Frank Kalonga Email & Phone Number

Lilongwe, Central Region, Malawi

Kasungu, Central Region, Malawi, Malawi

•Provide efficient, high-quality ICT support services to users of the project ICT systems and Government counterparts using project-provided devices and data systems.•Assisted with the deployment of data infrastructure, including tablets, standard computer equipment, servers, networking, and ICT security.•Actively engaged with stakeholders to understand user requirements, ICT challenges, and operational pain points, ensuring ICT solutions aligned with project goals.•Produced reports, policies, procedures, and analysis on ICT services, providing valuable insights for both customer consumption and vendor performance evaluation.•Worked closely with the Monitoring and Evaluation Teams in data collection, analysis, and reporting.•Collaborated with primary education departments in monitoring and supporting continuous professional development training.

Lilongwe, Central Region, Malawi

Providing 1st line hardware and software support, incident management, call logging, asset management, general IT administrative and other IT facility services via email, telephone, remote and site visits to over 100 MSH staff at central and 16 field offices. Collaborating with the global Information Systems team in delivering IT initiatives including new technologies, software programs and training. Providing IT hardware support including building, repairing, updating and maintaining IT hardware and software such as desktops, laptops, printers, and phones/tablets. Managing IT equipment inventory in collaboration with the operations team including counting, tagging and disposal of equipment. Configuring and maintaining network routing, switching and Wi-Fi AP hardware and all aspects of internal IT systems infrastructure including Cisco Networks, switch management, deployment, configuration, and troubleshooting Mobile Device Management, Active Directory user admin and policies. Remote Desktop Services, Windows Servers 2016/2019 management and troubleshooting. Network Printer Set Up and Print Management. Configuring and supporting VoIP networking components such as CISCO IP PBX (both Cloud & Physical), Firewalls, and Switches.Assisting and collaborating with HR teams to provide employee On-boarding training

Lilongwe, Malawi

Providing 1st Line hardware and software support, incident management, call logging, asset management, general IT administrative and other IT facility services via email, telephone, remote and site visits. Supporting IT network infrastructure including configuring and troubleshooting Routers, Switches, Firewalls, Wireless devices, VPNs (tunneling, IPsec, SSL), and internal IP phone systems and voice / SIP commsManaging and maintaining hardware and equipment and software applications including repairing hardware equipment such as printers, desktops, laptops, and phones and reinstalling software programProving 1st line systems administration including Active Directory -DNS -Active Directory -User Account Management, WIN workstations, Windows Server and Exchange. Providing assistance and guidance to the overall IT & Business Transformation teams for project delivery and business continuity Contract management and contract requirements planning in conjunction with the procurement team Vendor portfolio management including demand planning, improving cost-performance ratio and risk mitigation whilst aiming for innovation

Blantyre Malawi

Analysing, designing and developing Electoral Systems including capturing technical requirements, understanding user & organizational goals, and developing / Coding software system solutions to aid the electoral process.Designing and developing of conceptual, logical and physical database models including database objects, tables, stored procedures, views and triggers as part of the system solutionsDesigning UI/UX graphic elements and building navigation components for software solutions including illustrating design ideas using storyboards, process flows and sitemaps, and presenting prototypes and concepts to internal development teams and key stakeholders.Performing duties related to information management including training, writing documentation, facilitating workshops, creating instructional videos and user manuals for developed systemsEnsuring successful implementation of appropriate project delivery methodologies, standards, processes, controls and tools.

Blantyre, Southern Region, Malawi

Sorting and Preparing voter registration forms for data capturing Capturing voter information into Elections Management System (EMS) Cleaning EMS systems DataProducing system reportsCapturing elections results into EMSTesting electoral candidates and account system changes and upgrades by inputting new data; reviewing output.Securing information by completing database backups. Maintaining operations by following policies and procedures, and reporting needed changes.Maintaining electoral candidate’s confidence and protecting MEC’s operations by keeping information confidential

Master Of Science - Ms, Information Technology Management And Organizational Change

Bachelor Of Science - Bs (Hons), Information Technology, First Class

Activities and Societies: Students Class representative

Diploma, Information Technology, Advanced Diploma

Information Technology, Diploma

Diploma in Information Technology