Frank Ling Email and Phone Number
Frank Ling work email
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Frank Ling personal email
• Empower customer & stakeholder to succeed with my knowledge, expertise, and questioning/ coaching tools• Profound knowledge on global financial market • Abundant experience with client service both pre-sale and post-sale • Advanced analysis skill on technical trading• Deep understanding with financial data structure and value mining • Broad interest in Chinese philosophy and nice balance on work and life
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Senior Customer Learning ManagerLseg Data & AnalyticsShanghai, China -
Senior Customer Learning ManagerLseg Data & Analytics Jan 2023 - PresentShanghai, China -
Team Leader Of Customer Success - Quantitative Analytics & Content, China & North AsiaRefinitiv, An Lseg Business Sep 2022 - Dec 2022Shanghai, China数据为始，量化未来Data is just the beginning & Quant is the promising future
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Team Leader Of Customer Success - Rcc And Buy-Side, ChinaRefinitiv Oct 2018 - Jul 2022Shanghai City, China以我们的市场深知，产品技能和专业精神，帮助客户实现他们的业务目标和长期的成功。Helping our clients achieve their business goals and long-term success with market expertise, deep product knowledge and professionalism.
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Team Leader Of Customer ExperienceThomson Reuters Jul 2017 - Sep 2018Shanghai City, China -
China Academy ManagerThomson Reuters Jan 2013 - Jul 2017Shanghai City, China• Set up entire course structure for global financial market investment with Eikon.• Develop training material and compose power point.• Produce online training video of local content for global clients.• Schedule web-based and classroom training for China client base.• Plan and carry out industry seminar on hot topic.• Collect industry intelligence & conduct competitor analysis.• Coach new employee on company product and presentation skill.• Co-operate with external partners, e.g. CFA Association, XJTLU on co-brand event.
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Team Leader Of Knowledge Network ChinaThomson Reuters Mar 2012 - Dec 2012Shanghai City, China• Setup annual object and quarterly target for all team members, and evaluate team's performance periodically.• Use CRM in managing client activity within team's client portfolio.• Assign new training task according to client classification and user profile.• Encourage team member to offer higher level service with smart and creative way continuously to enhance retention rate.• Push on project execution and follow up progress in a timely and accurate manner.• Collect client feedback and satisfactory survey result to improve overall customer satisfaction.• Co-operate with account management team in keeping good relationship with clients.
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Client Trainer - Investment & AdvisoryThomson Reuters Oct 2006 - Feb 2012Shanghai• Do pre-sale presentation to assist new business opportunity.• Conduct product training to customer regularly after sale to keep and improve data usage.• Seek and pass new business lead to sales team.• Identify potential service cancellation risk and save business with team work.• Collect and consolidate customer feedback on product & service for relevant business group to make enhancement.• Collect competitor intelligence and do analysis.• Support company event to promote company brand.• Internal training and knowledge sharing with other team.
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Account ManagerCch, A Wolters Kluwer Business Nov 2005 - Oct 2006Shanghai City, China• Promote products on Legal, Tax & Accounting, and Human Resource aspects.• Maintain good relationship with existing clients to drive business renewal and growth. -
Account ManagerEmerging Markets Information Service - Emis Jan 2005 - Jun 2005Shanghai City, China• Sell information package of global emerging markets to local banks. -
Account ManagementMoneylinetelerate Feb 2002 - Dec 2004Shanghai City, China• Develop new client with information solution on global financial market, esp. FX, FI, EQ, C&E sectors.• Maintain good relationship with existing clients to drive business renewal and growth.
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Account ManagerIndustrial And Commercial Bank Of China Jul 1996 - Nov 2001Shanghai City, China• Process settlement on international credit card. • Risk management on suspicious transaction. • Initiate and follow up global compliance procedure for refused payment.• Train clients to identify fake card and fraud transaction.• Manage key accounts to drive revenue growth.• Design and execute project of credit card point redeem in Shanghai area.• Develop co-brand credit card project with third party.
Frank Ling Skills
Frank Ling Education Details
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Applied Chemistry -
International Finance
Frequently Asked Questions about Frank Ling
What company does Frank Ling work for?
Frank Ling works for Lseg Data & Analytics
What is Frank Ling's role at the current company?
Frank Ling's current role is Senior Customer Learning Manager.
What is Frank Ling's email address?
Frank Ling's email address is fr****@****ers.com
What schools did Frank Ling attend?
Frank Ling attended Shanghai Jiao Tong University, Shanghai Jiao Tong University.
What are some of Frank Ling's interests?
Frank Ling has interest in Photographing, Cross Asset Investment, Training, Outdoor.
What skills is Frank Ling known for?
Frank Ling has skills like Financial Data Management, Investment Management, Investment Advisory, Client Services, Client Development, Equity Research, Equity Trading, Equity Valuation, Presentation Skills, Group Training, Business Strategy, Business Analysis.
Who are Frank Ling's colleagues?
Frank Ling's colleagues are Danuri Waduge, Shaima Hasan, Mba, Ketan More, Thushani Mapatuna, Edward Freer, Maduka Deshan, Younes Khallouk.
Not the Frank Ling you were looking for?
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Frank Ling
Founder Of Hefei Grander|Auto Parts & Bearing Expert|Quality Control & Supply Chain ManagementHefei -
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2shangri-la.com, 163.com -
1hotmail.com
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