Frank Ordogh Email and Phone Number
IT Support Professional | Identity and Access Management | Application Support | Desktop Support | Networking | IMAC at
@
Co-operators
Frank Ordogh's Location
Waterloo, Ontario, Canada, Canada
Frank Ordogh's Contact Details
Frank Ordogh work email
- Valid
- Valid
Frank Ordogh personal email
n/a
About Frank Ordogh
(Lives in Waterloo, Ontario, Canada)A versatile IT Technical Support Professional with keen interest of operation stability continuity and information security.Several years of well rounded experience in different fields of Information Technology.Goal result and detail oriented while able to comprehend the "big picture" and take actions proactively.(Preferred work type: Permanent - full time [employee] ; remote - Canada ... or hybrid/onsite - Waterloo/Kitchener/Cambridge/Guelph, Ontario)[Maybe ... Toronto downtown, in a hybrid arrangement]Compensation/Salary: Fair Market Value (FMV)Technical Competencies-----------------------------Network operating systems: Windows Server with Active Directory, Novell Netware, LinuxNetwork protocols: DNS, DHCP, NAT, SMTP/POP/IMAP/OWA, LDAP, TCP/IPNetwork connectivity: Frame Relay, ISDN, Cable, DSL, VPN, WiFi, cellular wirelessOperating systems: Windows (XP, 7, 8, 10, 11), Linux, Mac OS(x)Database programs: Access, MySQL, SQLOffice applications: Microsoft Office, MS VisioCollaborative applications: Lotus Notes, OneNote, TeamsSkills/Experience---------------------LAN/WAN/WLAN and VPN (with RSA authentication)PC based hardware (desktop/laptop/server)Windows workstation and serverActive Directory and/or NDSMicrosoft Office suiteNovell NetWareLinux; UnixVMwareMacBlackBerry handheld device (smartphone)BlackBerry desktop software (Win/Mac)BlackBerry Enterprise Server (BES)BlackBerry Internet Service (BIS)Samsung (Android)Apple (iOS)Remote support using Webex LanDesk DameWare TeamViewer Windows Remote Desktop/Assistance and BomgarDocument issues using Siebel MKS (BMC)-Remedy Clearview ServiceNow and JIRACertificates---------------CNA A+ Network+ Dell Client Foundation & Enterprise Self-DispatchGoals---------Azure (in progress...)Security+ (in progress...) >> CISSPCCNA >> CCNPMCP >> MCSE & MCDBAITIL3, ITIL4Generalities-----------------Windows 7 8 10 11; OSX and Office 2003 2007 2010 2016 365; Office for Mac 2008 2011 365Dell IBM/Lenovo Toshiba; AppleHP Xerox LexmarkSpecialties---------------Legacy Operating Systems i.e. DOS Win'95 '98 NT4.0 2000 and XPHungarian character set implementationACZ (DF) driver licenseFully vaccinatedNon-smokerMotto: Committed to getting it right at the first time !
Frank Ordogh's Current Company Details
Co-Operators
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IT Support Professional | Identity and Access Management | Application Support | Desktop Support | Networking | IMAC
Frank Ordogh Work Experience Details
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Service Desk AnalystCo-Operators Dec 2024 - PresentGuelph, Ontario, Ca6 months contract - via Dacaro Services- Dell laptop- Windows 11- Office 365- Active Directory- Azure - Microsoft Entra- inTune- SCCM- SeviceNow+ Meeting room supportTools: Teamviewer, Teams, Genesys
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Senior Help Desk Technician (Consultant)Government Of Nunavut Apr 2024 - Jul 2024Iqaluit, Nunavut, Ca2+1 months contract (on-site) - via Donna ConaIntegration project with Qulliq Energy Corporation (electricity provider)Set up OneDrive and ensured proper synchronization with the cloud Updated Office365 and Teams to the "NEW" versionServiced Dell hardware and Windows 11Troubleshot VPN and networking issuesExposed to Multi Factor Authentication (MFA) and AzureSupported users for 4 weeks after the cutover to the new (government) systemSubmitted issues in ServiceNow in timely mannerIqaluit, Rankin Inlet, Baker LakeCompleted on July 19, 2024 -
Deskside Support TechnicianCoreio Inc. Aug 2021 - Oct 2023Woodbridge, Ontario, Ca2+2+3+3+6+9 months contract - via ProcomStationed at Manulife, Waterloo, ON officeCoreio is a Managed Sevice Provider (MSP)Participated in the following projects:- Software remediation project for information and risk - "Path 2 Green" (Compliance, KRI...)- Return To Office after lockdown - "RTO" (completed)- Windows 11 pilot (larger scale pre-release)Exposed to CyberArk, JAMF, inTune, SCCM (MECM), Bomgar (BeyondTrust), RSA and Citrix(some PowerShell...) and Qualys, AternityProvided Desktop support, IMAC, TechLounge (IT Service Desk) in enterprise environment- Dell laptop with Windows 10 and Office 365- MacBook and iPhone- Microsoft SurfaceDocumented issues in ServiceNow in timely mannerCompleted Dell Certifications:- Client Foundations 2021 (workstation)- Enterprise Self-Dispatch (server) -
