NY Tri-State, Mid-Atlantic, and Mid-South territories with a $680MM P&L, 2k associates, 90MM cubic feet of storage, 100+ facilities, and a $25MM annual capital budget. Managed five direct reports focused on financial planning and analysis, budgets, five-year real estate plan, operational excellence (KPIs), and employee communications.

Launched the Easter Area Imaging Solutions team to grow document imaging business in support of customer's digital transformation. Increased revenue by 300% to $9MM annually exceeding target profit margins of 30%. Led a team of six Program Development Managers supporting the Sales Team with statements of work, pricing, and implementation plans. As a member of the North American Imaging Team I guided operations leaders to improve production and accelerate revenue realization.

As Territory Leader for warehouse, transportation, and account management teams I successfully integrated several acquisitions, most notably the merger of the industry's top two companies. I am a highly experience customer facing executive adept at negotiating contracts, rationalizing prices, and overseeing substantial projects for enterprise accounts such as a new client across four states valued at $5MM annually. Successfully managed a $200MM P&L with a high of 800 associates and a real estate portfolio of 35MM cubic feet of storage. I launched a greenfield startup shred plant introducing document shredding service, growing revenue to $10MM in five years.