Frank Stassi Email & Phone Number

Florida, United States

West Palm Beach, Florida, United States

- Led 6-person IT department responsible for supporting 600 employees across 4 office locations with over 2,000 device endpoints- Oversaw the day-to-day operations of the help desk including ticket management, escalations, and resolution of technical issues- Managed $3m annual budget, vendor relationships, contracts, and IT procurement - Oversaw go-live of technology hardware overhaul on 150 transit buses including new SaaS based fare collection system- Regularly met with Executive leadership providing department updates on project status, budget and staffing. Served as strategic advisor on all technology initiatives- Operated during natural disasters such as tropical storms and hurricanes to secure facilities, ensure business continuity, mitigate risks and adherence to disaster recovery plans

West Palm Beach, Florida, United States

- Supervised junior staff reviewing completed work and provided guidance and mentorship - Led multiple software implementation projects from procurement to go live. Performed installation of on-premise software solutions and configuration of SaaS platforms- Conducted regular project status meetings providing updates on project progress, risks, and issues, and facilitating timely decision-making to mitigate project roadblocks- Designed, developed, and deployed custom web-based analytics platform leveraging PHP and SQL- Created dashboards and complex reports for senior leadership including annual reports submitted to the Federal Transit Administration- Led RFP for SaaS mobility platform for Palm Tran Go Glades service used to provide over 100,000 trips annually- Maintained Windows Servers, Microsoft SQL databases, proprietary applications and web servers

West Palm Beach, Florida, United States

- Managed VMware virtualization infrastructure, including VMware vSphere, ESXi hosts, and SANs (HP P2000, 3PAR 8200) - Maintained backup and disaster recovery using Symantec Backup Exec. Led procurement and migration to Veeam Backup & Recovery- Administered Windows Server (2008R2/2012R2) environment including Active Directory, DNS, group policies, and file servers- Used Microsoft Powershell to automate repetitive/manual server administration tasks- Performed routine system maintenance tasks including patch management, software updates, and hardware replacements- Participated in rotating 24/7 on-call shifts

West Palm Beach, Florida, United States

- Maintained VMware virtual environment and Windows Servers including domain controllers, file servers, RDS, SQL, SharePoint, and Exchange servers- Administered Active Directory; maintained users, groups, computer objects, and implemented new group policies. Automated user commissioning and decommissioning- Implemented Microsoft Deployment Toolkit and automated deployment of computers and software packages- Utilized SAP Crystal Reports to develop reports used to monitor office’s performance