Master Data Management Team - SAP

Oversee and manage team commit projects to ensure that all actions items and issues are tracked while understanding cross-functional team dependencies. Responsible for presenting consistent updates to team members and creating methods to improve processes throughout builds. Identify key initiatives and goals to guarantee that solution products can be delivered on time to customers. • Handled and tracking the creation and release process of the latest DMP solution product while resolving issues in a timely manner• Created suitable process to RMA solution products from customers in Australia and Europe back to warehouse locations for rework• Directed the process of replacing failing solution products for customers while pushing for cross-functional teams to sign off on providing a 2% reserve inventory for customers• Lead weekly program status meetings to ensure that all members are aware of updates and progress throughout the commit projects• Gathered FY15 numbers and information from cross-functional teams to properly forecast for FY16

Create statement of work and detailed instructions based on End User and OEM customer requirements while managing multiple projects, priorities, and completing objectives on time. Manage vendor relationships on a day-to-day basis and act as the liaison between Engineers, Sales, Quality Assurance Personnel, and Product Managers. Responsible for understanding and following builds from initial creation to final production launch. Forecast future labor, planning, and shipping schedules.• Led and executed the completion of shipping approximately 10,000 servers to customers between November 2014 and January 2015 in preparation for the Superbowl • Oversaw and directed the manufacturing, production, and shipping process for the opening of the new warehouse in the Southeast location of the United States, which cut costs and errors when shipping servers to datacenters in that region of the country• Successfully on-boarded four new OEM customers starting from the prototype build, leading the development through the pilot process and First Article Inspection, and completing the progression into production build • Generated roughly $2 million in savings over the 3rd and 4th quarter of 2014 by researching methods and users that would purchase aging inventory • Headed the project of enabling customers to implement the server rack builds, which ultimately allowed the End User to save on costs and space in their Data Centers

Ensured the timely and successful delivery of our solutions according to customer needs and objectives. Strategically planned and implemented improvements in the fulfillment procedures both internally and externally, while maintaining a customer service focus. Presented analysis weekly and quarterly to various teams to discuss method improvements.• Effectively delivered and fulfilled the needs of customers during the 4th quarter holiday seasons, which generates approximately 75% of the company’s business• Achieved process improvements and reorganized projects to operate more efficiently by utilizing the DMAIC improvement cycle tool • Handled the development of the team’s B2B Bulk Incentive project and assisted the Accounting Team in tracking the Supply Chain Team’s card activations and orders

Handled 2nd level customer service support for partners, consumers and call center agents by utilizing Service Now. Responded to customer inquiries and provided professional and customer-facing interactions. Learned functional knowledge of Customer Service programs such as Service Now.• Successfully managed and guided the Customer Service fraud and operations team to block roughly 67% of stolen Nordstrom Gift Cards from being used during the 4th quarter holiday season in 2012• Supported in the training of 1st level call center agents working from several different Blackhawk Call Center Locations on how to handle various Service Now tickets• Assisted in establishing new QA guidelines, which allowed the team to understand how tickets are being handled and controlled