Frank Stroncheck Email & Phone Number

Beaufort, Sc, Us

Beaufort County, South Carolina, United States

Greater Savannah Area, Beaufort, Bluffton, Hilton Head

Hilton Head

DIRECTOR OF OPERATIONS 2017 TO CURRENT Responsible for directing and managing multiple departments within a resort system comprised of 4 individual resorts. Direct the day to day operations as outlined in the POA governing and management documents. Responsible for 4 million dollar budget. Below are highlights of my accomplishments within my first 18 months in this position: *Identified company needs for maintenance, project management and inventory software… Show more DIRECTOR OF OPERATIONS 2017 TO CURRENT Responsible for directing and managing multiple departments within a resort system comprised of 4 individual resorts. Direct the day to day operations as outlined in the POA governing and management documents. Responsible for 4 million dollar budget. Below are highlights of my accomplishments within my first 18 months in this position: *Identified company needs for maintenance, project management and inventory software.  *Researched, implemented and on boarded three software platforms. *Conducted energy audits throughout all four resorts identifying energy savings of 2.4 million dollars over a 20 year period. *Created an interactive project management communication tool via Smartsheet for the management planning, sub-contractor tasks assignments and remodeling of resort units during our annual unit maintenance projects, allowing over 50 staff members from various vendors to communicate with one another in real time.  *Achieved Gold Crown Status on all four properties in 2019 after having scored silver and gold just a year earlier.  *Encouraged company to move on purchase of 15000 sq/ft warehouse facility to better execute company mission. *Outfitted new warehouse facility with inventory software and warehouse manager to make best use of facility and ordered materials.  *Created a Quality Control department that had a monumental impact on company achieving gold crown status across the board on all four properties. Show less

Bluffton, Sc

Responsible for the planning, coordinating and executing 600 events per month in five (5) different facilities, obtaining meeting details from clients, communicating both verbally and through documentation as it relates to the event specifications / logistics, while maximizing client satisfaction. Recruits, supports and manages event staff as appropriate to ensure the highest level of service. Effectively executes all daily business operations that achieve planned goals for revenue and profit,… Show more Responsible for the planning, coordinating and executing 600 events per month in five (5) different facilities, obtaining meeting details from clients, communicating both verbally and through documentation as it relates to the event specifications / logistics, while maximizing client satisfaction. Recruits, supports and manages event staff as appropriate to ensure the highest level of service. Effectively executes all daily business operations that achieve planned goals for revenue and profit, including reviewing and reporting of each Event ROI specifics, while maintaining company standards for quality assurance. Works collaboratively with others, gathering information, soliciting feedback, and implementing appropriate courses of action to ensure best return on events. *Implemented new Sales and Marketing program, generating an additional 200k in net revenue within the first 22 months in this position. *Streamlined business office processes, which created additional staff hours to focus on increasing sales revenue, addressing event ideas and enhancing customer satisfaction. *Created a program designed to empower all staff to own and manage their individual areas of business and event operation with bonus incentives.https://www.fsresidential.com/south-carolina/home Show less

Beaufort, Sc

Assumed all responsibility and authority in the management of daily food service operations to 32 complex multi-functional accounts, including the development and distribution of business plans for each account, reflecting customer account service repertoire and management development strategies. Responsible for Financial / Human Resource (HR) functions, supervising and developing a team of 150 staff members. Planned, coordinated and directed all catering events according to specific standards… Show more Assumed all responsibility and authority in the management of daily food service operations to 32 complex multi-functional accounts, including the development and distribution of business plans for each account, reflecting customer account service repertoire and management development strategies. Responsible for Financial / Human Resource (HR) functions, supervising and developing a team of 150 staff members. Planned, coordinated and directed all catering events according to specific standards and event costing, processing over 500 catering requests per year, and serving over 8,000 internal and external customers. Maintained HAACP and OSHA compliance standards throughout tenure. Oversaw responsibilities for the logistics of events including Inventory and all Procurement, Financial Variance Reporting, and month-end procedural requirements. *Increased customer satisfaction by 20% in the first year. *Increased sales by 10% in the first 18 months. *Reduced labor by 10% in the first 18 months. *Implemented cross-training program which provided the flexibility for staff to move into different working positions, adding additional specific staff coverage for events. *Established dinner program in 2014 that yielded an additional 100k in revenue for 2014-2015 school year. *Consistently contributed to the overall profitability of the company goals throughout tenure in the areas of increased Sales (over 6% each year), and Reduction in food costs (3%). **Recognized by CEO and Administration staff for Superior Job Performance in 2013. **In 2014 all 32 accounts were awarded Gold or Silver in Cash Management, Food Safety and Physical Safety.http://www.sodexo.com/home.html Show less

