Frank Masters Email & Phone Number

Accomplished and driven leader in the consumer lending industry with comprehensive accomplishments leading credit strategy, loss mitigation , revenue growth and energized sales teams to ensure success and exceed goals. Demonstrated success integrating developmental training methods, motivational management style and mutually beneficial, persuasive communication into successful lending and collection strategies. Recognized for maximizing performance by streamlining existing processes and expanding capabilities utilizing data-driven analysis of internal reporting and industry best practices. Highly organized, creative problem solver who excels at leading teams into exceeding ambitious business plans by identifying goals and addressing areas of improvement. Expertise in process improvement of under-performing markets with strong credit, collection, and consumer finance industry acumen. Specializing in managing internal controls to ensure regulatory compliance of management across multiple teams and branch locations.♦ Portfolio Growth 30% 5+ years. $90 m to $160 m♦ Increased revenue from 12% to 15% in 2 years♦ Decreased delinquency from 2.05% to 1.10% 30-89 utilizing strategic analytics to redesign workflows.♦ Member of CEO's executive council to develop, improve and implement policy and procedures. ♦ 6 time Chairman Forum winner (Leadership Top 5%) Expertise: Leadership Skills, Achieving Sales Goals, Revenue Growth, Process Improvement,Relationship Management, Business Development, Staff Management, Financial Management, Business Administration, Operations Management, Recruiting, Strategic Planning, Sales, Underwriting, Lending, Credit, Collections, Insurance, Internal Controls, Budgeting, Data Analysis, KPI Dashboards, P&L forecasting.