Frank Matteo Email & Phone Number

Pittsburgh, Pa

• Administer Level 2 technical PC support for the downtown Pittsburgh local market and remote support for end-users worldwide• Adjudicate incident tickets, manage assets, and provide user information within ServiceNow EnterpriseManagement• Manage asset inventory of in-network PCs, Laptops, printers, and desktop equipment within the Pittsburgh corporate site• Lead a biweekly desktop team meeting for the Northwest TSC Market and provide detailed communicationsrelated to the team’s day-to-day business• Consulted as a subject matter expert for a Bitlocker encryption migration project providing on-demandtechnical support for Bitlocker drive encryption software, assisting end-users with Bitlocker encryptionconfiguration, and troubleshooting issues and the removal and decommission of Dell Data ProtectionEncryption• Oversee PNC’s in-house desktop support bar (Powerlink) and provide on-demand technical support for localemployees on a biweekly schedule• Collaborate with third-party vendors to process laptop and multifunctional printer orders

• Conducted PC modification, networking, part assembly, documentation, and testing for IV solutions product line• Supervised completion of software imaging and computer system processing within specifications, schedule, and quality• Compiled FDA quality assessment documentation for medical grade technology• Managed asset inventory through Citrix Application Suite and performed daily cycle counts to trackwarehoused inventory• Coordinated with cross-functional teams to test medical device hardware, computer systems, and servers

Managed and maintain over 200 machines in the Lincoln Building of Youngstown State UniversityProvided assistance to 55 Mathematics and Statistics professors and graduate assistantsHelped create and distribute Windows XP and Windows 7 images using Symantec GhostUtilized License Management Systems within Windows Server 2003 for department software Involved in making purchasing decisions for hardware and software in the Mathematics and Statistics department

Bachelor Of Science In Applied Science, Computer Information Systems

Number of Credits Hours Completed: 140 Upper Division GPA: 3.8 Overall GPA: 3.1

Associate'S, Computer Programming Specialist

Number of Credits Hours Completed: 52 GPA: 3.87