Frank Lan Email & Phone Number

Sydney, New South Wales, Australia

• Generate timely reports and analysis of projects and resources required for all organisational project reporting.• Work with the local business stakeholders and key users to design and deliver improvement across the IT applications stack.• Analyse and discover vulnerabilities in existing systems and provide patching solutions.• Create a detailed business analysis, outline problems, opportunities, and solutions for the business.• Track project documentation (including… Show more • Generate timely reports and analysis of projects and resources required for all organisational project reporting.• Work with the local business stakeholders and key users to design and deliver improvement across the IT applications stack.• Analyse and discover vulnerabilities in existing systems and provide patching solutions.• Create a detailed business analysis, outline problems, opportunities, and solutions for the business.• Track project documentation (including electronic storage of key documents) and assist in project risk assessments, develop, and manage project plans.• Identify and evaluate inefficiencies and recommend optimal business practices, and system functionality and behaviour.• Source and implement new business technology, find technological solutions to business requirements.• Assist with onboarding new starters training and inductions as well as terminations. Show less

Sydney, New South Wales, Australia

• Participated in improving store operation procedures• Customise & optimised store management methods, and enhanced user experience based on CSAT• Created & maintained training documentation, and conducted instructor-led training classes, for both franchised and corporate stores• Provided customer flow analysis reports according to the operating conditions of different stores• Identified and evaluated inefficiencies and wastes in-store operations based on Lean Six… Show more • Participated in improving store operation procedures• Customise & optimised store management methods, and enhanced user experience based on CSAT• Created & maintained training documentation, and conducted instructor-led training classes, for both franchised and corporate stores• Provided customer flow analysis reports according to the operating conditions of different stores• Identified and evaluated inefficiencies and wastes in-store operations based on Lean Six Sigma• Provided optimal business practices, and system functionality and behaviour• Assisted in the setup, configuration and testing of the POS system in the store, outputted test reports and user manuals, and provide suggestions for updates• Created IT system guides, manuals and IT work instructions where required• Aided the business in identifying, evaluating, and improving operational procedures that are cost-effective and meet business objectives• Used Agile project management methodologies, principles, and techniques to develop project plans and to cost, resource and manage projects• Took responsibility for deploying functional solutions, such as creating, adopting, and implementing system test plans, which ensure acceptable quality and integrity of the system Show less

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Performed detailed data analysis, including data profiling, system source analysis and auditing under strict tolerance levels• Applied procedures for daily data quality control accountability of records and support timely accurate data for issuing equipment• Performed Data Management duties; acquired validated, processed, stored and protected data for reliable accessibility to data users• Designed, developed and tested of business intelligence solutions• Identified… Show more • Performed detailed data analysis, including data profiling, system source analysis and auditing under strict tolerance levels• Applied procedures for daily data quality control accountability of records and support timely accurate data for issuing equipment• Performed Data Management duties; acquired validated, processed, stored and protected data for reliable accessibility to data users• Designed, developed and tested of business intelligence solutions• Identified organisational insights, risk and opportunities for process and system changes to better manage future business performance and reduce risk• Developed Tableau project, boosted sales by extracting valid data• Maximized customer satisfaction by data visualization platform Show less

Master Of Information Technology, Data Science

Activities and Societies: Major in Database Systems and Data Science and Engineering. Also majored in Artificial Intelligence.

Bachelor Of Science - Bs, Biotechnology

Activities and Societies: Major in Biotechnology and Bioengineering, minor in Materials Science and Engineering. Participated.