Parris Island, Sc

Responsible for the management, scheduling, and development of 150 staff members, providing forecast strategies for business optimization 6 – 12 months out.  *Surpassed revenue and projection of profitability models by 300K within first 11 months of employment, yielding a higher ROI.  *Increased revenue stream of strategic staffing by 300K for organization during tenure through the introduction of expanded labor pool, systematic scheduling, and extra hours bidding program… Show more Responsible for the management, scheduling, and development of 150 staff members, providing forecast strategies for business optimization 6 – 12 months out.  *Surpassed revenue and projection of profitability models by 300K within first 11 months of employment, yielding a higher ROI.  *Increased revenue stream of strategic staffing by 300K for organization during tenure through the introduction of expanded labor pool, systematic scheduling, and extra hours bidding program, increasing fill rates from 92% to 102%, exceeding company’s original goals and projections each of those years by 10%. *Increased billable hours by 10% increasing staff fill rates from 92% to 102%., eliminating need for additional staff recruitment for our sister agency. *Developed a training program for part-time staff to transition to full-time employment with the main contractor (Sodexo) on Parris Island if they met specific performance requirements, providing upward mobility and created better morale for staff, and better resource retention. *Developed recruit scheduling matrix that better identified daily, weekly and monthly staffing needs for Parris Island, providing overall added value for the company. *Developed and introduced a smarter scheduling process for staff living in similar locations to car pool due to some staff members not having vehicles. *Reduced employee turnover by 50% by 2010 as a result of increasing available work hours, implementing flexible scheduling, enhancing, and adding value to the orientation process, while providing upward mobility in the workplace as a career path incentive for all staff members. *Streamlined both business processes within the company infrastructure and human capital management processes comprised of hiring, orientation, and administration, which lead to the additional 300k bottom line revenue increase during my tenure, adding to the overall ROI strategy. Show less

Beaufort, Sc

Managed team of 33 staff members comprised of front desk, kitchen, housekeeping and restaurant server staff. Duties of these areas included the management of financial, sales, marketing, personnel, quality, customer service, inventory, profit / loss performance, and training (on-boarding and on-going) for all staff members. Marketed, sold, planned, organized and directed special events for the Inn.  *Implemented staff orientation program, providing all team members cross-training and… Show more Managed team of 33 staff members comprised of front desk, kitchen, housekeeping and restaurant server staff. Duties of these areas included the management of financial, sales, marketing, personnel, quality, customer service, inventory, profit / loss performance, and training (on-boarding and on-going) for all staff members. Marketed, sold, planned, organized and directed special events for the Inn.  *Implemented staff orientation program, providing all team members cross-training and the opportunity to benefit and familiarize themselves with the overall guest experience. *Created an incentive program for all staff members, generating the initiative for all and thereby reducing turnover of staff and surpassing the reduction from the previous year by 15%. *Reduced overall cost by 10% within first year. *Saved company 10k by introducing an automated staff communication system while enhancing the value of customer service and response in 2006. *Increased outside sales by 10% through updates made to the pre-sales processes, target marketing strategies, and PR follow-through, yielding more advantageous contracts.http://www.beaufortinn.com/ Show less