Working as a process manager❖ Responsible for improvising the existing processes dealing with customer data❖ Knowledge of Siebel CRM❖ Handling project from planning phase till its delivery❖Backlog refinement, user stories, UAT,requirements gathering etc ❖ Using JIRA, Confluence for tracking and managing projects❖ Working on both Agile and waterfall methodology❖ Cross functional teams’ discussions about projects and processes❖ Managing incidents

* As a product owner for analytical product I provide business insights to end users* User stories creation in JIRA and explain them to devops team during workshop* To create product’s roadmap plan, prioritize user stories etc.* Contribute in sprint planning , grooming, retrospective meetings* Clarify functional queries of the team related to product