Frank Parks Email and Phone Number

Provide exceptional and reliable network services for the Central Office and maintain the network security, switching and routing of all Central Office Data; including maintenance and operation of Central Office equipment and troubleshooting of all associated equipment.•Maintain all computers and laptops for Central Office•Design, build, and maintain special circuits as requested by customers•Design and manage Corporate Intranet, Linux security, create custom backup scripts•Manage VMware system with failover to remote VMware redundant system•Manage SQL Server, MySQL, PostgreSQL and Mariadb servers and databases•Monitor network health and provide immediate resolution 24/7

Support a wide variety of in-house, vertical systems across a vast geographical area from Florida to California. 24/7 support based on contracted response times. Provide guidance, analysis and proactive solutions to clients in order to limit failure points and improve best practices for systems, software and disaster recovery.•Support numerous business entities and a wide variety of systems 24/7•Managed network devices, workstations, peripherals and vertical equipment including POS, Telco and remote access•Monitored servers, workstations and applications•Designed numerous web sites and databases allowing end users to more effectively manage legacy data•Designed and implemented campus wide Wi-Fi systems•Ability to work in high stress and high security environments such as Court houses, Sheriff Departments, Attorney’s offices, Fire Departments and Real Estate offices

Hired as the dedicated systems analyst between the hardware/network division and the software/programming division of the company. A solid background in hardware, networks, databases, virtual environments and programming (PHP, ColdFusion, VBScript, PERL, Python, MySQL, MSSQL) was essential. •Ability to effectively communicate with management and general staff and provide solutions to complex issues•Designed, built and tested disaster recovery failover between California and New York offices•Analyzed data trends to identify weaknesses in processes and ultimately eliminate or reduce points of failure•Build and manage over 200 VMware virtual machines for DEV, QA and PROD departments•Work with management and staff to ensure Sarbanes-Oxley compliance

Responsible managing company contracts involving housing, property, phones, network devices, software and the computer training lab. Designed tracking system to gain compliance with city, State and Federals grants. Support all staff and customers with computer related issues. Responsible for managing Housing, Deaf Services, Computer Lab, Front Office and Advocacy departments.•Direct report to Executive Director and board of directors•Manage backup and recovery for all network data•Design Deaf Services interpreter location application providing sign-language interpreters to those in need•Build application for tracking consumers with screen reader tags enabling the visually impaired better access•Maintain consumer files in a safe and secure method

Manage and maintain over 300 file servers and thousands of workstations for Disney Corporate. Direct support to the Disney legal and tax department with 24/7 on call availability. Work with vendors testing all software and hardware prior to being implemented into the Disney network. Support programmers and database administrators working on existing park control software. Install and maintain remote access system and security including ISDN, Radius and Secure ID. Manage Corporate Intranet web and databases.•Direct report to Disney CIO, attorneys and tax departments•Charter member of the Advanced Technology Support group tasked with analyzing trends across systems to identify weaknesses to provide a proactive solution•Developed all documentation for upgrading file servers including roll-back procedures in case of problems. Escalation procedures included being one of seven Senior Analysts charged with 24/7 support of all other Corporate analysts•Tasked with building and running the testing lab for all hardware and software.•Develop recommendations Pro/Con for all hardware and software being introduced into the Disney network