Frank Richter

Frank Richter Email and Phone Number

Head of ServiceNow Engineering and ServiceNow Platform owner @ Amadeus
Munich, BY, DE
Frank Richter's Location
Greater Munich Metropolitan Area, Germany, Germany
Frank Richter's Contact Details

Frank Richter personal email

n/a
About Frank Richter

Operations is key to success for every business. While exploring various ways how to positively impact operations I moved thru several profiles to widen my knowledge and my skills.Currently I am super thrilled to introduce ServiceNow at Amadeus and revamping our processes and changing the way we work.

Frank Richter's Current Company Details
Amadeus

Amadeus

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Head of ServiceNow Engineering and ServiceNow Platform owner
Munich, BY, DE
Website:
amadeus.com
Employees:
22631
Frank Richter Work Experience Details
  • Amadeus
    Head Of Servicenow Engineering And Servicenow Platform Owner
    Amadeus
    Munich, By, De
    View
  • Amadeus
    Senior Manager Platform Process Excellence And Servicenow Platform Owner
    Amadeus Jun 2021 - Present
    Madrid, Es
    As ServiceNow platform owner I am governing and leading the rollout of various ServiceNow products at Amadeus. This role gives me opportunity to help people transform their business processes and help them digitalize them.While Amadeus is moving to cloud we also transform our core ITIL processes and implement them in a cloud friendly manner. I am thrilled to lead the process office with these challenges and combine with my ServiceNow role to further drive Amadeus' success
    View
  • Amadeus
    Senior Manager Change Management Expertise
    Amadeus Jan 2019 - May 2021
    Madrid, Es
    Providing core ITIL services to the Amadeus company via the in house developed ITSM solution. Further I drive IT Change Management towards full automation.Today's hottest topic is to align ITIL change management with future proof operating models like DevOps or GitOps. My team is working with the engineering teams to design procedures fit for purpose. The goal is to deliver a highly agile solution which guarantees 100% availability towards our customers.
    View
  • Amadeus
    Senior Manager Deployment Services
    Amadeus Jul 2017 - Dec 2018
    Madrid, Es
    Leading IT Change Management process evolution and drive and develop internal Amadeus software deployment solutions which are used across all business units.
    View
  • Amadeus
    Department Manager Change Management
    Amadeus Apr 2015 - Jun 2017
    Madrid, Es
    Leading 5 teams across all major time zones being in charge of change management and test systems. Main focus areas in operations are agility and stability. With lean management we continuously improve both axis at the same time.
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  • Amadeus
    Section Manager Operations Analysts
    Amadeus Dec 2012 - Mar 2015
    Madrid, Es
    Being in charge and leading a team of Product Definition/Analyst for tools around monitoring and automation. In details this means collecting and managing customer requirements and designing solution which shield front line operators from the complexity of an critical SOA environment. As well providing solutions for R&D and 1st level support team.
    View
  • Amadeus
    Operations Analyst
    Amadeus Oct 2011 - Nov 2012
    Madrid, Es
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  • Amadeus
    Performance Analyst
    Amadeus Oct 2007 - Sep 2011
    Madrid, Es
    View

Frank Richter Skills

It Operations Systems Analysis Project Delivery It Management It Solutions Prezi It Strategy Software Project Management Linux Itil

Frank Richter Education Details

  • Hochschule München University Of Applied Sciences
    Hochschule München University Of Applied Sciences
    Technische Informatik

Frequently Asked Questions about Frank Richter

What company does Frank Richter work for?

Frank Richter works for Amadeus

What is Frank Richter's role at the current company?

Frank Richter's current role is Head of ServiceNow Engineering and ServiceNow Platform owner.

What is Frank Richter's email address?

Frank Richter's email address is ri****@****gmx.net

What schools did Frank Richter attend?

Frank Richter attended Hochschule München University Of Applied Sciences.

What skills is Frank Richter known for?

Frank Richter has skills like It Operations, Systems Analysis, Project Delivery, It Management, It Solutions, Prezi, It Strategy, Software Project Management, Linux, Itil.

Who are Frank Richter's colleagues?

Frank Richter's colleagues are Vivek Chouksey, Naveen B, Stefanie Scherf, Ricardo Da Palma Carneiro, Kalpesh Jain, Sri Mukhi Bomma, Aaron Lisenbe.

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