Frank Jacobs Email and Phone Number
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Experienced Information Technology Manager with a demonstrated history of working in Cloud based technology (O365 & SAP Cloud for Customer),Telecommunication and Secure Network domain. Skilled in People Management, IT Service Management, Service Delivery Management, Pre-sales, and Project Management.
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Manager Digital Business ServicesMsc Psa European TerminalAntwerp, Be -
Digital Service Delivery ManagerMsc Psa European Terminal May 2022 - PresentAntwerp Metropolitan Area
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C4C Support & Training ManagerAtlas Copco Oct 2019 - May 2022Wilrijk BelgiumLeading the global C4C support team in delivering a high quality support service towards the Atlas Copco Sales organization. The main goal is to support the C4C (SAP Cloud for Customer) solution with all kind of integrated applications:* services defined in a service catalog* update the training material for the end-user community* automate recurring tasks ( making use of IRPA) to better serve the community* definition of SLA's for the services offered* Project management for the quarterly software upgrades* Escalation management* Relationship management 3rd party suppliers -
It Competence Center Team Lead CollaborationAtlas Copco Jan 2018 - Oct 2019WilrijkWithin this role I'm responsible for the Collaboration Applications within Atlas Copco Compressor Technique Business Area. Projects currently in my scope:- Lotus Notes phase-out- O365 roll-outResponsible for the support of following products:- Atlassian stack; Jira, Confluence, Jira Service Desk, Crowd Server- MyQuest, NetHelpdesk- All Applications supporting the Hire2Retire process- O365; SharePoint On-line, Teams, OneDrive, Office ProPlus, Power Apps, Flow, PowerBI- Lotus NotesDaily management of the Collaboration application team consisting of 30 resources.
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Care Manager BeneluxAirbus Defence And Space Oct 2010 - Jan 2018Brussels Area, BelgiumMy daily job consists of:- day to day management of the customer support engineers- Service delivery management for the Radio Communication Services of the ASTRID Network- responsible for the SLA performance incident-, problem- and change management- responsible for Hardware services and Spare Part Management- project management for roll-out of new software releases in the Radio Core and Access network- supportability newly integrated products- Customer satisfaction- Escalation manager -
Care ManagerEads Defence & Security Apr 2009 - Oct 2010
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Ad-Interim Care ManagerEads Secure Networks Jun 2008 - Mar 2009
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ConsultantAltran Europe Feb 2008 - Mar 2009Brussels Area, BelgiumProcurement:- analysis of the answers to an NGIN RFQ for a Belgium operator- comparing the Statement of compliancies- comparing the total cost of ownership of the offered solutions- advising on the shortlistBidmanagement:- prepared the offer for a large Belgium mobile operator, concerning the development of an user interface for a provisioning tool.- responsible for getting the right information at the right time- create the lay-out of the offer- prepared the bid-no-bid meeting and the go-no go meeting -
Service Product ManagerEricsson Jan 2007 - Jan 2008RijenService Sales Benelux- cost calculation- defining sales prices for services portfolio- translating cuctomer requirements into services solutions (soft-& hardware support)- product development, multi vendor support, solution managementContract Management- 3pp service contractsSpecialties: Certified Subject Matter Expert on Customer Support and Price Manager Services -
Global Resource ManagerEricsson Jun 2004 - Dec 2006- teamlead- KPI reporting- resource planning- resource utilization- matching project positions with available resources and competences (local, global or external)- change management; introduction new resource/project management tool
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Technical Support Specialist Vas & Intelligent NetworksEricsson Oct 1997 - Mar 2004- support on classic IN & VAS- solving incidents & problems within the leadtimes of the SLA- performing network updates & upgrades- loading correction packages- performing acceptance tests
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Project ManagerCih Breda Bv 1992 - 1997
Frank Jacobs Skills
Frank Jacobs Education Details
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Mechanics -
Dr Schaepmancollege
Frequently Asked Questions about Frank Jacobs
What company does Frank Jacobs work for?
Frank Jacobs works for Msc Psa European Terminal
What is Frank Jacobs's role at the current company?
Frank Jacobs's current role is Manager Digital Business Services.
What is Frank Jacobs's email address?
Frank Jacobs's email address is fr****@****bus.com
What schools did Frank Jacobs attend?
Frank Jacobs attended Avans Hogeschool Breda, Dr Schaepmancollege.
What skills is Frank Jacobs known for?
Frank Jacobs has skills like Itil, Change Management, Team Management, Telecommunications, Networking, Service Delivery, Gsm, Mobile Devices, Customer Service, Project Management, Ip, Management.
Who are Frank Jacobs's colleagues?
Frank Jacobs's colleagues are Özkan Kaya, Carl Van Wambeke, Joris Brees, Paul Neefs, Patrick D'hooghe, Nico Vandenberghen, Frank Alen.
Not the Frank Jacobs you were looking for?
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Frank Jacobs
Antwerp Metropolitan Area2punchgraphix.com, xeikon.com1 +311173XXXXX
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