Oversaw daily operations of 14 stores in Northern CT and MA. Weekly P&L review. Responsible for recruiting, hiring, training, counseling, and termination if necessary. Gave store managers regular feedback on their performance and work products. Led a weekly staff meeting for all employees in the district and other meetings as necessary throughout the year. Reviewed pricing and competition survey with store personnel and adjusted pricing & discounts to meet occupancy and revenue targets. Managed staff to meet acceptable sales levels of storage units, merchandise, & insurance sales. Managed controllable expenses including staffing and scheduling to provide the highest R.O.I. for each store. Directed the ongoing repairs and maintenance of storage properties in the district, bringing in vendors when necessary. Authorized the purchase of equipment & supplies. Set up contracts for services regarding security, maintenance, pest control, landscape, snow removal all within spending authority guidelines. Prepared Employee Performance Reviews, Property Budgets, Capital Budgets, Operational Reviews, Expense Reports, and other related facility reports necessary to properly manage financial controls & property performance. Performed quarterly audits and facility checklists, report findings to Vice President of Operations and ensured follow up on any necessary action. Supervised company auction process according to Lien laws of the respective state. Followed up on all customer service issues and ensured a positive reputation for stores in the district. Attended various company training, management, and regional meetings on an on going basis. Made regular property visits ensuring company policies, procedures, and performance expectations were being met.

Ability to stay within allotted budget of $220m.Trained all new employees. Sent to problem stores to help make stores company compliant. Provided outstanding customer service by helping customers understand their needs, recommend storage solutions & helped them acquire the needed product solutions. Assisted reservation and walk-in customers (both in person & on the phone) in renting storage units, understanding the lease terms, fees and insurance and completing lease agreements. Consult, sell, and up sell to customers merchandise such as boxes, tape and other appropriate products that meet their needs. Cleaning units, sweeping, mopping, removing debris, wiping windows, ultimately ensure property appearance is safe and welcoming. Managed, verified, & balanced cash drawer; prepared and made daily deposits. Conducted a daily physical storage unit inspection.

Prepared orders and billing for stores.Expanded sales to 4 new stores.Ability to determine each stores needs on a daily basis.