Frank S. Email & Phone Number

Shanghai, China

中國 上海市

中國 上海市

Jing'An District, Shanghai, China

Role and Responsibility1) L&D and TD strategy design and roll-out by collaborating with key business stakeholders.2) EGO Empower Center (Corporate University) setting up from scratch, core functional module building and learning program development and regular content updating.3) TD program, talent selection, review and validation system establishment.4) Corporate level L&D programs development and implementation. (Cover retail management and HQ)5) EGO Digital Learning ecosystem building and by applying agile development method to fulfill the needs & feedback from key stakeholders.6) Innovative OC management for startup company. 7) Training delivery, incl. EGO orientation, soft skill training, SMT level workshop facilitation.8) External training vendor pool establishment and daily management.Achievements1) L&D Strategy and roll-out planning and designing based on the busines & organization needs.2) DHR transformation and digital learning competency development.3) Smart way for Talent development in Startup Company & Z Gen Staff Learning Journey design.

Shanghai City, China

Role and Responsibility1) Accountable for CHINA Academy preparation and setting up.2) Lead the training concept & programs development.3) Responsible for the local Competency Model development and implementation.4) Assist local assessment center setting up and talent management (performance management, promotion & succession planning, and HIPO retention).5) New employee orientation and inter-culture training delivery.AchievementsHighlights: Localize China L&D strategy and structure, China Academy planning, Business and Organization support 1. CHINA L&D structure from 0 to 1 1.1 As a third staff in China HR team, to establish the L&D structure within 5 months, incl. concept and action plan, to fulfil corporate’s 3 years business development strategy in CHINA. Design the key training modules with detailed learning path for both retail business and corporate.1.2 Mapping with global expertise and local needs & practice, we developed our local competency model (version 1.0) within 4 months, to cover the junior level to SME. 2. New Hires Orientation to fulfill booming expansion 2.1 To fulfill the booming expansion needs, established an efficient new hire orientation training solution. Conduct the training for 42 rounds within 7 months. And play as a trainer in this program as well. Developed the induction training program for new expats from overseas business.

Pudong, Shanghai, China

Role and Responsibility1) Accountable for restructure of TD/LD infrastructure and B&Q University.2) Responsible for the learning & development projects for stakeholders (Retail & Corporate functions) such as Buying, Supply Chain, Property management.3) Accountable for e-Learning platform project (from selection to go live).Achievements Highlights: Fusion and restructure, system update, digitalization 1. Restructure the TD System and Training Delivery Team 1.1 Restructure the “B&Q University” platform, to consolidate and upgrade the training resource, incl. TD system and related learning path and programs for Corporate & Retail Business.1.2 Initiate the “Employee Coach” Program, start from retail team, to cover the routine in-store training and develop an OJT team.1.3 Update current 78 procedures for SOP and transform the content into related OTJ training program. 2. Future Business Talent Development and Retention Project 2.1 Initiate the “Future Managers” Program, start with some retail kills competition, providing another way to select, retain and engage the potential retail talent from the front line.3. Digitalization & Transformation3.1 To fulfill the training needs and to make the retail training more efficient, initiate the E-learning Mode (Mobile learning) for the organization. (from platform selection to go live)

Putuo District, Shanghai, China

Role and Responsibility1) Mainly in charge of Metro commercial and leadership training systems and programs, such as core competency model with learning path, business training solution, corporate training strategy/ specific project localization & collaborate with other country’s training team members.2) Lead the local training program developing, to fulfill our business strategy and collect training needs from commercial dept.3) Training content pool and training system maintenance and updating, training following-up.4) Training delivery and implementation.5) Training productivity and training KPI monitoring.6) e-Learning LMS maintenance and e-course development.AchievementsHighlights: Localization, Corporate University Transformation, Retail Management Excellence and Leadership development1. Local learning curriculum developing and optimization1.1 Localize the L&D curriculum with core competency model and blended learning path from corporate level to retail level.1.2 Responsible for international training programs launching/pilot running in China. (Collaborate with German and Asia colleagues).1.3 MT program design and management.1.4 Develop the training initiatives for our new business channel, such as franchise, e-Commerce. Develop the local training solution for company’s core business, i.e., sales force training package with tool kits.2. Local learning solution designing & developing and delivering 2.1 Local training programs developed, designed and developed the training program, i.e. Your role in people management @Metro, Customer service & satisfaction upgrade program.2.2 Lead the retail operation talent develop program (Metro Store Manager Campus, fast track program), to develop the pipeline for our retail operation. It was a best practice sharing case for Global Training Manager Meeting in France, May 2013.

Pudongxin District, Shanghai, China

Role and Responsibility1) Response the key account in-house training programs, tracking the annual programs.2) Playing a key role in accounts’ T&D systems, training course packages, TTT solution and capability model of operation level, and having strong designing capacity in training courses, training solutions.

Executive Education, Skema- Korn Ferry Innovative Leaders Development Program

Master Of Human Resource Management-Msc, Gpa 3.62

Executive Education, Digital Marketing Strategies, Data, Automation, Ai & Analytics

Master'S Degree, Retail Management And Shopper Marketing, Gpa 3.61 With Distinction Graduation

Mba, Business Administration And Management, General

Bachelor'S Degree, Public Relations/Image Management