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Frank Palermo Email & Phone Number
Solution Architect
at
Passport Corporation
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✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Solution Architect
Location
Charlotte Metro, United States
Company size
Who is Frank Palermo? Overview
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Quick answer
Frank Palermo is listed as Solution Architect at Passport Corporation, a with 39 employees, based in Charlotte Metro, United States. AeroLeads shows a matched LinkedIn profile for Frank Palermo.
Frank Palermo previously worked as Senior Technical Architect at Ukg and Technical Architect [de facto Business Intelligence (BI) Developer] at Kronos Incorporated. Frank Palermo holds Bachelor Of Arts - Ba, Business Administration And Management, General from Belmont Abbey College.
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Passport Corporation
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Profile bio
About Frank Palermo
As a customer-centric technology leader, I leverage insightful solutions to increase organizational and individual productivity 300%+, ultimately achieving highly complex and challenging business objectives. My background includes leading teams in the development and implementation of global workforce management solutions and transformation activities in support of overarching business strategy. Key capabilities include global WFM advisory, technology solution implementation, business transformation, data visualization and leveraging business intelligence to enrich decision-making. Most recently my team and I increased productivity 333% on software implementations while reducing customer escalations 75% on UKG Workforce Management (WFM) conversions. In addition, we accelerated assessments 500% by designing and developing the #1 data visualization dashboard companywide. Building and managing new teams, establishing robust relationships with internal and external clients to define WFM best practices and service delivery model are among my strengths. I proactively identify issues and deliver insightful solutions. My reputation as a dynamic, collaborative, solutions-focused self-starter and technology innovator is well deserved. With large-scale project management experience including budget, scope and resource management, my team delivered 50+ projects weekly as we design and build scalable enterprise application architectures. Awards: Employee of the Quarter 3Q 2023 – Collaboration Award Employee of the Quarter 2Q 2019 – Innovation Award 3 Technology Consultant Awards Strengths: IT Architecture – Executive Leadership – Data Visualization – Business Intelligence– Quantitative Analysis – Data Dashboards – UKG Workforce Management (WFM) – Qualitative Analysis – Oracle, SQL Server, SQL & MySQL – Data Analytics – Software Development Leadership – Software Implementation – IT Transformation Activities – Business Strategy – Client Service – Best Practices – Service Delivery Model – Rapidly Changing Environments – Technology Solution Implementation – Software Lifecycle – Cross-Functional Team Leadership – ETL Solutions – Budget Management – Presentations – Business Development – Customer Engagement – CRM Management – Full Lifecycle Development – UKG Navigator – IT Consulting – Strategic Thinking – Project ManagementData Aggregation – User-Centric Diagnostic Analytics – Business Initiatives – Problem Solving – Technical Architecture
Current workplace
Frank Palermo's current company
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Passport Corporation
6 roles · 17 years
Frank Palermo work experience
A career timeline built from the work history available for this profile.
Solution Architect
Senior Technical Architect
Promoted to a crucial post-acquisition role elevating organizational performance and attaining key business objectives. Led the Operations Team responsible for all backend software development tasks in staging and creating Navigator projects, averaging 50 projects per week. Increased go-live implementations 500% for UKG clients. Managed, coached and mentored a 3-member software development team. ➤ Increased productivity 333% as architect of the UKG Navigator software implementation tool – setting the global standard as essential for all projects transitioning to UKG Workforce Management (WFM). ➤ Won Employee of the Quarter – 3Q 2023, Collaboration Award for cross-functional team development of a tool enabling migration from UTM/Ascentis to UKG Pro Workforce Management. ➤ Reduced escalations 75% by developing the Go-Live Readiness Power Business Intelligence (BI) dashboard, demonstrating outstanding effectiveness in preparing projects for a smooth and successful launch. ➤ Elevated customer engagement by developing a proactive Insights Summary for all Navigator projects, analyzing data on client utilization and customization to optimize performance and value.➤ Accelerated assessment 500% via improved business intelligence with the #1 data visualization dashboard companywide – the Migration Complexity Score dashboard.Strengths: IT Architecture – Executive Leadership – Data Visualization – Business Intelligence – Quantitative Analysis – Data Dashboards – UKG Workforce Management (WFM) – Qualitative Analysis – Oracle, SQL Server, SQL & MySQL – Technical Architecture – Business Intelligence Developer – Business Intelligence Tools – Senior Data Analytics Leader – Software Development – Data Analytics – Software Development Leadership – Software Implementation – IT Transformation – Business Strategy – Technology Solution Implementation – Software Lifecycle – ETL Solutions – Full Lifecycle Development – UKG Navigator – IT Consulting – Data Aggregation
Mar 2020 - Jul 2024
Technical Architect [De Facto Business Intelligence (Bi) Developer]
