Frank Murphy Email & Phone Number

San Jose, Ca, Us

- Responsible for adoption, expansion and renewal risk analysis for Customer Success Managers supporting the Webex install base in EMEA & APJC theatres and global customer care call centers. - Jointly lead global Collab Customer Success Engineering (CCSE) team in these regions focused on de-risking change management events, removing barriers to adoption and integrating the Webex UcaaS portfolio.

San Jose, Ca, Us

- Built a global post-sale adoption and change management engineering team, scaling headcount by 4x to support Webex’s collaboration portfolio.- Transformed engagement model from reactive ticketing queues to proactive, consultative motion.- Pivoted the team’s skills from narrow focus on meetings to more lucrative cross-domain use cases for calling, devices, events, partner integrations. Organize and oversee cross-functional specialty tiger teams.- Built and directed programs for high-touch support, Partner Enablement and FedRAMP in the US.- Responsible for Webex Beta program activities including 5000+ users serving as the voice of the customer to shape product design, usability and direction.

San Jose, Ca, Us

Mountain View, California, Us

Led an Engineering team distributed between Mountain View, London and Bangalore. Sales Engineering: Working with customers pre-sale to design configured environments showcasing industry best practices, demonstrating business value with product differentiation, proposal writing, ROI modeling and RFP/RFI response creation. Solutions Engineering: Building end to end solutions that combine off the shelf content with customer-curated ideas, integrated to a variety of workflows and IT systems, meeting the infosec and data privacy requirements of Fortune 500 firms world wide. Implementations: Onboarding, deploying, configuring, auditing and tuning HackerRank to give new and existing customers the best possible experience when using the platform.Training: Frequent presenter of internal knowledge transfer sessions for cross functional field-facing teams in best practices, competitive analysis and objection handling. Evangelizing directly to customers to train on ways to optimize value with latest product innovations, illustrating new features and sharing emerging industry trends.

Mountain View, California, Us

Built and scaled a sales engineering team from the ground up. Direct all sales engineering strategy and execution across all top-tier Enterprise accounts in North America.

Mountain View, California, Us

Responsible for pre and post-sale Customer Success for the HackerRank platform. HackerRank is the destination for the best developers to hone their skills, and for companies to optimize hiring (sourcing, screening and interviewing) to uncover higher quality candidates, to reduce time to hire while returning valuable productivity time to Engineering teams. Learn how customers like Twitter, Cisco, RedHat, VMware and others save time and money while finding the most skilled candidates world-wide: https://www.hackerrank.com/work/customers

Denver, Colorado, Us

Drive the technical Go To Market for Syncplicity. Develop and expand strategic relationships with channel partners and technology alliances. Collaborate closely with sales, marketing and product teams to proactively identify and develop new business ventures.Assist in pre and post sales activities designing best practices, reference architectures, integration guides and adoption plans.

Denver, Colorado, Us

Focused on advancing product direction and roadmap for a market-leading SaaS Enterprise File Sync and Share (EFSS) product. Responsible for architecture capabilities that expand into hybrid clouds and enable developer and partner API integrations.Develop detailed product requirements; working with cross-functional teams and collaborating with Engineering to drive implementations. Produce agile-based product requirement stories that broadly address customer pain points and take advantage of new technology, new UX design patterns, create wireframe UI to communicate user flows to Engineering.

Round Rock, Texas, Us

Drive all technical aspects of Syncplicity new business opportunity and post sale expansion activity for global Enterprise accounts. Engage all levels of project stakeholders including C-Level, Line of Business Owners, Infosec, Desktop, Mobile, Network and Storage teams to integrate, onboard and expand Syncplicity's footprint.

Round Rock, Texas, Us

Solely responsible for articulating, delivering, and evangelizing the technical and business benefits ofcloud storage adoption in a fast-growing product line at the center of EMC’s mobile and cloud story.Directly contributed to all facets of outbound marketing for the Atmos and Centera Productsincluding social media, trade and industry events, collateral development and product presentations.Key member of a cross-functional Application Development and Partner Ecosystem team focused on conducting developer-oriented, hands-on workshops to drive on-boarding for innovative mobile, web-based applications. Created content from case studies to tutorials, solution briefs, and best practices.

Round Rock, Texas, Us

Constructed new product use case specifications and interaction designs shaped to seize new market opportunities and/or capitalize on leveraging existing EMC product integrations.Key contributor in the initial go-to-market launch for 4 storage management & compliance apps.Collaborated closely with stakeholders from sales, product management/marketing and engineering teams to articulate requirements, interaction flows, user experience, and competitive differentiation.Selected to join an elite design team tasked with inventing a new (now patented) application which launched to market in 9 months from initial white-boarding to price book entry and press release.

Round Rock, Texas, Us

Reporting to the QA Director, responsible for all areas of sustaining QA testing and project management for ControlCenter, EMC’s flagship SRM product with an install base of 7500 sites.Conduct performance assessments, annual compensation reviews, individualized development plans, quarterly MBO’s for 70 staff across 7 time-zones.Proactively build detailed project management metrics, identify schedule risks, escalate and propose countermeasures as needed directly to engineering Senior Management.

System Administrator of a client-server based Claims processing system composed of distributed across several platforms: HP-UX for Oracle (claims data) FileNET (digital images), Windows servers and desktops.Test, integrate, and debug next-generation application with several legacy Claims systems.