Frank Joyce Email & Phone Number

Lafayette, New York, United States

• Established and achieved all food quality and safety KPIs in 2019 - 2023, not limited to lost and non-conforming products, customer complaints, and audit performance.• Spearheaded a first-class internal auditing program for the firm’s 4 manufacturing sites, focusing on continuous improvement. This resulted in SQF audit score improvement in each facility by an average of 6 points.• Instituted effective root cause analysis procedures throughout each manufacturing facility and trained staff. This resulted in a reduction in customer and consumer complaints from 5.69 complaints per million in 2018 to 2.42 complaints per million presently.• Initiated a companywide monthly research and development forum and innovation summit, resulting in the creation of 10 new products in 2020 and 2021.• Served as the project champion for Byrne Dairy’s environmental sustainability projects, coordinating efforts to save energy and eliminate waste. This led to a recognition level as a Giga Guru (highest level of recognition) by Walmart as part of their Project Gigaton project, which encourages suppliers to contribute to the saving of one gigaton of carbon emissions by 2030.• Effectively implemented procedures across all manufacturing sites to establish complete FSMA compliance and ensure compliance with the PMO in New York.• Established effective ingredient and supplier approval programs, leading to a greater level of consistency in products, resulting in fewer customer and consumer complaints.• Serve as the liaison between Byrne Dairy and all customers in regard to all regulatory and food safety matters, instituted rapid response practices, resulting in stronger relationship with customers.

• To Date: Tutored over 1000 students overall in every continent on the globe, along with 2 students that scored a perfect 1600 on the SAT, 8 students who scored an 800 in the mathematics portion of the SAT, and 3 students who scored an 800 in the English portion of the SAT.• Currently perform contract work with the following companies: Merit Educational Consultants (CA), Scholarly Pursuits (FL), Wise Owls Education (FL), Total Tutoring Solutions (MD), Kitab Education (NY), Kiwi Education (CA).

Pittston, Pennsylvania

• Upon hiring as the Sr. Quality Assurance Manager for the Choice Canning Company, directed quality focused initiatives that led to the Pittston, PA production facility achieving an SQF audit score of 95, within 3 months of hire. The facility’s previous audit score was a 71.• Reduced the firm’s USDA non-compliance records (NR’s) from 14 in 2014 to 2 in 2015, 1 in 2016, and 0 from 2017.• Reduced production cost by sourcing ingredients from more cost effective suppliers and created a system back-up suppliers to improve both ingredient integrity and quality through competition.• Developed bills of materials, product formulations, new product specifications, and directed costing for the engagement in private label bids with HEB, Aldi, Safeway/Albertson’s, Kroger, Walmart/Sam’s Club, Wegman’s, Price Chopper, Ahold, and many more.• Served as the primary regulatory advisor to senior management teams on numerous food and employee safety topics.• Served as the leader of company’s recall committee and led efforts to ensure FDA audit compliance. Accompanied auditors from the Pennsylvania Department of Agriculture, FDA, USDA, and The Orthodox Union on production site audit visits and served as the primary point of contact.• Through conducting effective training modules on GMP, sanitation, HACCP, and other SQF related topics to over 400 employees of all levels, reduced the amount of consumer complaints by 50%, though company sales have increased by 31% from 2015 levels. Also, through directly handling customer complaints with retail partners, enhanced relationships and customer satisfaction.• Achieved HACCP Coordinator (Seafood and Meat/Poultry) certification and earned certification as an Advanced SQF Practitioner and SQF Auditor from SQFI with passing exam scores of 95% and 93%.• Earned certifications as a Six Sigma Green Belt, Six Sigma Master Black Belt, and as a Project Management Professional (PMP).

Scranton, Pennsylvania Area

• Developed a comprehensive and balanced operating budget to ensure fiscal stability in the organization.• Established strategic planks and a Year of Planned Action (YOPA) for 2014 to enhance recruitment of new Greater Scranton Junior Chamber members and to increase existing member engagement in leadership development and community enrichment programs.• Organized and constructed grant applications on behalf of the Greater Scranton Junior Chamber to seek alternative funding sources for projects and initiatives.• Spearheaded fundraising efforts for an international program to source protective nets to African children in order to protect them from malaria, which led to the Greater Scranton Junior Chamber finishing 2nd in the United States among all other junior chambers.• Established major partnerships with organizations such as the Turn 2 Foundation (Derek Jeter), New York Yankees, Philadelphia Flyers, American Girl, and Redbox. • Organized and effectively trained Junior Chamber International (JCI) members from various regions of the United States in the areas of leadership development, strategic planning, and root cause analysis, as one of only 88 certified United States trainers. • Recognized as the most outstanding chapter president in the State of Pennsylvania in 2014 and most outstanding new member in the United States for the year of 2014.

