Frank Percy

Frank Percy Email and Phone Number

Community Engagement / Customer Experience / Stakeholder Management - Utilities Sector
Frank Percy's Location
Greater Melbourne Area, Australia
Frank Percy's Contact Details

Frank Percy personal email

n/a
About Frank Percy

Passionate about building positive, constructive relationships between essential service organisations and their communities/customers. Experienced working cross functionally on the development and implementation of all customer interfaces including: Contact Centres, Print Collatoral, Website and self help tools in the pursuit of delivering Best Practice systems and processes for customers. Extensive background in heavily regulated environments, ensuring regulatory requirements are fully met within the context of optimising Customer Engagement and awareness.Credentials:

Frank Percy's Current Company Details

Community Engagement / Customer Experience / Stakeholder Management - Utilities Sector
Frank Percy Work Experience Details
  • Ausnet Services
    Optimisation & Transition Coordinator
    Ausnet Services Feb 2013 - Mar 2015
    Melbourne, Australia
    Optimising the AusNet brand by ensuring customers, stakeholders and the community in general have a positive, informed, supportive experience of the business through its Contact Centre, Print Collateral, electronic media and other community/customer engagement media.
    View
  • Sp Ausnet
    Customer Relations Team Manager
    Sp Ausnet Feb 2011 - Feb 2013
    Providing leadership to Customer Service teams to ensure delivery of coordinated and consistent, high standard customer interface.
    View
  • Sp Ausnet
    Customer Projects Team Leader
    Sp Ausnet Aug 2008 - Feb 2011
    Melbourne, Australia
    Providing leadership to ensure delivery of a consistent, well coordinated interface for six different services.Services included:1. Technical & General enquiries – related to SP AusNet electricity distribution2. Minor customer capital projects and new connection activities3. Minor subdivisions4. AMI Smart Meter customer interface - Enquiries 5. Customer Service Department standards and regulatory compliance 6. Escalated customer project related issues.
    View

Frank Percy Skills

Stakeholder Management Relationship Management Customer Communication Customer Experience Complaint Management Customer Relations Business Process Improvement Energy Contract Management Business Process Project Delivery Pmo Smart Metering Team Leadership Requirements Gathering Change Management Project Management Process Improvement Complaint Investigations Business Analysis Power Distribution

Frank Percy Education Details

  • Australian Institute Of Management
    Australian Institute Of Management

Frequently Asked Questions about Frank Percy

What is Frank Percy's role at the current company?

Frank Percy's current role is Community Engagement / Customer Experience / Stakeholder Management - Utilities Sector.

What is Frank Percy's email address?

Frank Percy's email address is fr****@****ces.com

What schools did Frank Percy attend?

Frank Percy attended Australian Institute Of Management.

What skills is Frank Percy known for?

Frank Percy has skills like Stakeholder Management, Relationship Management, Customer Communication, Customer Experience, Complaint Management, Customer Relations, Business Process Improvement, Energy, Contract Management, Business Process, Project Delivery, Pmo.

Not the Frank Percy you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.