Frank Samos Email & Phone Number

Rochester, New York, Us

Rochester, New York, Us

Irving, Texas, Us

• Provided Desktop Support, Level 1 & 2 to 8,000 distributed employees of the bank using Frontrange ITSM, and our internal banking software Teller Plus and Bancline.• Supported users using Altiris Console and Symantec Remote Desktop.• Resolved both various computer, phone, ATM, printers, scanners and general network problems remotely by phone, email or directly with remote assistance software including SCCM, Altiris and Symantec Remote Desktop.• Quickly resolved issues in a timely manner, especially phone calls to the Technology Support Desk.

Timonium, Maryland, Us

• Performed PC and network support to 16 Auto dealerships across the cities of Houston, Dallas and Austin. • Used Connectwise to track and update completed tickets or work in progress. • Also used Kaseya network and PC management application to monitor and push applications and to remote onto pc’s for troubleshooting and diagnostics.• Reimaged Dell workstations over the Network using Altiris PXE server. Reinstalled Microsoft Office Suite, Cisco VPN, Altiris Client, Frontrange ITSM, NIC drivers, HP printer drivers and video display adapters.• Used Belarc Advisor to save and reinstall current product keys for OS and applications as required.• Installed Cisco wireless Access Points and Adaptive Security Appliances.• Installed and re-terminated Ethernet CAT-5 cable runs for AP access to the network.• Configured all PC’s, network printers, and all in one Panasonic scanners onto the new Helion network when bringing dealership online.• Used Active Directory to assign login’s for clients using Microsoft Server 2008.

Spring, Us

• Provided desktop support to a broad user base using FrontRange ITSM, which is the technology support application used to track support tickets.• Performed regular preventive maintenance on PC’s, Printers, ATMs, and other Peripherals. • Configured applications to branch specifications at every location.• Worked with Telco personnel to troubleshoot circuits for use with Cisco Routers.Called in all down circuit trouble tickets and worked with LECs to restore circuits online.• Provided Cisco VoIP support. Tracked and resolved data and voice line problems as required.• Travelled to Virginia, Alabama, Louisiana, and various cities in Texas to provide Setup of all equipment when a new branch was being installed. Also provided Preventive Maintenance and other necessary support such as troubleshooting and repair of all bank equipment.• Provided on-call assistance 1 week per month to all Houston locations.• Trained all new Technicians in Woodforest National Bank protocols and SOP’s. After training, these Technicians would then be deployed to their particular states.