To contribute to client’s long-term success, while enhancing TNT List Ltd’s reputation for providing value-added business solutions to its clientele.Business Consultancy:• Provides strategic consultation to clients regarding business solutions to existing problems, and streamlined processes • Evaluates existing systems and procedures within Companies and makes recommendations for improvement • Advises on options, risks, costs versus benefits, and impacts on end-user products and services, business processes and system priorities• Develops the business case for new projects to be undertaken by both TNT List Ltd as well as its clients• Negotiates agreements and commitments between business stakeholders/ providers and clients, from initial requirements to final implementation• Manages and mentors the team of consultants assigned to projects• Leads and maintains client/stakeholder partnership to ensure overall satisfaction.Technical Expertise:• Ensures IT solutions support the organization’s short-term and long-term business• goals/strategy and align with IT strategy• Provides technical direction to projects and services in an assigned area, from design to start-up• Leads to ensure that the project is on schedule, is of high quality, is within budget, and meets the measures of success (MOS) and the high-level achievements (HLA) • Oversees and mitigates risks across technical functional lanes to ensure that project meets agreed upon MOS and HLAs• Designs prototypes and proof of concepts that best fit the client’s needs and ensures client satisfaction until the project is complete.

• Developed and Designed a scalable data management system (with mobile App.) to best reflect the recommended framework for collection and analysis of meteorological, hydrological, (water flow) and agriculture data (production area and production figures for crop and livestock) established under the project;• Advised on hardware requirements to operationalize the database, inclusive of server specifications and ICT infrastructure• Consulted with key stakeholders to to ascertain requirements for sharing data between key stakeholder agencies, including requirements for APIs;• Advised on optimum database configuration/structure to operationalize the database • Set up and operationalize database with mobile App. capability, including installation, configuration, web page design, user access levels, interfaces, and customized visualization and reporting templates to meet user needs• Designed and implemented a suitable and scalable data management system to best reflect the recommended framework for collection and analysis of meteorological, hydrological, (water flow) and agriculture data (production area and production figures for crop and livestock) established under the project;• Consulted key stakeholders and review existing meteorological, hydrological and agricultural databases and evaluate for consistency of data type; indicate requirements for sharing data between key stakeholder agencies;• Undertook user requirements specification for the database/data management system;• Defined data and metadata standards for the proposed database;• Provided assessment of stakeholder agencies and their capacity for maintaining and managing database, including recommendations regarding most effective institutional arrangements to support database;• Prepared database system recommendations which incorporate recommendations from data analyst on data collection, data storage and analysis;

Provide leadership in the migration of Pepsi Cola Trinidad’s Enterprise Resource Planning (ERP) software platform to Agostini Group’s ERP. Spearhead re-engineering business processes. Develop project plans, charters, and budgets. Secure buy-ins from staff levels on the design of Communication Plans that incorporate ADKAR change model. Audit processes against best practices. • Collaborate with stakeholders, steering committee, client leads, Financial Controller and IS Manager on company’s objectives and bridging impeding gaps.• Analyse, map, and translate business processes to ERP capabilities.

Made recommendations and provided hands-on resolutions to restore a 100% IT system failure affecting office staff and customers. Instituted business protection plan against reoccurrence of hardware failure and established an immediate response team. Prepared reports identifying root cause, status, and future recommendations to alleviate potential business risk. • Strategic IT: Managed critical problem management initiatives such as Business Pricing & Promotional Process, Direct Store Delivery transactions, failure recovery for Business System, Customer EDI Errors, and inconsistencies in Business Reporting. • Reduced Costs and Improved efficiencies by determining existing gaps in ERP system’s capabilities.• Expertly guided the Board of Directors on the ERP platform deployed among eight regional companies.• Reviewed manpower resources and business readiness in an assessment engagement leading ERP deployment and ERPs adopted by parent company Caribbean Distributors Partner. • Utilised SQL queries to develop business reports through a Business Intelligence tool and Database Management System. Produced reliable and timely sales, distribution, and financial information via the ERP system.

Developed and implement the following: IT business strategies, documentation for moving, upgrading, and applying patches for applications, test plans, helpdesk troubleshooting and governance framework, validation mechanisms to ensure quality assurance, IT Service Level Agreement (SLA), and IT Service Management System. • Established a Cross-Functional Team: Focused on problem management of critical IT systems to ensure acceptable communications, monitoring, and resolutions to logged issues. • Operational IT: Managed IT Helpdesk and prioritised logged incidents, downtime notifications, upgrades, new known errors, and workarounds, to ensure critical issues were addressed timely and IT service level maintained.• Assessed reporting needs, recommended technology and associated structure, and ensured business requirements’ satisfaction.• Determined budget for applications, implemented Patient Information System and in-house ERP, and built a framework supporting IT systems design, business operating procedures, and training plans sustainable for over 14 launched Optical Stores. • Contributed to Job Evaluation, Business Restructuring, Labour Agreement Negotiations, and Change Management Committees.

Managed IT Helpdesk services ensuring appropriate classification, prioritisation, and resolution of incidents logged. Implemented company WAN for regional operations within budget constraints, Voice Over Internet Protocol (VOIP) telephony systems, and an electronic file storage system. Collaborated with Executives on strategies facilitating business preparedness for disasters; developed a Cloud based effective disaster management plan. • Worked with Vendor to develop appropriate project plans and strategies to measure defined deliverables. • Saved the company $27k in monthly courier charges, toll fees, and stationery, due to electronic file storage system.• Created an additional revenue stream with the launch of ecommerce chain.• Established and implemented business requirements, website, social media presence, operational processes and reporting needs.