Access AnalystEconomical Insurance Jan 2019 - May 2021Waterloo, Ontario, CaProvided access to multiple internal systems (Active Directory, Domino, mainframe, Unix / Linux)Managed broker - external user - accounts (DB2, LDAP, TAM* / ISAM** , Vyne / GuideWire)Troubleshot access issues and documented in ServiceNow in a timely manner to meet SLAsAdministered access for external systems (i.e. Salesforce, Google Analytics, Equifax, Moneris)Updated Standard Operation Procedures (SOP) documentations for broker systems Created reports for broker audit (DB2, Excel) and worked on data correctionsUsed Sailpoint Identity IQ (IIQ) to create change and manage (provision) usersTrained to adopt Agile Methodology and use ConfluenceReceived Aspire Higher - K2 recognitionAdditional task:Cisco Unified CM Administration (IP Phone) & Cisco Unity Connection (Voicemail) management*TAM (Tivoli Access Manager)**ISAM (IBM Security Access Manager) -
Security Analyst, AccessEconomical Insurance Jun 2018 - Dec 2018Waterloo, Ontario, Ca6 months contract to hire (hired) - via TEKsystemsProvided system access for internal and external users in a timely manner- LDAP, Active Directory- Lotus Notes, Domino- DB2, Excel- GuideWire- Mainframe (RACF, TSO, CICS)
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Hardware Technician (Casual)Ibm Canada / Tes Mar 2005 - Feb 2019Southern Ontario business/retailer locationsPerformed software rollouts and hardware upgrades improving existing business operationsInstalled POS equipment (cash registers, bank card readers, scanners, scales, printers) and WYSE terminals Replaced and installed servers (xSeries, Netfinity, HP-ProLiant Dell-PowerEdge) and workstations (ThinkCentre, Dell-Optiplex) modernizing business operations (IMAC) and starting new businessesDocumented changes in TivoliIBM/Lenovo Dell workstations and HP Xerox printersIBM Authorized TechnicianMajor projects: Scotiabank, CIBC, Future Shop/Best Buy, The Bay, Zellers, Loblaws, Shoppers Drug Mart
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Desktop Support AnalystFord Motor Company May 2018 - Jun 2018Dearborn, Michigan, Us2.5 weeks contract (medical replacement) - via Robert Half TechnologyServiced Dell hardware (client computers) with Windows 10 Enterprise editionDeployed and troubleshot laptop/desktop machinesImaged (re-imagaged) machines using Norton GhostOrdered warranty part replacementLogged issues in BMC RemedyCompleted Dell Certification - Tech Direct 1000 Client Foundation 2017 -
Product Support SpecialistAimetis Sep 2013 - Aug 2017Supported Symphony - an intelligent video surveillance application - and other Aimetis productsResolved issues from the following areas:- Symphony installation licensing and management- IP camera and video encoder configuration- IP networking - LAN/WAN/Internet connectivity- local storage and network storage (NAS/SAN) access- SQL database connection- video analytics setup and tuning- mobile access (Android, iOS) Provided 2nd level technical support via phone or by e-mail and used remote assistance toolsDocumented customer issues in a custom made ticketing system (Xnet)Submitted software bugs and development requests in JIRATools: TeamViewer, Wireshark, VLC media player
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Windows Refresh Consultant - Field TechnicianBhp Billiton / Csc Sep 2013 - Oct 2013Melbourne, Victoria, Au3 weeks contract to participate in a Windows 7 migration projectDesktop Support:-------------------Created clean Windows 7 Ghost images for each computer model at the company for cloningMigrated Windows 7 users to another company's domain (due to owner change)Converted Windows XP workstations to Windows 7 -
Desktop/Technical Support Professional (Senior) - Is IntegratorManulife Financial Jan 2013 - Jul 2013Toronto, Ontario, CaProvided remote support for AWD (Automated Workflow Distributor) applications for almost 4000 users Canada wide (Dell, Windows XP, MS Access and remote assistance tools)Managed Windows 2003 and 2008 servers physical and on Hyper-V virtual machinesCompleted server disk space utilization survey on all AWD application related serversParticipated in a major hardware remediation project company-wide that required AWD applications' installation configuration and troubleshooting (i.e. large capacity scanners, static IP NAT-ing via ISP)Involved in 7/24 on call after hour support on rotational base -
