As a customer-centric technology leader, I leverage insightful solutions to increase organizational and individual productivity 300%+, ultimately achieving highly complex and challenging business objectives. My background includes leading teams in the development and implementation of global workforce management solutions and transformation activities in support of overarching business strategy. Key capabilities include global WFM advisory, technology solution implementation, business transformation, data visualization and leveraging business intelligence to enrich decision-making. Most recently my team and I increased productivity 333% on software implementations while reducing customer escalations 75% on UKG Workforce Management (WFM) conversions. In addition, we accelerated assessments 500% by designing and developing the #1 data visualization dashboard companywide. Building and managing new teams, establishing robust relationships with internal and external clients to define WFM best practices and service delivery model are among my strengths. I proactively identify issues and deliver insightful solutions. My reputation as a dynamic, collaborative, solutions-focused self-starter and technology innovator is well deserved. With large-scale project management experience including budget, scope and resource management, my team delivered 50+ projects weekly as we design and build scalable enterprise application architectures. Awards: Employee of the Quarter 3Q 2023 – Collaboration Award Employee of the Quarter 2Q 2019 – Innovation Award 3 Technology Consultant Awards Strengths: IT Architecture – Executive Leadership – Data Visualization – Business Intelligence– Quantitative Analysis – Data Dashboards – UKG Workforce Management (WFM) – Qualitative Analysis – Oracle, SQL Server, SQL & MySQL – Data Analytics – Software Development Leadership – Software Implementation – IT Transformation Activities – Business Strategy – Client Service – Best Practices – Service Delivery Model – Rapidly Changing Environments – Technology Solution Implementation – Software Lifecycle – Cross-Functional Team Leadership – ETL Solutions – Budget Management – Presentations – Business Development – Customer Engagement – CRM Management – Full Lifecycle Development – UKG Navigator – IT Consulting – Strategic Thinking – Project ManagementData Aggregation – User-Centric Diagnostic Analytics – Business Initiatives – Problem Solving – Technical Architecture