• Compliance Solutions CX leader with responsibilities including strategy, thought leadership, digital transformation, BPI (training & execution), service model, EQI (Effortless Quality Index) Journey Mapping, and tools• Plans, coordinates and directs activities and initiatives having broad organizational impact with focus on client experience & continuous improvement (functional and financial) • Tax Credits leader responsible for successful completion of SOC II audit, implementation of various digital transformation solutions (OCR/ICR, robotics, data privacy, automation of mail services, etc) while leading Continuous Improvement, Audit Control, Loss Prevention, Compliance and QA teams • Responsible for continuously improving the effectiveness of Compliance Solutions products by enhancing the CX service model, providing education, identifying opportunities and helping to drive new solutions

•Responsibilities including strategic leadership, hiring, training, monitoring productivity, detailing action plans, measuring results, financials, and overall strategy and management of the brokerage unit of Hewitt•Launched Hewitt Financial Services LLC, a newly formed broker-dealer with accountability including Client Services, Financial, Compliance, Personal Finance Center and Operations as well as acting as Business Continuity Coordinator and project manager for all technical issues and vendor relations•Strategic Planning Committee member responsible for ensuring all business initiatives are crafted to provide maximum profitability to Hewitt Financial Services while minimizing costs and regulatory exposure•Project Manager spearheading all development aspects of the Hewitt Financial Services Custom Brokerage website including all pricing, vendor management, negotiation, prioritization of content and creation of comprehensive Business Requirements Document

• Assistant Vice President chosen to oversee hiring, training (including Six Sigma) and creation of various new departments including Operations, Technology & Facilities resulting in promotion to Vice President of Select Client Services, the most profitable portion of HARRISdirect • Select Client product development lead, interacting with vendors, programmers and managers to determine strategy, prioritization and focus on client solutions • Managed multiple financial roles including the creation of the company’s first Profit/Loss statements broken down to department level, the creation of a comprehensive facilities budget for 2 sites, and implementation of a plan resulting in savings of $1.2 million over a three year period• Managed risk identification, assessment and mitigation as well as issue tracking and resolution

• Organized efforts of over 35 programmers and Project Managers in successful creation, QA, beta testing and launch of Marketspeed, investing software created for high net worth customers• Established relations and negotiated contracts with several large corporations such as Macromedia, NYSE and RSA resulting in mutually beneficial agreements • Led meetings, ascertained progress, assigned tasks, reviewed billable hours and vendor contracts and legal documents for projects such as OFX and the Streaming Quote initiative• Created comprehensive test scripts, managed beta releases and thoroughly tested products to ensure stability, usability and accuracy before allowing release to the general population