Technical Support SpecialistWilfrid Laurier University Oct 2012 - Mar 2013Waterloo, On, CaUsed Norton Ghost to create and deliver standard software imageDeployed Windows 7 on Dell hardware and migrate data from Windows XPInstalled and configured Novell client ZENworks Groupwise and network printing (NDPS IPP)Setup and configured Apple computers and transferred data from older hardwareInstalled and configured Parallels application creating Windows virtual machine on MacTroubleshot and maintained classroom audio/video/multimedia (Extron) and high-definition video conferencing (Cisco/Tandberg) equipment Documented issues in VMware Service ManagerRecorded lectures and presentations on video for future useCompleted a photo set for all classroom in the Waterloo campus -
It Technical Support SpecialistManulife Financial / Microage Nov 2011 - Jun 2012Toronto, Ontario, CaBlackBerry refresh project:-------------------------------------- Participated in a hardware refresh project as a desk-side support specialistScheduled installation appointments and coordinated equipment deliveryDeployed BlackBerry smartphones (local/remote) and move users to a different wireless service providerMigrated data and applications to the new handheld deviceEnsured device switch and Enterprise Activation completed successfullyInstalled and activate RSA software tokensDocumented changes, scheduled and communicated using Lotus NotesDesk-side/Desktop support: ----------------------------------------Ordered and delivered new computer sets as a part of a periodical hardware refresh procedureMigrated user's data from old hardware to the new one and reconstructed working environmentInstalled and setup requested applications and upgradesTroubleshot hardware (Dell) software (Windows XP) and networking issues (LAN/VPN) Ordered and installed parts as a replacement or an upgradeRetrieved used equipment for return to inventory or disposalInstalled and setup Avaya VOIP desk and software phonesExposed with/used Citrix client Microsoft SharePoint and VMware (virtual machines)Documented issues in Clearview-Acted as an escalation point for BlackBerry device related issues
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It Service Desk RepresentativeResearch In Motion Jul 2010 - Jun 2011Waterloo, Ontario, CaProvided 1st level technical support (front desk phone and e-mail) for all company users worldwide in a distributed organization to solve day to day issues with 24/7 availabilityActed as the IT Single-Point-of-Contact (under ITIL process) for internal users to ensure they can maintain maximum productivityTroubleshot computer software/hardware network connectivity issues (WLAN, secure VPN with RSA authentication) and network printing/faxing problems ensuring correct solutions got implemented or escalated promptlySupported Active Directory e-mail (Exchange-Outlook, Domino) BlackBerry Enterprise Server (BES) and handheld device issues ensuring continuity of day-to-day operationExposed with/supported SAP LiveLink SecureDoc applications and Lenovo/IBM hardwareDocumented proven working solutions to contribute wealth of common technical knowledgeLogged issues in BMC Remedy -
Blackberry Partner Technical Support SpecialistResearch In Motion May 2008 - Jul 2010Waterloo, Ontario, CaProvided 2nd level desktop (PC, Mac) and BlackBerry handheld software technical support service for mainly North American clientele ensuring customer satisfactionTroubleshot BlackBerry Internet Service (BIS) issues providing the best possible solutions for customer needsDocumented existing solutions to contribute to the wealth of common technical knowledgeLogged issues in BMC RemedyParticipated in beta testing of new handheld devices
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Technical Support SpecialistNavtech, Inc. Jan 2006 - Jan 2008Provided IT Helpdesk service for domestic and international customers worldwide with 24/7 uninterrupted service for airline flight planning, crewing and weight/balance applicationsMonitored and troubleshot airlines' data traffic flow and messaging systems ensuring on-time delivery of data meeting contract specifications and airline industry regulationsAdministered Linux servers for customers' systems unifying system administrationTroubleshot and repaired MySQL databases ensuring current and synchronized data Prepared and updated documentation for contingency and new employee trainingDocumented issues in MKS
