• Courtyard by Marriott Niagara Falls, USA• voco the Cadence, an IHG Hotel• Sevā Kitchen & Bar• Spot Coffee Niagara Falls

• Courtyard by Marriott Buffalo Downtown / Canalside (December 2021- October 2024)• Hampton by Hilton Buffalo- Airport / Walden Galleria (August 2021- December 2021)• Homewood Suites by Hilton Buffalo - Airport (August 2019- August 2021)

Opening General Manager / Director of Sales Property opened 9/1/2016

•Assist the GM with interviewing, onboarding and training new associates.•Ensure all employees are trained and complete training through Extended Stay University.•Use the direct supervision/involvement with all associates to promote a positive work environment through team work, energy, enthusiasm and recognition.•Actively involved in the daily team meeting and interacts with the staff to foster continuous improvement, needed guidance, encouragement and corrective action when necessary.•Assist the GM in budgetary control measures, including labor monitoring, room expense control and maintaining PAR levels through Daily Visual Management.•Ensure employees have the necessary tools to execute their jobs on an ongoing basis.• Managing purchase order process, ordering and receiving products in a timely manner•Uphold and Enforces ESH standards and policy compliance at the property level.•Assist GM in monitoring cash management, in-house guest balances and direct bill receivables compliance•Assist with drive-by activities and competitor surveillance when needed•Provide other relief, or back-up duties as needed at the hotel including front desk coverage per Company standards, housekeeping, and other duties when needed to ensure optimum operation of the hotel.•Actively review and monitor Social Media websites to ensure timely and appropriate responses.•Ensure that clean rooms, guest and employee satisfaction are top priorities

·Prepare food, answer phones, and work as cashier, serving tables·Create/prepare/cancel orders - make sure orders are made/ delivered in a timely manner·Resolve customer complaints·Practice safe handling, preparation, and storing of food·Assist management with supervising staff and training new employees

·Coordinate all group bookings at four of the twelve hotels our company represents in the Buffalo Area.·Book social and wedding groups, meetings, coordinate food and beverage needs.·Utilize Hilton, Marriott, and Choice brand tools to sell for multiple brands.·Assist Area Sales Managers with composing contracts, obtaining group details, ensure Hotel has payment for groups, submitting rebates and commissions to accounts payable.·Act as liaison between operations and sales department.·Communicate all guest needs to the hotel management team and ensure all are executed upon group arrival.Solicit new, future, and repeat business. Maintain client relationships.·Assist to ensure all revenue expectations are met for each hotel.Marriott Certified Wedding Planner.Hilton Certified Wedding Planner.

• Provide friendly front desk customer service to hotel guests in person and over the phone• Train new employees up to Hilton, and BLA standards, compose 90 day reviews• Post responses to Trip Advisor reviews, assist general manager with composing responses• Maintain inventory accuracy, cash handling, depositing into corporate account• Engage in other hotel operations including: audit, housekeeping, maintenance, and food service• Member of guest impact team; compiling data, analyzing data to arrive at root issues with in hotel, ending in increased guest service scores.• Assist in planning / booking events, meetings through e-events.com - ensure proper execution on site• Book, cancel, and update reservations using Hilton computer software OnQ• Resolve billing issues and maintain positive relationships with third party billing systems such as Expedia and Travelocity• Perform concierge services as needed including: restaurant recommendations and reservations, directions, local attractions, arranging transportation• Order office supplies, guest supplies, and uniforms• Assist with the making of the front office and breakfast attendants schedules

• Group sales• Locally Negotiated Corporate Rates• Site Tours• Marketing• Onsite Sales Coordinator• Utilize Salespro to input group information, create resumes – communication between departments