• Helped grow BitTitan from $9M In 2016 to a forecasted $50M in 2021 and a successful exit  • Successfully manage performance for globally distributed customer-facing organization of 30, including managers and individual contributors selling and supporting SaaS solutions• Managing a global Customer Success organization, serving 187 countries, with proven customer-first, Support, Onboarding and Knowledge Management practices• Consistently achieving >95% CSAT, reduced first response from four hours to one hour and delivering same business day resolution for all high severity customer escalations• Built three offer Onboarding portfolio providing advisory services for SMB through Enterprise customers globally with revenue growth of 243% YoY in first two years• Leading global Technical Sales organization driving effective customer interactions, supporting field sales, and demonstrating the value of our SaaS solution portfolio• Enabling SaaS solution sales to Enterprise, Government and SMB customers driving $13M in directly influenced annual revenue with yearly growth of 20% across the last five years• Fully integrated in the Microsoft Partner Network ecosystem driving relationships to enable SaaS solution sales and adoption globally• Established contractural relationship with the Microsoft Consulting Services organization driving standardized and effective use of the BitTitan SaaS solution portfolio globally driving upwards of $2M in annual sales• Onboarding and building results driven teams via standardized training and identification of opportunities to drive professional development • Primary escalation point for enterprise technical relationships, responsible for driving new solution adoption with clients and providing actionable feedback to the product development team• Extended global Technical Sales and Support capability to include German and Japanese markets

• Founded cloud services integration company focused on cloud-first strategy, adoption and enablement within SMB and mid-market customer base• Achieved Cloud Accelerate Microsoft partner competency and served on the Microsoft Cloud Partner Advisory Council • Managed all pre-sales and Professional Services delivery activities delivering enterprise messaging, collaboration and compliance solutions• Implemented CRM and PSA solutions in support of Sales and Services management and reporting• Built current offer portfolio to align with current and emerging cloud and hybrid enterprise environments• Designed low-cost remote delivery methodologies to leverage and align with lower total cost of ownership inherent within cloud ecosystems

• Lead Global Technical Sales team, selling Digital Performance Optimization offers, capturing $60M in annual revenue• Demonstrated Digital Performance Optimization offer value to select global clients, e.g. American Express, Frito Lay, Dell Inc., Bank of America, AOL, Time, Proctor and Gamble • Contributed to Digital Performance Optimization offer development and market positioning by capturing customer feedback in combination with market research• Enabled and managed select Global partnerships and ensured seamless transition from sales and business development to delivery teams• Designed high-impact sales assets, including client specific analysis and compelling product demonstrations• Lead comparative research across multiple industry sectors, e.g. Marketing 50, Banking, Airlines, US Government Agencies• Lead the effort to measure effectiveness of online advertising spend including the qualitative measurement of display ad placement across various global and regional web outlets for Dell Inc. realizing an average of 5% savings year-on-year

• Managed all Technical Sales and Professional Services delivery activities and led a team of Project Managers delivering enterprise IT solutions • Created and managed a Regional Services program in hub cities, leveraging partners for pre-sales and delivery activities, achieving 100% revenue growth across consecutive quarters and securing 25% of overall Professional Services revenue each quarter• Facilitated account growth by developing and implementing procedures to identify, track and communicate follow-on opportunity within existing projects to sales team resulting in as-delivered revenue attainment greater than 100%• Increased customer satisfaction from 50% to 90% by refining delivery methodologies and broadening coordination with delivery partners • Aligned Professional Services offer roadmap with Dell’s key alliance partners Integrated partner engineers into Professional Services Practice to augment internal technical staff• Built Small/Medium Business Account Practice with executive sponsor focused on mid-tier customer base, e.g. 250 – 5000 employees, capturing upwards of $20M in revenue per year

• Responsible for managing and developing the User Experience consulting business• Managed contractor base exceeding revenue target by 14.5%• Achieved annual practice utilization exceeding targets by 10%• Created and maintained knowledge repository of reference documentation to be leveraged by team and external sales force, including portfolio of work, client case studies and references • Created targeted solution offerings for User Experience Services and provided sales force supporting documentation to assist sales efforts, e.g. Usability Offering• Integrated User Experience solutions into technical solution offerings, e.g. Microsoft Content Management Server, SharePoint Portal Server and SharePoint Team Services

• Developed user experience and information design strategies and performed usability testing for www.colgate.com• Generated production documentation, e.g. sitemaps, information designs, use cases and functional requirements