With more than 12 years of experience onboarding customers between Gen3 Marketing, Awin/ShareASale, & Universal Orlando Resort, I'm skilled in understanding clients' unique needs & crafting user-friendly onboarding flows specific to each. My passion for educating customers empowers them to harness the full potential of advanced features, which builds a more confident user base.I don't simply onboard customers, I continually evolve my process based on user feedback & interface updates. In fact, I individually enhanced the Gen3 Marketing procedures so much so, that it was one of the main deciding factors of moving forward with the buyout while we were being acquired.My seamless onboarding trainings are proven to boost customer satisfaction, retention, & product adoption. I leverage my expertise to ensure customers get the most out of the platform, turning them into lifelong advocates.These strong foundations are fundamental in building long-term customer success.While living in Sarasota FL, I spent my spare time with my father delivering food & spending time with seniors through the Meals on Wheels program. This gave me a new perspective on life & I learned valuable insight into how the culture of assisting those in need can have a tremendous impact on both sides. Nonprofit organizations are very important to me, as I've also helped build houses with Habitat for Humanity.
Listed skills include Customer Service, Social Media, Social Media Marketing, Marketing, and 14 others.
