Frank Jin Email & Phone Number

Shanghai, China

• Annual AS 5P budget plan (ET/AT, TEQ, PDS and PAW), follow up and enforce to ensure After Sales profitability for both dealer and Porsche China.• Monitor dealer DPA performance for bonus payment, including parts, technical and quality, warranty and recall campaign fulfillment, CS and mystery shopping• Set up region/dealer individual ASQI targets and action plan, monitor and support based on KPIs to make sure dealer AS operation quality• PSDR and BPA audit to align dealer operation process with Porsche global AS standards• Coordinate DST / PBE / Service Support Team missions• PSA to comply with warranty policy and procedures within region

Beijing, China

• Develop annual parts & accessory wholesale target for dealers and monthly monitor/push dealer performance to achieve assigned target to maximize AS revenue and profit• Conduct regular AS marketing and promotion campaign to increase dealer workshop throughputs and improve customer loyalty and stickiness• Process warranty claim and quick claim to make sure dealer operation compliant with prescribed warranty standard and procedures• Periodically update dealer workshop tools and equipment to meet technical criteria and make sure of repair quality • Parts logistics and back order status to improve repair promptness and effective customer communication

Beijing, China

• Take full responsibility of AS Dept management• AS annual budget, periodical forecast, develop & execute Dept activity plan • Dept VME/FME management• Technical & warranty,• AS tech & Non-tech training, • Parts sales & AS marketing, parts logistics• Homologation

Beijing, China

1) AS strategy and planning• AS annual budget plan (parts sales, cost and operating profit commitment), and keep the monitoring and analysis on monthly achievement status• Dealer commercial policy constitution including incentive program and annual renew (After sales) • Parts Sales and Marketing, including pricing strategy• DMS project development and roll-out launching2) Dealer Management & Filed Support• Improve dealer AS operation to meet the requirement of Infiniti Dealer Operation Standard (DOS)• Monitor dealer service process handling and implement improvement action to achieve CSI target • Assist dealer to establish annual AS business plan and set up parts sales target, • Assist dealer to optimize parts logistics and inventory for cost reduction and workshop supply fulfill rate improvement.• Support for dealer workshop layout design and service facility & equipment planning

Beijing, China

• Launch Warranty policy and operating procedure in Network (WPPM)• Warranty routine management, KPI management• Warranty Audit

Beijing, China

• Support service centers in technical and quality related problem solving• TR (Technical Report) and TPR(Top Priority Report), with Headquarter and service center field market• Quality Information monitoring/seminar

Master'S Degree, Mba

Bachelor'S Degree, Automatic Control, Engineering