Frank Marzano Email and Phone Number
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Innovative Business Systems Manager with over 12 years of leadership and product management expertise, specializing in Healthcare and IT—particularly in Governance, Risk, and Compliance (GRC) system operations. Proven track record in configuration setup, system and integration testing, and triage/resolution of production issues, with a strong focus on claims processing, enrollment, billing, and financial systems.Skilled in navigating and resolving complex interface challenges, I bring deep expertise in industry best practices for project management, business/systems analysis, and software testing. I have successfully managed the full software development lifecycle (SDLC), consistently delivering results that optimize system performance and ensure seamless integration.I am known for my ability to effectively manage resources, swiftly identify and resolve issues, and adapt to unplanned events to meet tight deadlines. My approach is driven by data, strategic thinking, and a commitment to continuous process improvement.Core Competencies:Business AnalysisSystems IntegrationProcess ImprovementProduct ManagementProject ManagementAgile MethodologiesData AnalyticsSDLC / GRC
Pie Insurance
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Manager, Business SystemsPie Insurance Jan 2023 - PresentDenver, Colorado, Us➡️Oversee team of 4 System Analysts and System Admins, implementing operational support model to streamline intake, analysis, and prioritization of business needs➡️Collaborated with stakeholders to implement scalable, sustainable system enhancements that improved productivity and developed key performance indicators to measure impact of system changes and performance➡️Delivered $800K in annual savings after negotiating new license agreements and removing redundant systems➡️Implemented new Premium Audit solution, achieving annual savings of 1.5 full-time equivalents (FTEs)➡️Designed and implemented support framework using Jira, reducing mean time to resolution (MTTR) by 45%➡️Launched Commercial Auto Line of Business (LOB) in Salesforce, generating $2M in revenue➡️Developed new workflows for Customer Service, improving efficiency by 27%
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Manager Of It Business ServicesColorado Access Mar 2019 - Jan 2023Aurora, Colorado, Us➡️Returned following previous role as BUSINESS ANALYST (2015 – 2016) and led cross-functional team of Product Owners, Product Managers, and Systems Analysts to develop and execute enterprise product roadmap, overseeing full application lifecycle from implementation to sunset, while managing resource planning, costs, risk mitigation, and integrating applications via APIs and custom development➡️Implemented new Medicare Claims system, reducing annual costs by $1.2M➡️Integrated Care Management system with new Claims system, increasing user efficiency by 15% and eliminating manual data entry errors through automation solutions➡️Developed remote care management document process using DocuSign to support operations pandemic ops➡️Introduced Colorado Access to Agile methodology, creating first Agile framework for Technology division➡️Trained multiple teams, leading to entire technology organization adopting Agile, transforming operations and leaving lasting impact beyond departure -
Operations ManagerVertafore Apr 2018 - Mar 2019Denver, Co, Us➡️Supported multiple sites and 150+ staff, implementing AI chatbot and omnichannel support integration with Salesforce, managing vendor relationships for SaaS productivity tools, and automating data-sharing processes➡️Achieved reduction of $100K in annual operating costs by eliminating redundant systems➡️Established Center of Excellence in Denver by leading inaugural boot camp, onboarding 65+ new employees➡️Implemented Omnichannel solution in Salesforce, increasing agent productivity by 30% -
Customer Support ManagerVertafore May 2017 - Apr 2018Denver, Co, Us
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Software Support ManagerSwisslog Healthcare Jan 2016 - May 2017Buchs/Aarau, Ch➡️Managed team of System Engineers and Software Engineers, overseeing all project activities—installations, implementations, server, and interface migrations—while coordinating efforts between field engineers, software support, and software development, leveraging data analytics to drive decision-making➡️Reduced case backlog by 40% after identifying and implementing enhanced workflow methods in Salesforce -
Business Analyst Ii/It LiaisonColorado Access Feb 2015 - Jan 2016Aurora, Colorado, Us
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Software Support ManagerMcn Healthcare Feb 2013 - Feb 2015Denver, Colorado, Us➡️Guided Technical Support and Quality Assurance team of 10 direct reports while serving as Product Owner and Business Analyst for Agile development team, implementing Salesforce and tools to enhance productivity➡️Enhanced customer retention rates from 75% to 96% through development of new processes and programs➡️Cut average time for new customer implementation by 50% -
Department Lead- Tech Support & Customer ServiceMcn Healthcare Feb 2011 - Feb 2013Denver, Colorado, Us
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Customer Service QaIntellisource Sep 2006 - May 2010Denver, Co, Us
Frank Marzano Skills
Frank Marzano Education Details
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University Of MarylandCoursework In Pre-Law -
Half Hollow Hills H.S WestGeneral Studies
Frequently Asked Questions about Frank Marzano
What company does Frank Marzano work for?
Frank Marzano works for Pie Insurance
What is Frank Marzano's role at the current company?
Frank Marzano's current role is Innovative Business Systems Manager | 12+ Years in Leadership & Product Management | Expertise in Healthcare & IT | Specializing in GRC, SDLC, Systems Integration, and Process Improvement.
What is Frank Marzano's email address?
Frank Marzano's email address is fr****@****ess.com
What is Frank Marzano's direct phone number?
Frank Marzano's direct phone number is (800) 444*****
What schools did Frank Marzano attend?
Frank Marzano attended University Of Maryland, Half Hollow Hills H.s West.
What are some of Frank Marzano's interests?
Frank Marzano has interest in Children, Science And Technology, Human Rights, Animal Welfare, Arts And Culture.
What skills is Frank Marzano known for?
Frank Marzano has skills like Healthcare Information Technology, Leadership, Process Improvement, Salesforce.com, Cross Functional Team Leadership, Hospitals, Software Documentation, Customer Service, Business Analysis, Project Management, Team Building, Troubleshooting.
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