Business Analyst
CurrentWorking as a process manager❖ Responsible for improvising the existing processes dealing with customer data❖ Knowledge of Siebel CRM❖ Handling project from planning phase till its delivery❖Backlog refinement, user stories, UAT,requirements gathering etc ❖ Using JIRA, Confluence for tracking and managing projects❖ Working on both Agile and waterfall methodology❖ Cross functional teams’ discussions about projects and processes❖ Managing incidents