As Founder & Owner of Cockpit-Thinking I offer organizations basic team skills inspired by the aviation industry and specifically pilots. Initially I offer business team events in (professional and VR) flight simulators. I have partnerships with @SimFlying (Boeing B737 and per April 2024 Airbus A320 simulators) and @SimSalabimVR (VR Flightsims).

As Senior Service Manager (a.i.) I help Logius to (further) standardize, optimize and/or improve their (generic) IT services and processes.

Binnen de afdeling Agile Release Train Platformen en Connectiviteit (ART P&C) leveren het team Standaard Platform de dienst Standaard Platform en het team Centraal Aansluitpunt de dienst Centraal Aansluitpunt waarmee afnemers op een uniforme manier, veilig, solide en snel kunnen aansluiten op de digitale netwerken van de overheid om o.a. gebruik te kunnen maken van gegevens uit basisregistraties. Ik zal samen met mijn collega service manager Standaard Platform Mischa Pijnenburg en de rest van het team, zorgen dat de klanten tevreden blijven, de diensten waar nodig doorontwikkeld en/of verbeterd worden, maar ook helpen bij de verdere integratie in de #Logius organisatie.

Meeesters in IT detacheert, maar dan anders. Wij zorgen voor de juiste persoon, met de expertise, ervaring en educatie om jouw vraagstuk op te lossen. Daarom heten we Meeesters in IT met drie e’s.Ik richt me hierbij specifiek op het snijvlak van Business en IT voor IT Service Management. Ik help onze klanten de meerwaarde te creeren die IT Service Management hen kan bieden. Ik doe dat door alle IT Service Management aspecten in de juiste balans in de organisatie en haar bedrijfsprocessen in te passen. Daarbij wordt de balans gezocht met ICT architectuur, Informatie Management, frameworks en werkwijzen zoals Agile/Scrum, Lean, ITIL, etc., maar ook met organisatorische vraagstukken zoals hoe wordt je de IT dienstverlener die nodig is voor een flexibele en succesvolle IT dienstverlening.

Als IT Service Management Consultant / Architect heb ik de opdracht om het service management voor het EESSI koppelvlak af te stemmen, in te richten en te borgen in de SVB organisatie en met de betrokken partners (zoals Het CAK) en de leverancier(s). Het EESSI (Electronic Exchange of Social Security Information) koppelvlak zorgt voor het uit kunnen wisselen van (gestandaardiseerde) SVB-gerelateerde documenten met andere vergelijkbare overheidsorganisatie binnen de EU zonder dat de SVB zelf met ieder land aparte afspraken of koppelingen moet maken.

As Principal consultant I specialize in Service Management for BT Advise customers. Specialisms are a.o. translating business requirements into ICT service management solutions, implementing and optimizing these solutions and managing the delivery of the ICT services. Types of customers are all kinds of organizations, like large, medium or small business, commercial or government organizations. BT Advise is part of BT Global Services.BT Advise provides consultants, service managers, project managers as part of BT Global Services solutions and projects or as individual contracts (contractor).

After finishing the assignment at Logius I became available. While looking for new assignments, I did some internal assignments like a review on a customer consultancy report, training and presentations for colleagues.

As a Service Manager / Service Architect I am responsible for defining, aligning, implementing and where applicable run the temporary ICT service management part for the services provided by the Program Digitaal Stelsel Omgevingswet (DSO).

As a Servicemanager at Logius I managed the delivery of the IaaS and PaaS services to our customers. It includes managing the service providers that build and maintain the application and hosting the application environment. The delivery of services by these service providers was improved and more mature. I also provided advise and consultancy on improving services, processes and procedures. E.g. the basis were laid to implement the SLA 2.0. I also standardized the scope of (new) services, descriptions and delivery parameters.

BT Advise is part of BT Global Services.BT Advise provides consultants, service managers, project managers as part of BT Global Services solutions and projects or as individual contracts (contractor).

At Dienst ICT I had several positions. After helping the change managers to put their process back on track I was asked to help improve the relationship with Dienst OGA (large projects and development department of the city of Amsterdam). I managed several projects of the 11 projects improvement plan. After 11 months the results of the projects were successful and therefor the relationship was good again. DBGA (Tax department of city of Amsterdam) also required an improvement of their relationship with Dienst ICT, so also 11 improvement points were defined and initiated as projects. After 18 months the relationship was also back to normal. The improvements took longer as DBGA also has application development as part of their services. This complicated the relationship with Dienst ICT, but nevertheless the relationship was improved. I ran again several projects and all projects were delivered successfully.Half way during the project I took on the role of service manager towards several customers including DBGA. This role I fulfilled until an internal service manager was contracted and I handed over my activities to him. I improved the relationship with my customers from unsatisfied to very satisfied.The last 4 months I setup the basics for IT Service Continuity Management. I handed this to the internal process manager that was appointed in june.

Assigned as Change Manager ai from BT PS. Main goal is to get the Change Management process going, but also improved. Additional assignment is providing IT Service Management advise to both process owners as (higher) management from Dienst ICT to become an IT Service Provider to the other departments of the Government of Amsterdam.