Frank Murillo Email & Phone Number

New York, United States

Successfully oversaw multiple cross-functional projects at once from Project Initiation through completion.Projects involved members from Finance, Marketing, Design, Business Operations, Legal, HR, etc.A few project examples include: Rollout of an updated company website, Rollout of an internal ContractManagement System, Expansion of Finance tools to allow for international transactions, Creation and rollout of an internal gifting policy and system.Provided project status updates and maintained a Project Update page to promote company transparency into each project’s progress.Raised concerns affecting progress to stakeholders and worked to remove blockers.Used Slack, Zoom, and Email to maintain communication with remote employees and ensure progress continued.Helped create the processes and project artifacts used by the newly formed PMO.Created and/or helped craft project artifacts such as Project Charter, Kick-Off presentation, Project Plan, Project Request Form, etc.Helped create processes for handling project requests and overseeing them from start to finish.Served as acting Chief of Staff to CEO for over 5 months and remained a part of the CEO’s action groupWorked directly with the CEO to accomplish any tasks the CEO required, such as: planning the company’s 2023 calendar, putting together monthly All Hands and Town Hall meetings, writing company-wide communications, etc.Successfully planned multiple Board of Directors meetings and helped put together the Board of Directors decks.Maintained and followed up on communications with Executives on behalf of the CEO.

Involved in all IT related manners across the entire organization.Helped develop internal policies for IT and Cyber Security matters.Coordinated with C-level executives and senior managers to identify opportunities to maximize productivity and efficiencies.Oversaw vendor initiatives, including SOWs, and ensured service level agreements were achieved and maintained. Admin for all IT systems such as: Google Workspace, ApplicantStack, Workplace by Facebook, LinkedIn Learning, etc.Managed the “Managed Services Help Desk” for Partner Companies.Evaluated organizational needs for hardware and software requirements and facilitated operations.Successfully led the research, implementation, and support for a replacement Applicant Tracking System. Migrated all data, users, job recs, etc. Also integrated it into the organization’s website This resulted in a more efficient process that allowed the organization to scale up operations smoothly.Successfully led the migration of the organization's website from Wordpress to a custom built CMS and end user experience. Managed the project from the organization’s end and ensured all internal stakeholders had their needs met.Successfully led the research, implementation, and support for systems such as: Adobe CC, Workplace by Facebook, LinkedIn Learning, SparkHire, and more.

Continued support for internal web applications (Hire Tracking System,Applicant Tracking System). Applications based in HTML, CSS,Javascript, C#, ASP.net.Continued support for consumer facing website (wforce.org). Websitebased in HTML, CSS, Javascript, PHP, Wordpress.

Troubleshooted hardware and software issues in mobile devices as well as desktop and laptop computers.Trained new employees on the process of activating mobile devices and cellular plans.Coordinated and organized monthly sales events which included setting tables and decorations to attract new customers as well as display new merchandise. Communicated with AT&T, Verizon, Sprint, and Samsung representatives in order to receive additional support.Provided customer service and technical solutions to over 40 customers daily.Ranked top performing sales associate 8 quarters in a row for exceeding/meeting sales quota.

Elmsford, New York, United States

Processed cash and credit payments totaling $2000 - $3000 daily. Greeted customers and provided a quick and efficient check-out.Collaborated with other departments to maintain inventory and promote the sign up of new memberships, upgrading of existing memberships, and applying for credit.