Frank Janse Van Rensburg Email & Phone Number

Johannesburg, Gp, Za

Johannesburg, Gp, Za

Cape Town, Western Cape, South Africa

• Euphoria Telecom is a leading provider of an innovative, cloud-based, cost effective business telephone and contact centre service that offers unprecedented control and automated operational efficiency. The solution offers any business a truly simple approach to managing communications across an increasingly decentralised and mobile workforce. Seamless integration and automation make it simple for businesses to access insights, reports and efficacy of communications.• The company has earned a reputation as a customer-centric business, decreasing customer telephony costs by up to 50% and maintaining excellent customer service. Established in 2010, the company now proudly hosts over 5 000 business customers in South Africa and continues to grow rapidly. George Golding, Conrad de Wet and Rafal Janik founded the company, and is managed by John Woollam and Nic Laschinger.

• Print Design: Skilfully designed bilingual restaurant menus.• Web Design: Develop an eCommerce website tailored for visa applications, seamlessly integrating with the client's payment gateway.• Animation: Produce unique greeter animations for diverse businesses, highlighting their logo or brand’s key attributes as the focal point.• IT Support: Identify and resolve hardware and software issues, including the installation and configuration of new CCTV hardware and telephone system.• IT Consulting: Provide expert guidance on business requirements, offering optimal hardware and software solutions within budgetary limitations.

Pretoria Area, South Africa

Met operational objectives by coordinating and monitoring activities related to the management of infrastructure, networks, systems, and services.•Served as a ticket coordinator and assigned appropriate resources to a support/request ticket to ensure prompt resolution of the issues in compliance with agreed SLA•Boosted the sales of diverse software/systems, including productivity suites, security products, VoIP systems, backup software, and internet connectivity solutions.•Leveraged technical aptitude for setting up the VoIP system, comprising routing of numbers, IVR Menus, Queues, Voicemail, Hunt lists, Extension setup, and time of day settings•Utilized practical interpersonal and communication abilities to liaise with stakeholders for timely project completion and employee performance evaluation•Communicated with vendors and clients to resolve potential outages/errors while informing clients about the progress and resolution time as a mediator•Fulfilled financial administrative duties, such as preparing quotes, creating monthly invoices, and reconciling accounts while identifying and eliminating discrepancies within the invoices•Consulted with clients to understand their needs from software/hardware and provided the best possible solution, accomplishing 100% customer satisfaction and retention•Conceptualized and developed innovative designs, marketing banners, and signature images that attracted targeted audiences•Designed and built a user-friendly website with specific briefs, comprising a property management company, medical fund, and E-commerce site•Researched, identified, and secured new suppliers to generate a new revenue stream•Provided remote and on-site support and troubleshooting to find solutions for website, telephone rooting, analytics on agent activities, as well as hardware and software errors

Pretoria, Gauteng, South Africa

Organised and managed all aspects of the External Culture roll, focusing on improving the student experience. Led overall house management operations and provided the necessary guidance to students to achieve optimal excellence.• Leveraged creative ability to design innovative promotional materials for attracting and securing targeted audiences.• Arranged and directed training and mentoring sessions to enhance the knowledge and capabilities of members.• Planned and assisted with composing an original song and performance for Serenade (Now known as UP A Capella).

Bis, Multimedia

Education record