Frank Rucco

Frank Rucco Email and Phone Number

Senior Coordinator at Mitsubishi Imaging (MPM), Inc. @ Mitsubishi Imaging (MPM), Inc.
rye, new york, united states
Frank Rucco's Location
West Haverstraw, New York, United States, United States
Frank Rucco's Contact Details

Frank Rucco personal email

n/a
About Frank Rucco

Frank Rucco is a Senior Coordinator at Mitsubishi Imaging (MPM), Inc. at Mitsubishi Imaging (MPM), Inc.. He possess expertise in customer service, marketing, sales, e commerce, management and 17 more skills.

Frank Rucco's Current Company Details
Mitsubishi Imaging (MPM), Inc.

Mitsubishi Imaging (Mpm), Inc.

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Senior Coordinator at Mitsubishi Imaging (MPM), Inc.
rye, new york, united states
Website:
mitsubishiimaging.com
Employees:
39
Frank Rucco Work Experience Details
  • Mitsubishi Imaging (Mpm), Inc.
    Senior Coordinator; Sales, Technical And Operations Support.
    Mitsubishi Imaging (Mpm), Inc. Jan 2024 - Present
    Rye, New York, United States
    Assist the operations team with consumable orders (Graphic Arts, Digital, Production Ink Jet and Thermal) by e-mail, Zendesk, B2B or EDI. Coordinate with our warehouse for timely pick up and delivery and confirm back with our customers.Submit and follow through on claims (be it technical claims to the mill or damage by carriers) to our insurance company.Monitor usages on material and release backorders when applicable.I Assist the sales team with all sales administrative responsibilities including pricing, contract support and equipment and product placement data management.Send out samples, record new leads and update as well as sending and recording quoted & actual sales which are sent to head office in Japan monthly. Assist the marketing team with pricing updates, email notifications (w/ use of Constant Contacts) to dealers, clients, exports, converters of any updates.Assist the Technical Sales department and Operations with equipment, software and parts orders. Updating dealer and clients as well as Mitsubishi sales team on order status, shipments and tracking.Track service calls with the use of @ZenDeskCreate and update sold equipment profiles (Service Item Cards) to assure accuracy.Renew HazMat certification every 2 years.
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  • Mitsubishi Imaging (Mpm), Inc.
    Senior Coordinator, Sales Support & Product Planning For Production Ink Jet
    Mitsubishi Imaging (Mpm), Inc. Jan 2018 - Dec 2023
    Rye, New York
    Work with customers and internal departments to support sales effort. The primary role of responsibility is to assist sales and technical support personnel with all sales and service activities including quotes, scheduling, and reports.Working directly with customers ensuring customer support for quality service, promoting customer satisfaction and driving profitability.Essential Duties and responsibilities -Prepare Quotes for Merchants -Request Freight Quotes and track quotes on Monthly basis -Support CSR's on purchase orders, check for accuracy on pricing and processing -Correspond with Merchants and end users/customers to answer any questions and/or issues -Send requests to merchants on monthly order placement -follow up and request feedback from merchants/customers on sample rolls and/or new items. -Prepare and send reports (sales, open invoices, etc) on a weekly basis. -Support sales personnel with daily responsibilities, requests (product plate samples, trial activities) and follow ups on completion and follow through - Working closely with Sr. Director of Procurement and Inventory on ordering of product. - Work on special projects, attend related functions (Graph Expo/ Trade Shows) or meet with our Vendors/Customers/Merchants. - Assist with Marketing department production requests - Schedule Dealer Training on a monthly basis with technical support personnel.
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  • Mitsubishi Imaging (Mpm), Inc.
    Inventory Coordinator, Inventory Department
    Mitsubishi Imaging (Mpm), Inc. Sep 2011 - Dec 2017
    Rye, New York
    Warehouse Reconciliation end of each month of all products and finding resolution to discrepancies.Warehouse Annual Physicals, visiting the warehouses and Converters of our products (Master and Finished goods) that are stored there. Implementing cost effective procedures to reduce cost and loss.In bounding of product with origins being Domestic or Overseas, Sending ISF information to Brokers for product releases, scheduling shipment pick ups at Ports and Arrivals appointments to their ultimate destinationInternal Transfers between warehousesRecord retention filing of all Purchases, In-bounds, transfers and inventory adjustments/write offs each monthUpdating Insurance Valuation of our product, by warehouse/converter location, each monthUpdating of our E-commerce website each week.Re-classing of lot/batch identification of product to match b.o.l.'s/ packing lists/in bounds to assure inventory accuracy. Assist auditors in Annual audits to assure continued adherence to policy and procedures.
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  • Mitsubishi Imaging (Mpm), Inc.
    Customer Service Representative
    Mitsubishi Imaging (Mpm), Inc. May 2000 - Sep 2011
    Inventory Dept
    Respond to and resolve customer inquiries and concerns. Daily contact with Dealers and End Users to ensure inventory efficiencies across multiple clients.Order processing and necessary follow up, including E-commerce Orders Verify credit worthiness prior to placing customer's ordersInventory planning, ordering and responsible and invoicing the end usersObtain customer feedback related to product usages to accurately forecast future fulfillmentCreate and review backorder and usage reports on weekly basisReconcile monthly and yearly invoices are completed and compare to projected sales Oversee product returns and coordinate logistics with Mitsubishi warehouses Resolve billing errors as well issue credit memos for all technical and/or damaged claims Open up Technical Calls for Dealers and/or End users who are having issues with our equipment or software and assign them to our in house technicians to assist with resolving the issueChosen by Management for projects with other departments such as obtaining contact information of our end users for the Marketing for either future mailings or for a Telemarketing project
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  • Aeropostale
    Assistant Manager
    Aeropostale Jan 1998 - May 2000
    Oversaw a retail store with average billings of over two million dollars annuallyResponsible for meeting the store's financial goals. Reviewed and investigated issues of quality control and shortage (theft) internally and externally. Operational duties such are creating weekly schedules, attendance adhering, payroll and disciplinary actions when needed.
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  • Oxford Health Plans
    Customer Service
    Oxford Health Plans Jan 1996 - Jan 1998
    Explained benefits packages and eligibility with members. entered claims for members and facilitated resolution of authorization and claim problems for members and providers.Promoted to Customer Service Manager. Duties entailed coaching customer service representatives, participated in meetings pertaining to quality assurance, attendance adhering, weekly schedules and disciplinary actions.
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Frank Rucco Skills

