- Worked on independent projects including updating and editing Sharepoint, discovered recurring product issues that helped the company prevent losses.- Worked with the training team directly to train new hires; stepped up to run a training class when volume required it.- Consistently met and exceeded company goals as a customer service representative including conversion, average order value and customer satisfaction.- participated in a customer outreach program, sending hundreds of emails a day resulting in weekly sales of $5000+.

- Collaborated with the marketing department to create customer acquisition and retention strategies. - Responsible for planning and running local farmers market stall resulting in up to $500 of weekly revenue.

- Supervisor of daily front of house operations including scheduling and inventory.- Established training program to effectively coach all new staff, resulting in 100% positive customer reviews .- Handled customer issues or complaints in a timely manner.

- Responsible for the safety of groups of people and their equipment up to 10 resulting in zero incidents.- Experience instructing and communicating with a wide range of age groups. -Developed detailed training plans for new, intermediate, and advanced students.

- Used proprietary company systems in order to research and connect with possible leads. - Applied various interpersonal sales strategies to generate up to 20 leads a week working part time.- Planned canvass routes in order to generate leads more efficiently.- Supervisor of daily operations within the canvass team.- Responsible for recruiting and training canvassers resulting in lead generation goals being satisfied.

- Kept chip rack with up to $40,000 secure resulting in zero loss of funds- Solved disputes and detected dishonest practices by players- Ensured the security of confidential information resulting in zero data compromise