Frank Lin Email & Phone Number

Vancouver, Canada Area

*Developed Western Canada market base for China Eastern Airlines (MU), building strong and revenue effective relationships with all prospective clients.*Provided strategic market planning with market fares, managed sales, marketing and reservation team, and developed plans for achieving KPIs and sales targets.*Served as coach and mentor for the sales, marketing and reservation teams to consistently achieve sales quotas and targets. *Maintain strong partnership with Alliance partner airlines such as WestJet and SkyTeam Alliance members.*Successfully inaugurated the new Shanghai – Toronto direct flight. Ensured all launch related programs and related events were efficiently handled and kept within budget. Canada launch team included, General Manager, Sales Director and myself.*Facilitated events, functions, radio, TV commercials and social media partners.*To help promote and raise the exposure of MU’s products and services to the public.*Managed all time sensitive sales and marketing related issues and emergency matters.

Vancouver, Canada Area

Managing all facts of the business. Organized and implemented company policies. Trained the team on how to use GDS/CRS and sales techniques. Established complete standard operating procedure for air tickets and tours. Handling all accounting matters.

Vancouver, Canada Area

Handling all company accounts in Alberta. Handling all Cantonese and certain Mandarin/English accounts in greater Vancouver area. Design and implemented private and negotiated fares / rules to Canadian market Studied and analyzed the loading of flights and plan proper selling strategy Design new products and set suitable pricing for accounts Targeting low performing flights with fare adjustments in order to achieve maximum load factors.