Managed operational and DevOps software engineering teams: budgeting, employee onboarding and development, performance evaluations, engagement, and DEI training. Expertise in remote management, motivating and driving execution of teams globally distributed over 4 sites.Process Development Cycle Planning and Delivery Commitments – Led the I&O initiative to improve visibility and responsiveness for all work done for supported services. Organized all project work into a hierarchical structure aligned to the business priorities that provided visibility to the team's backlog. Improved success rate of committed work to customers to 90% delivery per quarter, helping to drive transparency and predictability.Employee Engagement -- Focused on individual employees' career development and improvements to work-life balance to motivate employees to maintain their productivity by demonstrating the company's commitment to their careers. Retention rates were among the highest in our organization during a challenging remote landscape and the team's engagement scores improved significantly.

Operational Leadership – Implemented a follow-the-sun operations team supporting critical internal and customer services. Lead a multinational team consisting of members across four international sites working in a cohesive environment. Implemented proven 24/7 on-call schedules to optimize response time, work-life balance and stakeholder transparency. Created and maintained consistent processes using collaboration tools, incident tracking, and communications templates.Continuous Improvement – NI (National Instruments) I&O organization prioritized investment in modernization by reducing the run rate of operational work done by the team. Decommissioned platforms identified as technical debt. - Drove team efforts around designing and launching automated solutions, significantly reducing operational load and allowing redeployment of resource capacity to support other projects.Cloud Infrastructure – Migrated on-perm customer file delivery systems to cloud-based delivery systems using AWS hosting and Cloudflare CDN services. The project improved file download performance, reduced failed downloads, and removed a single point of failure at the on-prem data center.- Reduced expensive storage systems costs. Improved web systems resilience and boosted end-to-end reliability. - Provided API access to the product team to manage files directly without a centralized deployment process.

Continuous Improvement – Revamped the team responsibilities for delivering sev1 alerts to improve the sev1 response process. Met with the product team managers, developers, and management structure to identify concerns about productivity and support and reduced execution time by increasing staff and building an efficient scheduling process to reduce the number of on-call hours required by each team member. Operational Leadership – Assumed the responsibilities of web release coordinator for ni.com and replaced a rotating role format used by the team. The new position enabled consistency with the release process, including working with stakeholders and team members to work through the details of each upcoming release, focusing on items of change, timing, expected downtime, and anticipated release completion.