Frank Mueller Email & Phone Number

Chicago, Il, Us

Bellevue, Washington, Us

Medicare Advantage Leadership:*Serve as interim Strategy Director for a major healthcare payer, leading their Medicare Advantage HEDIS Gap Closure Strategy implementation. Accountable for determining strategy to close 100,000+ gap closures.* Key Outcome: Gap closure reduction strategy qualified the organization to receive a $40M bonus payment from CMS.Additional: * Standardized project management processes to increase efficiency and appropriately prioritize intake.* Served as a Project Manager for a Claims optimization implementation for a large payer that generated an estimated $20M in organizational savings and enhanced existing Compliance capabilities.

Burr Ridge, Il, Us

Develop relationships with clients across the healthcare market to assess needs and implement organizational solutions.Health Plan Innovation*Partnering with a Fortune 50 organization to optimize their existing Medicare Advantage Plans to align with a population health framework. *Collaborate with senior leaders to revamp care models with a goal of improving member outcomes. *Responsible for leading the strategic planning and implementation efforts. Manage a team of 10 people and accountable for a $5 million project budget. Product Development and Launch*Develop implementation and launch plans for new health plans at a publicly traded health insurer. *Work with stakeholders across the organization to develop and execute a best practice playbook for new Medicare and Medicaid product launches.

Irving, Tx, Us

Accountable for developing and executing system-wide performance improvement strategies across CHRISTUS Health’s 60 hospitals and 170 ambulatory centers. Collaborated with regional CHRISTUS Presidents and CEOs to identify and implement organizational strategic priorities. Directed a team to execute on the performance improvement initiatives.*Strategic Planning:-Worked with Regional CEOs, hospital Presidents and physician leaders to develop strategic plans for CHRISTUS Health medical centers. Identified over 60 Focus Areas related to Care Management and Patient Throughput to enhance hospital operational excellence. *Performance Improvement Implementation:-Responsible for creating and implementing developed hospital Action Plans based on identified Focus Areas. Length-of-stay and patient experience improved significantly as a result of the developed Action Plans. Led a team of Project Managers and Analysts to drive Action Plan execution.

Chicago, Il, Us

Led the process for which strategic initiatives are operationalized across the enterprise. Partnered with company executives to lead complex program implementations. *Medicare and Medicaid Optimization:-Collaborated with Medicare and Medicaid executives on a comprehensive initiative to optimize plan performance and risk mitigation. Drove the completion of over 60 intricate action items which improve member experience and quality. Awarded the prestigious “Spotlight Award” by the Chief Risk Officer and Compliance Officer for my performance. *Healthcare Interoperability:-Partnered with IT senior leadership to prepare the organization for health plan interoperability readiness. Led 30 senior leaders across the organization in strategic planning efforts.

Chicago, Illinois, Us

Planned and led critical programs in the health system’s IT Department, which has 400 employees, serves 11 hospitals, 27 long-term care centers and supports over 17,000 employees. Directed multiple initiatives that required daily interaction with the senior leadership team.

Chicago, Illinois, Us

Partnered with executive leaders to achieve millions in savings for Presence Health. Planned and managed complex enterprise-level projects related to performance improvement and financial optimization. Generated clear, concise reports for the system-level executive team.

Chicago, Illinois, Us

* Provided project management leadership to Presence Health Executive Leadership Team.* Selected by senior leaders to participate in the Emerging Leader Development Program for exceptionally high performers.* Developed and implement performance improvement plans for hospitals not meeting budget.* Designed and tracked in-network retention strategy that captured $3.5 million in savings.* Achieved Project Management Office target of $88 million in budgeted savings for Presence Health in 2015.

*Consulted with Directors and Senior Staff to design complex analytics to be used in expert testimony for high-profile healthcare litigation disputes. *Created Excel templates to successfully track and capture hospital charge metrics and financial information.*Built relationships across all levels of organization to develop new hire training procedures.*Developed income statements using publicly available data to measure performance of prominent health systems.*Prepared graphs detailing computed financial and charge data for client presentations and expert testimony.

Chicago, Il, Us

*Vending findings, when presented to Mayor Rahm Emanuel in November of 2012, led to drastic overhaul of Chicago's existing nutritional vending policy*Analytic recommendations led to 97% improved nutritional outcomes across Chicago’s public vending machines *Assess and develop pricing and nutritional benchmarks for Chicago Mayor Rahm Emanuel's healthy vending initiative*Evaluate City of Chicago vending contracts across 12 City Departments for nutritional compliance*Liaison between Smith Child Health Research Center and 12 City of Chicago Departments*Manage and maintain medical record database for public health study of over 18,000 Cook County students*Collaborate with Senior Statistician to perform quality control and statistical analysis for research projects*Perform primary field research by canvassing 120 Cook County public schools for various health-related indicators*Facilitate recruitment of eligible schools to participate in research initiatives*Engage in data analysis using SPSS, SAS, Excel, and Access

Chicago, Il, Us

*Developed analytical model to assess the long-term fiscal sustainability of novel cancer treatment program*Collaborated with Oncologists to screen eligible patients for a National Cancer Institute-funded study*Interviewed cancer patients regarding the progress of their treatment *Reported results of study to managers at Northwestern Memorial Hospital

*Performed market research to identify potential clientele in Western Chicago suburbs*Completed sales calls and drafted sales proposals *Engaged in business-to-business sales

Chicago, Il, Us

*Fulfilled responsibilities for Project Coordinator during supervisor’s maternity leave*Designed and managed an Excel database to store all patient records for the CDC-funded REACH 2010 project*Administered and analyzed results of health behavior surveys taken by REACH 2010 participants*Engaged in primary field research at various Access Community Health Clinics throughout Chicago

*Updated and maintained SPSS databases for several graduate student research projects*Coordinated a national conference in Chicago for all National Cancer Institute researchers

New York, Ny, Us

*Processed various banking transactions, such as customer deposits, withdrawals, money orders, and cashier's checks*Provided customer service

Master’S Degree, Executive Master Of Healthcare Administration

Bachelor Of Science (B.S.), Business Administration, Management And Operations