Frank L

Frank L Email and Phone Number

Senior Manger - Marketplace Tools / Global Service Operations @ Groupon
chicago, illinois, united states
Frank L's Location
Germany, Germany
About Frank L

Frank L is a Senior Manger - Marketplace Tools / Global Service Operations at Groupon. He is proficient in Englisch.

Frank L's Current Company Details
Groupon

Groupon

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Senior Manger - Marketplace Tools / Global Service Operations
chicago, illinois, united states
Website:
groupon.com
Employees:
10358
Frank L Work Experience Details
  • Groupon
    Senior Manager - Marketplace Tools / Global Service Operations
    Groupon Apr 2024 - Present
    Berlin, Deutschland
  • Groupon
    Global Technology And Systems Senior
    Groupon Aug 2020 - Apr 2024
    Berlin, Deutschland
  • Groupon
    Global Support Systems Specialist
    Groupon Jan 2016 - Jul 2020
    Berlin, Berlin, Deutschland
    doing magic ⭐️
  • Groupon
    Emea Support Systems Specialist
    Groupon Jul 2015 - Jan 2016
    - Spearheaded the standardization of EMEA Zendesk instances, advancing towards a unified global Zendesk platform for Groupon’s International Operating Segment, serving over 15M active customers as of Q1 2015.- Collaborated with the central BPI team to implement EMEA-specific processes within Zendesk, ensuring process alignment, adherence to new configurations, and completion of development requests.- Coordinated with the CS Tooling team to deploy new features on the Zendesk… Show more - Spearheaded the standardization of EMEA Zendesk instances, advancing towards a unified global Zendesk platform for Groupon’s International Operating Segment, serving over 15M active customers as of Q1 2015.- Collaborated with the central BPI team to implement EMEA-specific processes within Zendesk, ensuring process alignment, adherence to new configurations, and completion of development requests.- Coordinated with the CS Tooling team to deploy new features on the Zendesk platform, designing and implementing processes/tools to ensure full functionality and proper integration.- Managed ad-hoc development requests and system configurations from the BPI team and regional leads, utilizing feedback to enhance efficiency and realize gains through tool adjustments.- Developed and integrated third-party tools and enhancements (e.g., Crawler tool) to directly improve Zendesk functionality and efficiency for EMEA-based customer support teams.- Ensured optimal performance of EMEA Zendesk systems by managing troubleshooting, support requests, system adjustments, agent onboarding/offboarding, and overall system maintenance.- Oversaw and deployed additional ad-hoc projects across EMEA, ensuring seamless integration and operational efficiency. Show less
  • Groupon
    Zendesk Administrator Cer
    Groupon May 2011 - Jun 2015
    - Led the standardization of CER Zendesk instances, transitioning to a unified global Zendesk platform.- Collaborated with the central BPI team to deploy CER-based processes related to Zendesk, ensuring alignment and adherence to new configurations and process developments.- Partnered with the CS Tooling team to implement and deploy new features connecting to the Zendesk platform, ensuring proper configuration and full functionality.- Managed ad-hoc development requests… Show more - Led the standardization of CER Zendesk instances, transitioning to a unified global Zendesk platform.- Collaborated with the central BPI team to deploy CER-based processes related to Zendesk, ensuring alignment and adherence to new configurations and process developments.- Partnered with the CS Tooling team to implement and deploy new features connecting to the Zendesk platform, ensuring proper configuration and full functionality.- Managed ad-hoc development requests and system configurations from the BPI team and local/regional leads, leveraging local feedback to enhance tool efficiencies.- Developed third-party tools and enhancements (e.g., Crawler tool) to improve Zendesk functionality and increase efficiency for CER-based CS teams.- Ensured optimal performance of CER Zendesk systems, handling troubleshooting, support requests, system adjustments, agent onboarding/offboarding, and overall system maintenance.- Managed and deployed additional ad-hoc projects throughout CER. Show less

Frequently Asked Questions about Frank L

What company does Frank L work for?

Frank L works for Groupon

What is Frank L's role at the current company?

Frank L's current role is Senior Manger - Marketplace Tools / Global Service Operations.

Who are Frank L's colleagues?

Frank L's colleagues are Allison Peter, Timothy Hughes, 유희고, Lynn Micheal, Jakub Stawiarski, Chisom Madueke, Manikandan Selvakumar.

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