ALC develops tools, systems and expertise to discern the predictive buying patterns of consumers to maximize client acquisition for their Mailer clients and ensure a positive ROI. On the Management side, ALC develops sales and marketing plans for our clients to generate revenue growth on their consumer lists.Reported to CEO with responsibility over Operations, Facilities, Client Relations, Project Management Office and Process Reengineering initiatives. Responsible for annual budget process and monthly expense variance reviews. Administered monthly Sales forecasts models. Interfacing with our strategic clients on operational concerns. Coordinated and led RFP responses in support of our Sales effort and for critical projects. Accomplishments: Implemented a Project Management Office (PMO) to centralize and oversee both customer and strategic projects. Identified corporate-wide high cost areas and reduced cost through analysis, policies and monitoring. Developed infrastructure to support Sales/Integration teams for new product launches, & to track prospect pipeline. Developed a coaching/mentoring program that had a thirty percent penetration with our non-management staff.

eCom was an ASP that presented bills via the Internet and IVR systems on behalf of major Billers and financial institutions, such as Verizon, GMAC, TD Bank. We processed over one billion dollars in electronic, credit card and check payments per month.Reporting to the CFO responsible for Vendor/Bank relationship management. Managed all Treasury functions such as Customer Deposit Reconciliation and cash management over 100+ Settlement and operating accounts. Administered bank fee analysis and the Company revenue and transaction/gross margin models. RFP management. Interfacing with clients for problem resolution. Supporting Sales efforts in client facing presentations. Liaison with external Audit/Compliance groups. Coordinated annual budget process. Member of Product Steering and Risk Committees. Accomplishments: Authored Corporate expense policies resulting in significant reductions of operating expenses. Re-negotiated vendor contracts that resulted in a reduction of operating expenses of $600K. Developed Transaction & Gross Margin models based on our product/revenue mix, that fed our pricing models. Supported efforts to successfully secure multiple rounds of capital investments/funding. Implemented Company RIF strategies.

Reported to the CTO accountable for a large team of Managers, Project Mangers, Developers and QA to ensure the successful implementation of our customers and mission critical strategic initiatives. Direct administrative responsibilities over cross-functional teams including representation from customer organizations and 3rd party processors. Administration of the Project Management Office (PMO).Accomplishments: Built and ran the Project Management Office (PMO) to track and report on existing projects. Direct management and successful implementation of the Company’s largest client projects. Built a multi-tiered customer service center to support consumer inbound calls on behalf of our clients.

Process owner responsible for all business practices and processes for multiple Billing/Payment processing sites nationally, which consisted of 200 operational FTEs. This encompassed the administration of Billing applications, the collection of premiums through electronic withdrawals and payroll deductions, and outgoing correspondence for more than two million policyholders nationwide. Accomplishments: Migrated multiple and distinctly operated processing centers into one cohesive unit that ensured procedural and regulatory consistency. Initiated multiple process workflow enhancements resulting in operational efficiencies, future centralization of functions and increased policyholder satisfaction evidenced by Customer Focus Group studies. Developed executive MIS reports to summarize site performance on expense, volumes and standards. Developed mechanisms and controls to introduce productivity standards for measuring staff performance. Spearheaded the redesign of numerous policyholder correspondence to streamline communications, eliminate redundancies, and reduce exceptions.

Responsible for the Automated Clearinghouse (ACH) Department, a multi-shift operations with four operating units (Accounting, Customer Service, Exception Processing and Production) consisting of 40 FTEs and 3 Managers. Directly managed a $3MM budget and all variance reporting. Accomplishments: Successfully managed the acquisition of 17 Financial Institutions and the consolidation of operations. Implemented a Proof and Control process that was designed as part of a bank wide electronic system summarizing monetary transactions effecting the Bank’s consolidated general ledger. Former roles at the bank included Internal Audit and the Management Internal Control (MIC).

Responsible for supporting mandatory internal Audit engagements and performing Management directed analytical reviews of functional business/operational areas. Accomplishments: Applied statistical sample techniques, performed pre-defined audit tests and analyzed/planned scope of work; Prepared detailed work papers to support audit testing and audit findings; Presented to the Senior Management of the applicable business/operational areas, the key audit findings and their severity levels; Performed follow-up audit reviews to validate the resolution of audit findings and subsequent reporting