Frank Mcgrory Email & Phone Number

Manchester, England, GB

Stretford

Responsible for taking ownership of claims with third party litigation. The primary objective is to scrutinise files and conduct full file audits in order to identify reasons claims were not settled. On assessment when the point of dispute was identified, either choosing to apply subrogation, negotiate liability settlement and/or quantum or instruct panel.

Stretford

Leading, coaching and motivating the teamDelegating workloads effectivelyManaging performance through providing reward and recognition via 1-2-1s and performance reviewsMaintaining work flow and service deliveryIdentifying new areas of potential business growthRecruiting new team members as appropriateHaving an understanding of competition against other.

Led a team of 12 coaches and mentors, whilst simultaneously coaching myselfUp skilled around 400 claims handlers from handling first notification of loss call handlers to end to end claims managementDeveloped a training plan and timetable to enable 12 coaches to coach and mentor around 400 handlers over a 12 month periodWrote and delivered training material

Manchester & Norwich

Selected to be part of a ’systems thinking’ business process improvement intervention both across commercial & personal motor claims. Worked away from home in Norwich, analysing the current end to end claims offering and redeveloping the way the claims were handed throughout.Identification of waste activities resulting in more streamlined customer claims.