As a project manager, I was the lead for my company's data analysis, spearheading software development projects.Prepared and completed over 10 projects for analysis. Kept employees on track with assigned responsibilities. Scheduled deadlines for the overall project and individual tasks.Prepared briefings to present to leadership as required.Worked with Billing Department to determine outstanding payments and created software to assist with recouping $2M of debt. Because of my efficiencies, I received an on-the-spot cash reward for my efforts.Collaborated with internal and external stakeholders to gather project requirements. Tracked project timeliness, deliverables, and budgets. Developed and modified process standards to the project specifications.Oversaw 3000+ employee records to ensure compliance.Identified key compliance issues and areas of concern and developed recommendations to resolve them such as monitoring overtime to render cost savings. Provided daily compliance reports and weekly billing audit reports to internal staff.Assisted with hiring panels and recommended hiring actions. Conducted daily phone calls to review upcoming compliance audits. Responded to customers' inquiries within 24 hours and constantly followed up to ensure they were fully informed and satisfied.

Processed Quarterly Cost and Payroll Tax Reports.Developed an Excel VBA Macro consisting of creating Pivot Tables, manipulating data, formulating data, and creating VBA Coding to prepare and analyze account reconciliations as assigned. Identified issues and concerns within the scope and complexity of the job and may identify possible solutions.Created processes to work efficiently with 100% error-free reporting.Maintained key department files and other duties as deemed necessary.Performed the implementation and monitoring of internal controls and accounting processes, and gathered the information for preparing various reports.Provided support for the internal and external audit requirements as assigned. Ensured documentation is aligned with financial statement balances and demonstrates an appropriate audit trail. Managed and developed new processes to unify the Agency across multiple cities in Texas.

Submitted biweekly payroll for multiple agencies, issuing over 3,000 checks and/or direct deposit payments, and completed the positive pay file to our financial institution.Maintained payroll operations by researching payments cleared; then accordingly issuing stop payments and/or late payroll requests, and finally submitting payments through direct deposit or check as requested.Assisted the accounting and management departments by developing W-2 tax forms and forecasting projected revenues for multiple agencies.Assisted the compliance department by developing software to observe over 20,000 records of information daily in order to justify any deviations in our data entry process ensuring compliance with licensure and contract audits. Through multiple formulas, this macro discovers any type of over-bill, under-bill, or errors that our billing or coordination team has made saving future billing errors from occurring.

Contracted with Harland Clarke's clients to assist them with their client's migrations, mergers, and acquisitions training and assisting with products such as ACH Templates, Wire Templates, Accounts, Transfers, Positive Pay Items, and Stop Payment Requests.Ensured security and privacy of customers' information.Provided education and support regarding products and services.Probed to identify needs.Offered appropriate products, services, and solutions to meet customer needs.Utilized available resources appropriately to accurately service the customers.Ensured appropriate follow-through steps are completed for each call.Maintained complete and accurate records of all call activity as required.Made outbound calls to achieve the goals of the assigned call segment.Maintained a professional appearance and a quality work environment that adheres to all safety and security policies.Limited eligibility in off-phone activities performing special assignments/team roles on a rotating basis or as required based on Supervisor's discretion.Worked within a team environment supporting both team objectives and overall Center objectives.Monitored individual performance tracking data and provided input for Individual Development Plans.

Conducted business online banking services to our Business clients including Business Online Banking Troubleshooting, Remote Deposit Capture temporary increases, ACH transactions, and Soft and hard token activations.Provided excellent customer service, respectfully speaking to CEOs, CFOs, and top business clients.Troubleshot and informed clients on newly added services to our Business Online Banking.Worked with our branch, customer care, and operations teams to assist any client to the best of my ability.