*Identification, preparation and submission of tenders.*Mobilisation of Audiology and Enhanced Optical Service Contracts - supporting our store partners to deliver an effective and compliant contract launch. *Negotiation, preparation and finalisation of contract documentation. *Maintenance of contracts including contract variations, notations, extensions and renewals. *Handling of contract related enquiries and queries including complaints resolution, contractual questions. *Stakeholders management with a range of customers - developing and implementing a range of new and existing contract opportunities in our Enhanced Optical Services portfolio. *Supporting our stores throughout the UK and Northern Ireland in mobilising their NHS contract; ensuring that they are able to compliantly deliver the contract whilst being able to develop their business.*Contractual risk analysis, and deciphering of contracts to the business. *Development and delivery of a suite of internal and external contract reporting, management information, performance analysis reporting and market insight reporting to internal and external customers. *Maintenance and development of our Audiology e-Referral solution - with Service Definer role. *NHS Smartcard and Identity Checker - maintaining the businesses Smartcard estate requirements. *Supporting the maintenance of group secure N3 lines. *Overseeing provision of NHSmail to the business.* Supporting a number of associated business streams including Information Governance, Systems Development and Process Improvement.

An experienced Contract Development Manager responsible for development, innovation and successful delivery of NHS contracts for both Audiology and Optics throughout my region. As part of the Senior Contract Development team I help to define and deliver Contract Management Strategy. With responsibility for our e-Referral proposition and NHS connectivity, I am responsible for ensuring the smooth referral proposition from our customers from throughout the UK. Negotiation of contract terms at procurement, contract renewal and reaccreditation stages to secure optimum terms for the successful running of the service. Implement contract post accreditation, develop and support regional operational plans for compliant delivery of contract terms throughout region. Develop and deliver local and regional growth strategies, identify and develop key local relationships to develop contracts and drive business growth. Develop and deliver Service Development Improvement Plans and CQUIN schemes - working to improve the end-user experience, and patient outcomes. Deliver audits and governance to ensure full compliance with core contract frameworks. Develop key relationships within Clinical Commissioning Groups and Commercial partners to drive local performance, compliance and user outcomes. Identify and develop opportunities for service innovation and redesign. Deliver presentations to a wide variety of delegates; coaching sessions and training workshops and communication sessions to store partners, clinicians and other stakeholders.Delivery of robust market analysis and referral forecasts, to drive business strategy. Identify contract and business risks, and the implement of risk mitigation plans. Investigate and resolve service issues, complaints and escalations; resolving all issues to stakeholders satisfaction. Working on a number of project teams, working with key stakeholder to meet ongoing business needs.

The successful management of 2 Offices - including the leadership and management of the team to outperform targets whilst delivering exceptional customer service. Other responsabilities included the coaching and training of the team, compliance, target setting, recruitment, and all other facets of operational management of a busy insurance agency.

Responsible for the management of three insurance branches, delivering in excess of £2.5million of turnover. Responsabilities included budgeting, sales analysis, P&L, resource planning, HR, coaching and training and strategic business planning. With 17 people in my team, we continued to outperform against group objectives, whilst delivering market leading kpis.