Frank Stocker Email & Phone Number

Darien, IL, US

Oakbrook, Illinois, US

• Project Manager
• Within a defined scope, managed a cross-functional support team to ensure timely data collection to update operations metrics. Achieved productivity targets, reduced cost per unit, eliminated errors, and delivered.
• Led client projects, managing project teams of 4-6 people; responsible for project oversight and strategy, task delegation, and final deliverables.
• Managed internal server migration to a cloud-based system while replacing necessary components such as routers, switches, and cabling.
• Oversaw the implementation of Salesforce for a newly acquired hair restoration facility located in Colorado.
• Adhering to SDLC, I managed an overseas team in implementing a custom before and after photo collage generator within the Salesforce environment.

• Lead the successful initiation, planning, execution, monitoring, controlling and closure of small to medium projects within the legal services industry. From developing project charters, plans and schedules to.
• Directly led a team of 30 court reporters and videographers in upcoming legal projects for our clients. Improved productivity and efficiency of tasks through establishing workflow policies to ensure completion of.
• Managed the successful development and implementation of an online document and video repository for Certus adhering to the SDLC framework using the Agile methodology.
• Oversaw infrastructure rollouts such as email server migration, PC deployment, Office 365 and VOIP.
• Implemented a new scheduling and billing software improving efficiency resulting in a 45% reduction in annual expenditure; leveraged proficiency in QuickBooks to maintain billing and company financials.
• Optimized business processes to capture operational savings by re-engineering scores of business techniques impacting operational efficiency, strategic negotiations, astutely managing budgets, and vendor deliverables.

Atlanta, Georgia, US

• Maximized productivity and efficiency of production coordination/operations through precise planning, operating as the focal point of contact for all projects and related communications.
• Multi-tasked production coordination functions, including timely and efficient formatting and production of court transcripts; remained quality focused professional, reviewing deliverables prior to client delivery.
• Manage and track job status reports and contact vendors to obtain tracking information and follow up on delivery status as necessary.

• Coached, guided, mentored, and led a team of 12 branch employees to conduct smooth branch operations and manage compliance for the financial services (life insurance and investment management) company.
• Managed workflow for sales team and utilized time management tools to report productivity to the National Sales Director.
• Credited with designing and implementing training materials for incoming job applicants, along with tracking and monitoring online advertisements ensuring proper placement and wording.
• Aided business development efforts via developing & distributing promotional materials for the sales force using PowerPoint.

Chicago, IL, US

• Responsible for the approval of incoming packaging materials used in all products. Duties included edge crush testing of corrugated materials, open force analysis of cartons and percent water analysis for wax paper.
• In conjunction with the Packaging Engineer, analyzed and approved artwork for upcoming packaging redesigns for current product line. Notified supplier of any defects and took actions to correct any issues.
• Performed procedures and calculations crucial to quality controls, including High Performance Liquid Chromatography (HPLC) and instrument calibration.
• Followed internal rejection procedures to ensure defective materials were quarantined and returned to the vendor for replacement.

• Assisted in quality control to allow for a timely release of finished products such as shampoos and lotions. Performed multiple analyses including pH testing, viscosity and specific gravity.
• Worked directly with the compounding supervisor to ensure all in process products were within required specifications.
• Managed the microbiology laboratory to ensure sample preparations, plate counting, swab test monitoring, documentation and release of finished product.