In this role, I manage a diverse portfolio of medium to large-scale businesses, each boasting 8,000 to 10,000 computer endpoints, providing comprehensive support to over 200 clients as needed. I ensure meticulous review and assignment of tickets, leveraging discernment to escalate critical issues for further inquiry and client attention.- Employs advanced security solutions, such as SIEM, firewall appliances, and analysis tools, to effectively manage and respond to an average of 20 alerts per shift.- Delivers real-time, expert guidance to customers on security settings, policies, and attack mitigation procedures.- Demonstrates a commitment to service excellence and ensures optimal customer satisfaction by diligently following up with clients after support engagement and problem resolution.- Serves as a Tier 2 Security Analyst, utilizing knowledge of security protocols to identify and address security issues.- Generates comprehensive reports detailing findings and recommendations, translating complex data into actionable insights.

At Cyber74, I executed dual administrative and technical roles as Security Analyst II and Supervisor to 6 analysts. I also handled a range of tasks, such as time-off requests, facilitating professional growth opportunities, and executing staff training while assisting other analysts in moments of uncertainty to ensure client resolution and satisfaction. - Employed exceptional client management skills, serving 11 clients, including law enforcement and municipal entities, by providing personalized accessibility and conducting tailored monthly meetings to ensure service expectations were met while also managing relationships with sister companies under New Charter Technologies.- Achieved an exceptional performance review score of 2.9/3.0, as evaluated by the Director of Security Operations.- Maintained a personal annual utilization average of 95%, leading my team to an annual average utilization of 84%, and ensuring customer response and resolution times were consistently under 15 minutes.- Exhibited strong interpersonal skills in a dynamic culture to mitigate challenges and foster a harmonious work environment.- Responsible for maintaining tasks from the previous role, including observing security solutions, handling monthly Office 365 security reviews, serving as SME for phishing email analysis, generating detailed reports, and devising recommendations. - Imparted intuitive sensibilities from years of hands-on leadership to foster strong relationships and ensure operational excellence through remote meetings.

I leveraged a law enforcement background to skillfully monitor network traffic, deliver impactful security trainings, and observe security solutions for over 9,000 SEIM alerts weekly.- Employed a unique blend of skills and dedication, which led to role retention during a company-wide downsizing, notably surpassing those with longer tenures.- Vigilantly monitored and presented security breaches, promptly reinforcing systems when email accounts were compromised, examining email and network traffic, and investigating suspicious downloads and activities.- Adeptly identified and addressed violations of company rules, such as inappropriate content or unauthorized visits, proactively mitigating potential security threats to the organization.- Enhanced the company’s security posture by providing real-time guidance to customers on security settings, policies, and attack mitigation procedures.- Served as Tier 1 Security Analyst Lead while leading a diverse team of analysts for 11 clients.- Conducted comprehensive monthly security reviews of Office 365, ensuring optimal security measures and compliance.- Created Business Impact Analysis documentation for each client, meticulously documenting all assets to mitigate potential risks.- Subject Matter Expert for phishing email analysis, utilizing deep knowledge in email security to protect clients from attacks.

Developing a Cybersecurity lab, using popular security tools, penetration testing, threat hunting, and red teaming through an online platform.

I was initially hired as a patrol officer, joined the Violent Crimes Squad in 2012, and advanced to the Investigative Unit. I demonstrated a remarkable ability to communicate authentically and effectively, imparting a straightforward approach that earned trust and fostered open dialogues. During this time, I was regarded as an IT expert, taking ownership of special tasks, including electronic and cyber-crime investigations, analyzing and interpreting raw data from various sources, and creating presentations.

Responded to fire alarms and emergency calls in order to protect lives and property. Assessed conditions and acted quickly to distinguish fires, rescue victims and provided lifesaving medical interventions. Implemented an EMS bicycle patrol for special events, and wrote the Standard Operating Procedures for this. Accountable for performing routine vehicle maintenance to include oil changes, pressure monitoring and fluid level checks.