Frank Marcos Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

ESI has been one of the largest distributors of consumer electronics in the United States since 1983, we distribute various lines of major brands to retailers & businesses across the globe.

Calabasas, California, United States

WTI provides wireless connectivity for just about anything from ATMs, Kiosks, and Digital Signage. We provide a solution designed to make data connection simple, reliable and easy to manage. Our solution could be used as the primary and automatic backup. At WTIwireless, we deliver data usage insights and analysis through our user-friendly cloud management portal. Through strategic partnerships with multiple carriers, we ensure you receive optimal coverage and the swiftest connectivity possible.

North Hollywood, California

One-stop shop for all your Masonry & Concrete tools, safety equipment, and restoration supplies.

I served as a diligent and proactive Supervisor, overseeing and managing the day-to-day tasks of a team of 20 Agents. My responsibilities included effectively handling escalated issues, be it through phone calls or tickets, and ensuring timely resolution. I excelled in time management for the agents and meticulously monitored phone calls. As an Account Manager, I adeptly processed orders and refunds while managing all A-to-Z claims, chargeback claims, and return requests on Amazon. Additionally, I navigated multiple e-commerce platforms, such as eBay, Houzz, and Walmart, where I monitored claims, edited ads, processed orders, and issued refunds. I extended my expertise to various dealer portals like Shopify, CommerceHub, and Channel Advisor. Serving as a Zendesk Administrator, I created workflows, edited and created accounts, and developed macros for streamlined operations. Providing valuable insights, I generated category reports for Upper-Level Management and the CEO, analyzing sales by channel and identifying market trends

North Hollywood, California

-Upload orders from Amazon Portal--Order fulfillment(direct site), make UPS/FEDEX via ship rush- -Shipping/receiving- -provide the Production department with daily build--fill out SLA, shipping invoices, as well as custom forms--Authorize payments via Authorize.net--Stand in supervisor while management is out-

Assist insurance companies, Doctors offices, in scheduling their claimants- -Help coordinate workers compensation patients for their MRI, CT, EMG, and other diagnostic procedures