Frank Mark Email & Phone Number

New York, Ny, Us

Collaborated with product teams to articulate customer feedback, identify pain points, and strategically prioritize the product backlog, resulting in enhanced user experience and improved customer satisfaction. Facilitated meetings with global pharmaceutical stakeholders, effectively translating complex technical ideas into non-technical language and performing product demonstrations, ensuring on-time Service Level Agreements (SLA) deliverables, implementation, and best practices.Solved challenging software problems using SQL queries, Postman, and other tools to conduct root cause analysis. Utilized tools such as Jira, Zendesk, Aha!, and Confluence to closely monitor product life cycles, track enhancements, and facilitate seamless, cross-functional collaboration within an Agile environment. Implemented thorough testing of newly released features and bug fixes with the Quality Assurance team.

Columbus, Ohio, Us

Handle client calls to troubleshoot ordersCollaborated with leadership and internal associates to enhance the customerexperienceMethodically prioritized urgent issues and resolved them accordinglyUtilized POS system to efficiently locate items and optimize salesUsed shoephoria to provide assistance with customer inquiries