Frank Moses

Frank Moses Email and Phone Number

Service to others #gratitude @ Croghan Colonial Bank
fremont, ohio, united states
Frank Moses's Location
United States, United States
Frank Moses's Contact Details

Frank Moses personal email

n/a

Frank Moses phone numbers

About Frank Moses

Extensive experience in technical support, project, and operations management. Excellent written, verbal, and presentation skills. Ability to explain technology using non-technical terms and train users to use information systems effectively. Proven ability to combine resources (technology, time, and people) to develop solutions and design workflows that solve problems, increase productivity and/or enhance job satisfaction. Having worked with diverse groups of people, in many settings, I have developed the listening skills and temperate personality needed to accomplish objectives, while fostering positive team environments.

Frank Moses's Current Company Details
Croghan Colonial Bank

Croghan Colonial Bank

View
Service to others #gratitude
fremont, ohio, united states
Website:
croghan.com
Employees:
107
Frank Moses Work Experience Details
  • Croghan Colonial Bank
    Is Manager
    Croghan Colonial Bank Oct 2024 - Present
    Freemont, Oh
  • Parker Meggitt
    Is Systems Analyst 3
    Parker Meggitt Mar 2024 - Jul 2024
    Akron, Ohio, United States
  • Westfield Bank
    System Engineer
    Westfield Bank Jan 2022 - Mar 2024
    Seville, Ohio, United States
  • Westfield Bank
    Bank Desktop Engineer
    Westfield Bank Sep 2020 - Jan 2022
    Seville, Ohio, United States
  • Q Holding
    Information Technology Support Specialist
    Q Holding Mar 2020 - May 2020
    Solon, Ohio, United States
    Microsoft (Office) 365 administration including account terminations and data-archival, setup of new employee accounts, O365 product/SKU license management, utilization of Azure and PowerShell for mass user and group modifications.Co-directed the company-wide deployment of Microsoft Skype for Business to Teams upgrade project, including; User on-boarding, introduction, and training on Teams, user and group permissions and on- going user support, creation of training documentation for use within the helpdesk ticketing platform, Freshdesk. I also used Freshdesk, daily, for other support requests and tasks. I maintained a >98% satisfaction rating from end users and ~95% SLA compliance, month-to-month.Implemented and managed the completion of end-user security (KnowBe4) training company-wide
  • Signet Jewelers
    Desktop Support Specialist
    Signet Jewelers Dec 2019 - Mar 2020
    Akron, Ohio, United States
    Provide software and hardware (desk-side, phone, and remote) support to corporate users, up-to and including C-Level executives. Utilize ServiceNow ticketing system.Image (using Microsoft Deployment Toolkit) and deploy (delivery, setup, user data migration, and personalization/configuration) of PC’s for end users.Support and troubleshoot printing for 100+ printers in three buildings.Update remaining Windows 7 PC’s to Windows 10 (1809, 1903, and 1909).Utilize SCCM to: Deploy software packages, perform updates (Application and System Software)
  • Amerimark Direct
    It Help Desk Technician
    Amerimark Direct Jan 2019 - Dec 2019
    Cleveland, Ohio, United States
    Served as first response for 200+ users seeking assistance via phone, email. Utilized GLPI.Diagnosed and resolved software and hardware incidents.Identified key issues and root causes to implement solutions to incidents.Created, updated, and published relevant end-user support documentation to aid self-support.Office365 Integration, workflow optimization, and technical support- User password changes- Setting up and updating email distribution lists for marketing initiatives and staffing changes- Teams/Sharepoint projects setup, document sharing, and end-user training/support- Troubleshoot multiple sites/tenant communications with Skype for Business- Troubleshoot and assist users with Free/Busy search issues• Was responsible for monitoring and managing issues with print queues• Performed technical on-boarding, orientation and necessary system training for new users• Active Directory user and group administration - including account unlocks and password resets• VPN and SSH/RDP installation, configuration, troubleshooting and training for 100+ users• Met weekly with IT Infrastructure team on project updates and technology changes
  • Triad
    Operations Manager
    Triad Mar 2016 - Nov 2018
    Cuyahoga Falls, Ohio, United States
    Oversaw performance of a mixed-platform environment, including workstations and servers.Supported end-users with software such as: Adobe Creative Suite, Microsoft Office 365, QuickBooks Pro.Led weekly production meetings to monitor, discuss, and direct project workflow.Tracked project execution ensuring adherence to budget, schedule, and scope

Frank Moses Skills

Web Development Databases Mysql Mac Dreamweaver Adobe Creative Suite Photoshop Creative Direction Wordpress System Administration Windows 7 Active Directory Server Administration Network Administration Css Software Documentation Database Administration Html Linux System Administration Linux Desktop Web Design Html5 Microsoft Office Editing Teaching Programming Javascript Public Speaking Computer Hardware Google Apps Computer Network Operations Management Leadership Strategic Planning Microsoft Word Pmbok Technical Support Problem Solving Research Project Management Computer Hardware Troubleshooting Office 365 Microsoft Excel Routers Customer Service Team Leadership Training Process Improvement Windows 10 Active Directory Experience Software Troubleshooting Mac Os X Server It Asset Management Desktop Support Management Remote Troubleshooting Installations Application Support Network Troubleshooting System Deployment Microsoft Operating Systems Ios

Frank Moses Education Details

Frequently Asked Questions about Frank Moses

What company does Frank Moses work for?

Frank Moses works for Croghan Colonial Bank

What is Frank Moses's role at the current company?

Frank Moses's current role is Service to others #gratitude.

What is Frank Moses's email address?

Frank Moses's email address is fm****@****mac.com

What is Frank Moses's direct phone number?

Frank Moses's direct phone number is +133041*****

What schools did Frank Moses attend?

Frank Moses attended The University Of Akron.

What are some of Frank Moses's interests?

Frank Moses has interest in Economic Empowerment, Politics, Education, Environment, Science And Technology, Animal Welfare.

What skills is Frank Moses known for?

Frank Moses has skills like Web Development, Databases, Mysql, Mac, Dreamweaver, Adobe Creative Suite, Photoshop, Creative Direction, Wordpress, System Administration, Windows 7, Active Directory.

Who are Frank Moses's colleagues?

Frank Moses's colleagues are Lisa Brennen, Jeffrey Borsick, Ariel Storey, Abby Baugh, Lori Siesel, Sierra Bulger, Vicki Wismer.

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    2 +144026XXXXX

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