Frank Murphy Email and Phone Number
Frank Murphy's Location
United States, United States
Frank Murphy's Contact Details
Frank Murphy work email
- Valid
- Valid
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Frank Murphy personal email
n/a
Frank Murphy phone numbers
About Frank Murphy
I build, scale and optimize SaaS products focused on disruptive, accessible technologies. With 20+ years experience in Engineering, Product Management, Customer Success and Sales Engineering, I bring a wide-angle view of solutions to any challenge.
Frank Murphy's Current Company Details
Frank Murphy Work Experience Details
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Director, Customer Success Management And Engineering, CollaborationCisco Sep 2024 - PresentSan Jose, Ca, Us- Responsible for adoption, expansion and renewal risk analysis for Customer Success Managers supporting the Webex install base in EMEA & APJC theatres and global customer care call centers. - Jointly lead global Collab Customer Success Engineering (CCSE) team in these regions focused on de-risking change management events, removing barriers to adoption and integrating the Webex UcaaS portfolio.
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Director, Customer Success And Beta Engineering, CollaborationCisco Jun 2022 - Sep 2024San Jose, Ca, Us- Built a global post-sale adoption and change management engineering team, scaling headcount by 4x to support Webex’s collaboration portfolio.- Transformed engagement model from reactive ticketing queues to proactive, consultative motion.- Pivoted the team’s skills from narrow focus on meetings to more lucrative cross-domain use cases for calling, devices, events, partner integrations. Organize and oversee cross-functional specialty tiger teams.- Built and directed programs for high-touch support, Partner Enablement and FedRAMP in the US.- Responsible for Webex Beta program activities including 5000+ users serving as the voice of the customer to shape product design, usability and direction.
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Director, Customer Success Engineering, CollaborationCisco Jun 2021 - Jun 2022San Jose, Ca, Us
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Global Director, Solutions EngineeringHackerrank Jun 2020 - May 2021Mountain View, California, UsLed an Engineering team distributed between Mountain View, London and Bangalore. Sales Engineering: Working with customers pre-sale to design configured environments showcasing industry best practices, demonstrating business value with product differentiation, proposal writing, ROI modeling and RFP/RFI response creation. Solutions Engineering: Building end to end solutions that combine off the shelf content with customer-curated ideas, integrated to a variety of workflows and IT systems, meeting the infosec and data privacy requirements of Fortune 500 firms world wide. Implementations: Onboarding, deploying, configuring, auditing and tuning HackerRank to give new and existing customers the best possible experience when using the platform.Training: Frequent presenter of internal knowledge transfer sessions for cross functional field-facing teams in best practices, competitive analysis and objection handling. Evangelizing directly to customers to train on ways to optimize value with latest product innovations, illustrating new features and sharing emerging industry trends. -
Director, Pre-Sales EngineeringHackerrank Jul 2019 - Jun 2020Mountain View, California, UsBuilt and scaled a sales engineering team from the ground up. Direct all sales engineering strategy and execution across all top-tier Enterprise accounts in North America.
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Sr. Manager, Enterprise Customer SuccessHackerrank Nov 2017 - Jun 2019Mountain View, California, UsResponsible for pre and post-sale Customer Success for the HackerRank platform. HackerRank is the destination for the best developers to hone their skills, and for companies to optimize hiring (sourcing, screening and interviewing) to uncover higher quality candidates, to reduce time to hire while returning valuable productivity time to Engineering teams. Learn how customers like Twitter, Cisco, RedHat, VMware and others save time and money while finding the most skilled candidates world-wide: https://www.hackerrank.com/work/customers
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Director, Strategic Sales EngineeringSyncplicity By Axway May 2016 - Nov 2017Denver, Colorado, UsDrive the technical Go To Market for Syncplicity. Develop and expand strategic relationships with channel partners and technology alliances. Collaborate closely with sales, marketing and product teams to proactively identify and develop new business ventures.Assist in pre and post sales activities designing best practices, reference architectures, integration guides and adoption plans. -
Sr. Product Manager, Apis And ConnectorsSyncplicity By Axway Oct 2015 - Oct 2016Denver, Colorado, UsFocused on advancing product direction and roadmap for a market-leading SaaS Enterprise File Sync and Share (EFSS) product. Responsible for architecture capabilities that expand into hybrid clouds and enable developer and partner API integrations.Develop detailed product requirements; working with cross-functional teams and collaborating with Engineering to drive implementations. Produce agile-based product requirement stories that broadly address customer pain points and take advantage of new technology, new UX design patterns, create wireframe UI to communicate user flows to Engineering.
