Frank Janse Van Rensburg Email & Phone Number

Johannesburg, GP, ZA

Cape Town, Western Cape, South Africa

• Euphoria Telecom is a leading provider of an innovative, cloud-based, cost effective business telephone and contact centre service that offers unprecedented control and automated operational efficiency. The solution.
• The company has earned a reputation as a customer-centric business, decreasing customer telephony costs by up to 50% and maintaining excellent customer service. Established in 2010, the company now proudly hosts over 5.

• Print Design: Skilfully designed bilingual restaurant menus.
• Web Design: Develop an eCommerce website tailored for visa applications, seamlessly integrating with the client's payment gateway.
• Animation: Produce unique greeter animations for diverse businesses, highlighting their logo or brand’s key attributes as the focal point.
• IT Support: Identify and resolve hardware and software issues, including the installation and configuration of new CCTV hardware and telephone system.
• IT Consulting: Provide expert guidance on business requirements, offering optimal hardware and software solutions within budgetary limitations.

Pretoria Area, South Africa

• Met operational objectives by coordinating and monitoring activities related to the management of infrastructure, networks, systems, and services.
• Served as a ticket coordinator and assigned appropriate resources to a support/request ticket to ensure prompt resolution of the issues in compliance with agreed SLA
• Boosted the sales of diverse software/systems, including productivity suites, security products, VoIP systems, backup software, and internet connectivity solutions.
• Leveraged technical aptitude for setting up the VoIP system, comprising routing of numbers, IVR Menus, Queues, Voicemail, Hunt lists, Extension setup, and time of day settings
• Utilized practical interpersonal and communication abilities to liaise with stakeholders for timely project completion and employee performance evaluation
• Communicated with vendors and clients to resolve potential outages/errors while informing clients about the progress and resolution time as a mediator

Pretoria, Gauteng, South Africa

• Organised and managed all aspects of the External Culture roll, focusing on improving the student experience. Led overall house management operations and provided the necessary guidance to students to achieve optimal.
• Leveraged creative ability to design innovative promotional materials for attracting and securing targeted audiences.
• Arranged and directed training and mentoring sessions to enhance the knowledge and capabilities of members.
• Planned and assisted with composing an original song and performance for Serenade (Now known as UP A Capella).

Bis, Multimedia

Education record