Frank Keykhosravi Email & Phone Number

Mississauga, Ontario

• Start of day checks, continuous monitoring, and regional handover
• Expertise in Batch Job designing, scheduling, testing and implementation
• Expertise to Autosys Scheduling tools
• Exposure to Windows and/or Unix platforms, including shell scripting
• Experience in Autosys upgrade and Migration project
• Experience in migrations of jobs from Developed environment to Production

Concord, Toronto, Ontario

• Consult and advise customers and end-users, primarily at a technical level
• Design and configure appropriate technical solutions for customers
• Train customers on assigned product lines
• Demonstrate capabilities of assigned product lines
• Provide proactive and rapid response pre-sales and some post-sales on-line telephone and email support with customers while investigating or providing problem resolution
• Clearly and accurately document customer calls in a call tracking database

Richmond Hill, Ontario, Canada

• Managed of escalations and expurgates with the PTTs.
• Tested and troubleshoot the circuit.
• Pre-ordered equipment used ORACLE toolset.
• Coordinated of equipment ordered with Supply Management Teams in AT&T (SMD).
• Tracked equipment with SMD and vendors.
• Managed of escalations and expurgates with SMD/Vendors.

Richmond Hill, Ontario

• Took direction and follow practices and procedures consistently and accurately
• Provided superior written and verbal communication skills
• completed tasks in sense of urgency and assignments
• Diffused tense customer situations and project a positive, confident outlook
• Transferred knowledge and experiences to other technicians

Markham

• Supported IBM Desktop, Laptop and Printers on the phone with customer
• Assisted IBM field technician to fix their problem
• Reduced Queue Related Workload using Retain and NSS for internal and external customers
• Achieved All Platform/Business Targets meeting SLA (Service Level Agreement)
• Established System Services & Support Process Ownership (HAL) running DASM
• optimized Field and Platform Partnership SSR SupportDesk side support - National Services 1999 – 2000IBM Markham

Markham

• Communicated electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Provided advice and training to users in response to identified difficulties meeting SLA and presales
• Collected, organized and maintained a problem and solution log for use by other technical support
• Installed software and hardware and configured operating system software
• Met with clients to discuss system requirements, specifications and timelines
• Installed computer hardware, networking and operating system software with client