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Customer Success Engineer, SyncplicityEmc Feb 2013 - Oct 2015Round Rock, Texas, UsDrive all technical aspects of Syncplicity new business opportunity and post sale expansion activity for global Enterprise accounts. Engage all levels of project stakeholders including C-Level, Line of Business Owners, Infosec, Desktop, Mobile, Network and Storage teams to integrate, onboard and expand Syncplicity's footprint. -
Technical Marketing Manager, Atmos Cloud StorageEmc Sep 2009 - Feb 2013Round Rock, Texas, UsSolely responsible for articulating, delivering, and evangelizing the technical and business benefits ofcloud storage adoption in a fast-growing product line at the center of EMC’s mobile and cloud story.Directly contributed to all facets of outbound marketing for the Atmos and Centera Productsincluding social media, trade and industry events, collateral development and product presentations.Key member of a cross-functional Application Development and Partner Ecosystem team focused on conducting developer-oriented, hands-on workshops to drive on-boarding for innovative mobile, web-based applications. Created content from case studies to tutorials, solution briefs, and best practices.
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Principal Corporate Systems Engineer, User Experience DesignEmc May 2006 - Sep 2009Round Rock, Texas, UsConstructed new product use case specifications and interaction designs shaped to seize new market opportunities and/or capitalize on leveraging existing EMC product integrations.Key contributor in the initial go-to-market launch for 4 storage management & compliance apps.Collaborated closely with stakeholders from sales, product management/marketing and engineering teams to articulate requirements, interaction flows, user experience, and competitive differentiation.Selected to join an elite design team tasked with inventing a new (now patented) application which launched to market in 9 months from initial white-boarding to price book entry and press release.
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Manager, Software Quality EngineeringEmc Dec 2000 - May 2006Round Rock, Texas, UsReporting to the QA Director, responsible for all areas of sustaining QA testing and project management for ControlCenter, EMC’s flagship SRM product with an install base of 7500 sites.Conduct performance assessments, annual compensation reviews, individualized development plans, quarterly MBO’s for 70 staff across 7 time-zones.Proactively build detailed project management metrics, identify schedule risks, escalate and propose countermeasures as needed directly to engineering Senior Management.
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Technical Specialist IiiArbella Insurance Group, Quincy, Ma Aug 1999 - Dec 2000System Administrator of a client-server based Claims processing system composed of distributed across several platforms: HP-UX for Oracle (claims data) FileNET (digital images), Windows servers and desktops.Test, integrate, and debug next-generation application with several legacy Claims systems.
Frank Murphy Skills
Cloud Computing
Storage
Virtualization
Data Center
Enterprise Software
Product Management
Integration
Professional Services
Go To Market Strategy
Emc Storage
Saas
Salesforce.com
San
Mobile Devices
Networking
Frank Murphy Education Details
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University Of Mass At LowellPublic Service
Frequently Asked Questions about Frank Murphy
What company does Frank Murphy work for?
Frank Murphy works for Cisco
What is Frank Murphy's role at the current company?
Frank Murphy's current role is Director, Customer Success Management and Engineering, Collaboration at Cisco.
What is Frank Murphy's email address?
Frank Murphy's email address is mu****@****emc.com
What is Frank Murphy's direct phone number?
Frank Murphy's direct phone number is +150849*****
What schools did Frank Murphy attend?
Frank Murphy attended University Of Mass At Lowell.
What skills is Frank Murphy known for?
Frank Murphy has skills like Cloud Computing, Storage, Virtualization, Data Center, Enterprise Software, Product Management, Integration, Professional Services, Go To Market Strategy, Emc Storage, Saas, Salesforce.com.
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