Frank Rucco Email & Phone Number

Rye, New York, United States

Assist the operations team with consumable orders (Graphic Arts, Digital, Production Ink Jet and Thermal) by e-mail, Zendesk, B2B or EDI. Coordinate with our warehouse for timely pick up and delivery and confirm back with our customers.Submit and follow through on claims (be it technical claims to the mill or damage by carriers) to our insurance company.Monitor usages on material and release backorders when applicable.I Assist the sales team with all sales administrative responsibilities including pricing, contract support and equipment and product placement data management.Send out samples, record new leads and update as well as sending and recording quoted & actual sales which are sent to head office in Japan monthly. Assist the marketing team with pricing updates, email notifications (w/ use of Constant Contacts) to dealers, clients, exports, converters of any updates.Assist the Technical Sales department and Operations with equipment, software and parts orders. Updating dealer and clients as well as Mitsubishi sales team on order status, shipments and tracking.Track service calls with the use of @ZenDeskCreate and update sold equipment profiles (Service Item Cards) to assure accuracy.Renew HazMat certification every 2 years.

Rye, New York

Work with customers and internal departments to support sales effort. The primary role of responsibility is to assist sales and technical support personnel with all sales and service activities including quotes, scheduling, and reports.Working directly with customers ensuring customer support for quality service, promoting customer satisfaction and driving profitability.Essential Duties and responsibilities -Prepare Quotes for Merchants -Request Freight Quotes and track quotes on Monthly basis -Support CSR's on purchase orders, check for accuracy on pricing and processing -Correspond with Merchants and end users/customers to answer any questions and/or issues -Send requests to merchants on monthly order placement -follow up and request feedback from merchants/customers on sample rolls and/or new items. -Prepare and send reports (sales, open invoices, etc) on a weekly basis. -Support sales personnel with daily responsibilities, requests (product plate samples, trial activities) and follow ups on completion and follow through - Working closely with Sr. Director of Procurement and Inventory on ordering of product. - Work on special projects, attend related functions (Graph Expo/ Trade Shows) or meet with our Vendors/Customers/Merchants. - Assist with Marketing department production requests - Schedule Dealer Training on a monthly basis with technical support personnel.

Rye, New York

Warehouse Reconciliation end of each month of all products and finding resolution to discrepancies.Warehouse Annual Physicals, visiting the warehouses and Converters of our products (Master and Finished goods) that are stored there. Implementing cost effective procedures to reduce cost and loss.In bounding of product with origins being Domestic or Overseas, Sending ISF information to Brokers for product releases, scheduling shipment pick ups at Ports and Arrivals appointments to their ultimate destinationInternal Transfers between warehousesRecord retention filing of all Purchases, In-bounds, transfers and inventory adjustments/write offs each monthUpdating Insurance Valuation of our product, by warehouse/converter location, each monthUpdating of our E-commerce website each week.Re-classing of lot/batch identification of product to match b.o.l.'s/ packing lists/in bounds to assure inventory accuracy. Assist auditors in Annual audits to assure continued adherence to policy and procedures.

Inventory Dept

Respond to and resolve customer inquiries and concerns. Daily contact with Dealers and End Users to ensure inventory efficiencies across multiple clients.Order processing and necessary follow up, including E-commerce Orders Verify credit worthiness prior to placing customer's ordersInventory planning, ordering and responsible and invoicing the end usersObtain customer feedback related to product usages to accurately forecast future fulfillmentCreate and review backorder and usage reports on weekly basisReconcile monthly and yearly invoices are completed and compare to projected sales Oversee product returns and coordinate logistics with Mitsubishi warehouses Resolve billing errors as well issue credit memos for all technical and/or damaged claims Open up Technical Calls for Dealers and/or End users who are having issues with our equipment or software and assign them to our in house technicians to assist with resolving the issueChosen by Management for projects with other departments such as obtaining contact information of our end users for the Marketing for either future mailings or for a Telemarketing project

Oversaw a retail store with average billings of over two million dollars annuallyResponsible for meeting the store's financial goals. Reviewed and investigated issues of quality control and shortage (theft) internally and externally. Operational duties such are creating weekly schedules, attendance adhering, payroll and disciplinary actions when needed.

Explained benefits packages and eligibility with members. entered claims for members and facilitated resolution of authorization and claim problems for members and providers.Promoted to Customer Service Manager. Duties entailed coaching customer service representatives, participated in meetings pertaining to quality assurance, attendance adhering, weekly schedules and disciplinary actions.

Bachelor Of Science, In Psychology

Associate Of Arts And Sciences (A.A.S.), Business/Commerce, General