• Developed new innovative manufacturing processes to improve production speed throughout the parts shipping department by nearly 20% and designed comprehensive SOPs to ensure consistent work procedures were being followed for all personnel.• Worked collaboratively with department heads from all functional areas to develop a comprehensive plan for removing waste and increasing employee productivity through the implementation of Gemba walks and Kaizen teams.

Swiftwater, Pa

• Investigated and solved various production and operational issues regarding the influenza vaccine production process. • Developed goals and objectives to improve influenza vaccine production outputs and solved various production and non-compliance issues.• Utilized various software programs, such as Edoc, LIMS, and Track Wise to develop professional reports.

Wilkes Barre, Pa

• Enhanced production output, quality, employee safety, and reduced employee downtime through developing numerous SOPs for various departments throughout brewery operation including production, quality, sanitation, safety, supply chain management, and maintenance. • Led efforts to implement the brewery’s plan to become an SQF certified facility by developing and implementing in-depth quality programs, including a Product Recall Program, Supplier Approval Program, HACCP Program, Allergen Control Program, Food Defense Program, Regulatory Affairs and Inspection Program, and a GMP Program.• Spearheaded efforts to create a total employee safety engagement atmosphere by serving as the leader of the HAZCOM safety team and a member of the brewery’s general safety committee, developing and implementing the brewery’s HAZCOM program, and conducting various training sessions for over 150 employees regarding the handling and storage of all raw materials and chemicals in accordance with OSHA standards, as well as other safety aspects.• Served as an advisor to the brewery’s senior management team on numerous food and employee safety topics including the Food Safety Modernization Act (FSMA), Food Allergen Labeling and Consumer Protection Act (FALCPA), as well as the modification of the Hazard Communication Standard (HCS) to conform to the United Nations Globally Harmonized System of Classification and Labeling of Chemicals (GHS).

Scranton, Pennsylvania Area

• Organized and effectively managed a campaign to successfully run for public office as a first time candidate. • Effectively communicated viewpoints and positions during public meetings to inform Scranton residents about crucial policy decisions. • Worked effectively with the mayor to obtain grants for needed city projects and services and to develop a 3 year fiscal recovery plan.• Negotiated municipal union contracts, settlements, and arbitration awards. Worked in a collaborative effort with the City's administration and Scranton's police and fire unions to mitigate a landmark supreme court award, which led to Scranton's police and fire unions agreeing to forego $17M of court awarded funds.• Reviewed municipal audits, financial statements, and worked in conjunction with the city’s business administrator and mayor to create various municipal budgets in excess of $130M.

Duryea, Pennsylvania

• Increased employee knowledge of current regulatory trends by conducting numerous training sessions as FDA and CFIA changes emerged.• Spearheaded regulatory compliance and QA projects involving documentation and error reduction.• Monitored quality of artwork and provided regulatory compliance training sessions with graphic services staff, which led to the reduction of regulatory errors from 15% to 2.5% in one year.• Conducted financial/legal risk assessments for all products found in violation of FDA regulations and designed solutions to prevent future occurrences.• Managed and organized all document control procedures for six outside vendors. Set due dates and monitored progress for all outside vendor regulatory document gathering operations.• Planned and managed QA milestones for all new and pre-existing products.• Scheduled and conducted both departmental and interdepartmental meetings to review tasks that needed to be completed to ensure regulatory compliance for all new products.• Managed and planned regulatory assistance budget for United States and Canada operations, assisted in planning an overall QA budget.

Duryea, Pa

• Reviewed proofs of all packaging material, issued legal specifications to graphic artists, as well as in assisted product inspections, and conducting microbiological testing.

Scranton, Pennsylvania Area

• Maximized student achievement by planning and delivering effective lessons in algebra, geometry, and trigonometry.

Certificate, New Food Product Development, 4.00

Master Of Business Administration (M.B.A.), Gpa: 3.97

Activities and Societies: Delta Mu Delta International Honor Society in Business, Golden Key Honor Society

Certificate Program, International Food Laws And Regulations, Gpa: 4.0

Bioengineering, Nutrition (Minor), Gpa: 3.0

Activities and Societies: American Chemical Society, American Institute of Chemical Engineers, American Institute for Medical.