Customer Service Marketing Sales E Commerce Management Digital Printing New Business Development Sales Management Product Marketing Retail Packaging Advertising Entertainment B2b Marketing Strategy Social Media Trade Shows Logistics Inkjet Offset Printing Video Production Wide Format Printing

Frank Rucco Education Details

Frequently Asked Questions about Frank Rucco

What company does Frank Rucco work for?

Frank Rucco works for Mitsubishi Imaging (Mpm), Inc.

What is Frank Rucco's role at the current company?

Frank Rucco's current role is Senior Coordinator at Mitsubishi Imaging (MPM), Inc..

What is Frank Rucco's email address?

Frank Rucco's email address is bo****@****ing.com

What is Frank Rucco's direct phone number?

Frank Rucco's direct phone number is +191492*****

What schools did Frank Rucco attend?

Frank Rucco attended Ramapo College Of New Jersey, Rockland Community College.

What skills is Frank Rucco known for?

Frank Rucco has skills like Customer Service, Marketing, Sales, E Commerce, Management, Digital Printing, New Business Development, Sales Management, Product Marketing, Retail, Packaging, Advertising.

Who are Frank Rucco's colleagues?

Frank Rucco's colleagues are Robert Curtis, Charlie Weidner, Henry Montesdeoca, Thomas Latona, Lesley Howard, Nahoko Burke, Charles Mccartney.

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