Optimized productivity, accelerated projects and achieved business objectives as a software development team member in Operations for the Customer Success Program. Created tools to support Customer Relationship Managers (CRMs) with Insights for Quarterly Business Reviews (QBRs). Transformed business performance for clients via business intelligence and data analysis – drilling down to determine key areas of opportunity. ➤ Won Employee of the Quarter – 2Q 2019, Innovation Award for outstanding creativity in crafting new solutions and introducing groundbreaking ideas to boost productivity.➤ Demonstrated high ROI (Return on Investment) of Kronos Workforce Central System by developing key business intelligence tools identifying opportunities for performance improvement.➤ Coached CRMs in preparation for quarterly reviews by leveraging Power BI and Tableau to visualize key metrics. Established robust relationships as a trusted technology advisor to clients. ➤ Streamlined decision making processes and enhanced customer satisfaction by developing multiple ETL jobs for Insights reports using Talend Jaspersoft ETL Studio with SQL Server and Oracle databases.Strengths: IT Architecture – Executive Leadership – Data Visualization – Business Intelligence – UKG Workforce Management (WFM) – Qualitative Analysis – Oracle, SQL Server, SQL & MySQL – Technical Architecture – Business Intelligence Developer – Business Intelligence Tools – Senior Data Analytics Leader – Software Development – Data Aggregation – User-Centric Diagnostic Analytics – Business Initiatives – Problem Solving Technology: Azure, Cloud SQL, Excel (Advanced),Google Cloud Platform, HTML, Jaspersoft ETL, Jira, Kronos Workforce Central Suite, Linux, Microsoft Power App, Microsoft Power Automate, Microsoft Power BI, Microsoft SQL Server, MS Office Suite, MySQL, Oracle, Postgres, Power BI, PowerShell Scripting, Salesforce, SQL, Tableau, Unix Shell Scripting, UNIX, UKG Workforce Management
Jun 2014 - 2020
Technical Architect – Enterprise Accounts
Created system architectures, integrating various technologies while addressing scalability, performance and security concerns for Workforce Central. Conducted migration assessments for customers upgrading from previous versions of Workforce Central, evaluating current systems, identifying compatibility issues, and developing strategies to ensure a smooth and efficient transition to the latest version. Provided support to the team as a SME on performance optimization for Workforce Central. Strengths: IT Architecture – Executive Leadership – Data Visualization – Business Intelligence – Quantitative Analysis – Data Dashboards – UKG Workforce Management (WFM) – Qualitative Analysis – Oracle, SQL Server, SQL & MySQL – Technical Architecture – Business Intelligence Developer – Business Intelligence Tools – Senior Data Analytics Leader – Software Development – Data Analytics – Software Development Leadership – Software Implementation – IT Transformation Activities – Business Strategy – Client Service – Best Practices – Service Delivery Model – Rapidly Changing Environments – Technology Solution Implementation – Software Lifecycle – Cross-Functional Team Leadership – ETL Solutions – Budget Management – Presentations – Business Development – Customer Engagement – CRM Management – Full Lifecycle Development – UKG Navigator – IT Consulting – Strategic Thinking – Project Management – Data Aggregation – User-Centric Diagnostic Analytics – Business Initiatives – Problem Solving Technology: Azure, Cloud SQL, Excel (Advanced),Google Cloud Platform, HTML, Jaspersoft ETL, Jira, Kronos Workforce Central Suite, Linux, Microsoft Power App, Microsoft Power Automate, Microsoft Power BI, Microsoft SQL Server, MS Office Suite, MySQL, Oracle, Postgres, Power BI, PowerShell Scripting, Salesforce, SQL, Tableau, Unix Shell Scripting, UNIX, UKG Workforce Management
2012 - May 2014
Technology Consultant
Specialized in the deployment, configuration, and optimization of Kronos Workforce Central systems. Led installation and setup for all new implementations. Provided customization, integration development, troubleshooting, support and consulting services for all projects. Ensured the successful deployment of Workforce Central, leading to high customer satisfaction and positive feedback. ---------Foundational experience with Kronos and Unisys. Strengths: IT Architecture – Executive Leadership – Data Visualization – Business Intelligence – Quantitative Analysis – Data Dashboards – UKG Workforce Management (WFM) – Qualitative Analysis – Oracle, SQL Server, SQL & MySQL – Technical Architecture – Business Intelligence Developer – Business Intelligence Tools – Senior Data Analytics Leader – Software Development – Data Analytics – Software Development Leadership – Software Implementation – IT Transformation Activities – Business Strategy – Client Service – Best Practices – Service Delivery Model – Rapidly Changing Environments – Technology Solution Implementation – Software Lifecycle – Cross-Functional Team Leadership – ETL Solutions – Budget Management – Presentations – Business Development – Customer Engagement – CRM Management – Full Lifecycle Development – UKG Navigator – IT Consulting – Strategic Thinking – Project Management – Data Aggregation – User-Centric Diagnostic Analytics – Business Initiatives – Problem Solving Technology: Azure, Cloud SQL, Excel (Advanced),Google Cloud Platform, HTML, Jaspersoft ETL, Jira, Kronos Workforce Central Suite, Linux, Microsoft Power App, Microsoft Power Automate, Microsoft Power BI, Microsoft SQL Server, MS Office Suite, MySQL, Oracle, Postgres, Power BI, PowerShell Scripting, Salesforce, SQL, Tableau, Unix Shell Scripting, UNIX, UKG Workforce Management
2010 - 2012
~2 yrs
1 education record
Frank Palermo education
FAQ
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What company does Frank Palermo work for?
Frank Palermo works for Passport Corporation.
What is Frank Palermo's role at Passport Corporation?
Frank Palermo is listed as Solution Architect at Passport Corporation.
Where is Frank Palermo based?
Frank Palermo is based in Charlotte Metro, United States while working with Passport Corporation.
What companies has Frank Palermo worked for?
Frank Palermo has worked for Passport Corporation, Ukg, and Kronos Incorporated.
How can I contact Frank Palermo?
You can use AeroLeads to view verified contact signals for Frank Palermo at Passport Corporation, including work email, phone, and LinkedIn data when available.
What schools did Frank Palermo attend?
Frank Palermo holds Bachelor Of Arts - Ba, Business Administration And Management, General from Belmont Abbey College.
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