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It SpecialistWappel-Babits Law Office Aug 2002 - Jan 2006Managed Windows 2000 server (Terminal Service Client, Remote Access, VPN) ensuring flawless day-to-day operation and extending capabilities of the IT serviceTroubleshot, installed and upgraded PC-based desktop and laptop (IBM, Sony, Dell, Acer) reducing troubleshooting requirement level by 20%Deployed Macintosh workstation (OS-9, OS-X) into Intel (PC) based network adding new feature to IT service
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Hardware TechnicianSiemens Canada Aug 2004 - Nov 2004Munich, DeProvided L1 technical support for Toshiba laptops PDAs and projectors in call center (WiFi, Bluetooth) within given timeframes per callDocumented issues in Siebel -
Az DriverSchneider National Dec 2003 - Jun 2004Green Bay, Wi, UsCompleted long haul service in the VAN division with frequent CAN-US border crossingParticipated in short haul duties to assist time sensitive long haul freight deliveryTrained for WHMIS, forklift, logbook administration, hours of operation and route planning -
It Specialist / Network And Systems AdministratorTops Conveyor Systems Sep 2000 - Aug 2002Troubleshot, installed and upgraded PC-based workstations (Dell, HP, Compaq) reducing downtime of workstations by 80%Provided IT helpdesk service for 25 people ensuring flawless day-to-day operation (Windows '98 / NT 4.0 / 2000 / XP / CE, MS Office 2000 Pro; HP network printers & plotter)Exposed with/installed/configured AutoCAD SolidWorks and MYOB/QuickBooks applicationsAdministered Questica manufacturing production management system (Access/SQL) and Flexlink Hytrol Dorner conveyor configuration/calculation applicationsRedesigned and kept up to date the company website using FrontPageDesigned new server deployment and network upgrade bringing the IT structure up to date and implemented daily backup and disaster recovery procedure utilizing ArcServe tape utility Installed, managed and troubleshot: Novell Netware 5.1, Windows 2000, Linux servers; UPS units for servers (APC, Powerchute); Novell Internet Messaging Service (Groupwise); Inoculate IT virus protection (Dell hardware, RAID 5)Redesigned and reconfigured LAN/WAN structure (TCIP/IP, DHCP, NAT; CAT5); deployed and managed Cisco PIX firewall; upgraded and changed internet service (ISDN to DSL) resulted in saving 30% of service cost while internet access speed increasedManaged Nortel Norstar PBX with limited troubleshootingRecorded transferred and edited digital videos/pictures for product documentation (Sony)
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Technical Support Representative (Educational Placement)Primus Telecommunications Canada Inc. Jan 1999 - Aug 1999Toronto, Ontario, CaArranged internet service signups for Mohawk College's students on-siteTrained students for e-mail and browsers' configuration/use on the college networkProvided technical support for 300+ user (students and staff) and 150+ workstations
Frank Ordogh Skills
Active Directory
Blackberry Enterprise Server
Technical Support
Blackberry
Troubleshooting
Servers
Windows 7
Vpn
Hardware
Vmware
Windows Server
Bmc Remedy
Linux
Customer Service
Laptops
Windows
Microsoft Office
System Administration
Tcp/ip
Remote Desktop
A+ Certified
Disaster Recovery
Printers
Switches
Wireless Networking
Networking
Lotus Notes
Mysql
Network Security
Webex
Outlook
Problem Solving
Knowledge Sharing
Hyper V
Rsa Tokens
Network Administration
Nds
Novell Netware
Desktop Computers
Apc Ups
Raid
Backup And Restore
Tape Backup
Groupwise
Network+ Certified
Certified Novell Administrator
Cabling
Routers
Dhcp
Frank Ordogh Education Details
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Mohawk CollegeComputer Networking And Hardware Technician -
Budapest University Of Technology And EconomicsMechanical Engineering
Frequently Asked Questions about Frank Ordogh
What company does Frank Ordogh work for?
Frank Ordogh works for Co-Operators
What is Frank Ordogh's role at the current company?
Frank Ordogh's current role is IT Support Professional | Identity and Access Management | Application Support | Desktop Support | Networking | IMAC.
What is Frank Ordogh's email address?
Frank Ordogh's email address is fr****@****tico.ca
What schools did Frank Ordogh attend?
Frank Ordogh attended Mohawk College, Budapest University Of Technology And Economics.
What are some of Frank Ordogh's interests?
Frank Ordogh has interest in Education, Environment, Science And Technology, Arts And Culture, Health.
What skills is Frank Ordogh known for?
Frank Ordogh has skills like Active Directory, Blackberry Enterprise Server, Technical Support, Blackberry, Troubleshooting, Servers, Windows 7, Vpn, Hardware, Vmware, Windows Server, Bmc Remedy.
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