Frank Summa Email & Phone Number

I am a retail operations and development professional, with a track record of leading high-quality retail operations in the wireless and chocolate market segments. I am proud of having recruited and mentored high-performance, low-turnover teams who provide exceptional client service, winning repeat business and a reputation for excellence, and supporting expanding operations.I currently serve as an operator of in-line stores and kiosks selling chocolate and fudge at high-end malls, in addition to collaborating with company leadership to establish a retail presence nationally. I help recruit and train operators, and set up impressive store fronts that have led to opportunities for store-within-a-store partnership with leading national brands.In every role, I build strong relationships with internal teams and with customers alike, to establish retail experiences that are satisfying for everyone. Highlights include: — Owner & Operator – Freedom Moonshiners LLC / Chocolate Moonshine: Oversee operations for kiosk and in-line stores in high-end malls around Boston; Converted some sites to year-round operations, generating strong yearly sales with consistent year-over-year increases— Development Consultant – Chocolate Moonshine: Recruit, set up, and mentor new operators, building the brand and expanding distribution; Design and oversee build-outs on multiple in-line stores and kiosks— Completed two Chocolate Moonshine build-outs on short notice for partnerships with a leading national retailer, before senior corporate visits days later; Built connections that led to an opportunity to open additional kiosks in stores nation-wide — Founder & President – Freedom Communications: Grew a single Verizon authorized agent location to nine stores before selling to a national retailer; Developed partnerships for four stores with a licensing agreement— Oversaw, designed, and completed multiple location remodels, many simultaneously; Negotiated purchase and oversaw all aspects of redevelopment of prime retail location— Built a loyal, low-turnover staff with some of the lowest churn rates and highest NPS scores in the New England region— Additional Freedom Communications distinctions include: Highest gross adds per door; Best port in %; Best 55plus take rate; Best YOY sales; Highest activations per door, and many more