Responsible for day-to-day operational performance. Providing both leadership and strategic support through sales, customer service and vendor relationships. Directed strategic support in marketing, branding and content creation and social media. •Built effective succession plans within the organization by identifying talent and developing capabilities, including providing ongoing performance feedback. •Strategically plan regional growth as it pertains to people development, store performance and regional staffing needs.•Created region’s KPIs and P&Ls for individual and cross-region performance gaps and opportunity for future growth and development. •Managed and improved conversion rates through leveraging KPIs, improved replenishment processes, marketing execution, managing markdowns, etc.•Ensured each Region is maintaining high standards of merchandise placement, store signage, inventory, and proper display techniques to create an inviting place to shop, according to company directives.•Proactively identified opportunities to improve performance through regular business analysis, competitor visits and soliciting feedback from regional/store team members and customers.•Demonstrated ability to partner with all corporate level executives and gain trust to drive results together.•Cultivated confidence in field leaders and inspire them to be passionate about the customer experience.•Delivered and influenced a great internal and external customer experience while always looking for an opportunity to grow customer base.•Developed and maintained strong relationships within the community and fostered existing ones to build the brand.

Consulted for a variety of clients from the retail and hospitality industry.

Leading the conversion of 46 stores in Canada to new ownership in 16 weeks• Training and developing existing employees during transition, motivating to ensure loyalty• Driving sales to a 15% competitive year to date• Managing and coordinating of 6 Area Managers and a total staff of 450• Meeting and exceeding targets and KPIs including training, management developing,recruiting, sales

Taking a major role within the company, responsible for developing the brand, marketing strategy, planning and communications• Creating and developing a new retail brand Teaopia, a loose leaf tea store.• Opening and operating 46 chain stores in 7 years, within major shopping centres acrossCanada, including all start up activity• Managing the complete process of store start up, including organizing and overseeing of newlocations, from lease stage to launch day• Human Resource Management: interviewing, recruiting, selecting, monitoring, appraisal, staffmeetings and briefings, identifying, implementing training, coaching, motivating and mentoring• Conducting a full contractor tendering processes, selecting the most appropriate contractorsand coordinating total build out, ensuring quality standards and requirements, according toregulation• Driving sales for 7 years to an average of 8%Overseeing all operations including, construction of stores, leasing locations, product development, buyer, store design, budgeting, recruiting, merchandising as well as training and development