Frank U Email & Phone Number

Administer branch sales, service, control, and management of human resourcesLead a team of Bankers energized by providing outstanding serviceExceeded monthly metrics over four consecutive quartersPerformance Manager: casting monthly revenue strategies to main sales excellenceOversee branch controls and compliance to manage risk and ensure positive internal audit ratings effectivelyIncreased Net Promoter score by 40% over the course of 6 monthsCross-functional engagement with the product marketing team to ensure seamless education and product knowledge at the retail banking level. Offer consultation on Customer personas to provide a diverse and expansive reach across markets.Project leadership for product launching and new tooling implementations. Cross-functional collaboration with Marketing (content, affiliate, paid social, and product).

New York, New York

Passionate and driven Screenwriter bringing forth 8 years of screenwriting experience. Adept in all aspects of script and story development, screenplay structure, character creation, and the intricacies of story structure. Self-motivated and committed to striving for innovation, originality, and awe-inspiring stories.

Exceeded monthly revenue goals across 4 consecutive quartersEstablished partnerships with 75 local businesses to increase brand awareness in local markets through strong community involvement. Actively identify, coach, develop, motivate, and support employees to provide superior customer service. Promote a robust control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures and processes. Integrated client personas from Product Marketing into our customer outreach strategy.

Greater New York City Area

New York, United States

Achieved established branch goals including loans, deposits, services per household. Analyzed, developed and implemented loan policies and procedures. Responsible for operational aspects of branch including security, cash management, balancing, negotiable items, fraud, audits, and errors. Ensured compliance with internal policies and procedures, within federal and state law regulations. Responsible for managing a team of customer service oriented branch tellers, while cultivating a strong team environment.

Achieved established branch goals including loans, deposits, services per household. Analyzed, developed and implemented loan policies and procedures. Responsible for operational aspects of branch including security, cash management, balancing, negotiable items, fraud, audits, and errors. Ensured compliance with internal policies and procedures, within federal and state law regulations. Responsible for managing a team of customer service oriented branch tellers, while cultivating a strong team environment.

Managed a $117MM branch achieving as well as exceeding both deposit and lending targets. Minimized expenses managing fraud losses, overtime, and inventory. Managed day-to-day branch operations and service delivery. Managed risk and compliance for the branch.

Managed a team of 35 to optimize sales and service performance goal standards. Ensuring operational compliance with federal regulations and bank procedures. Coordinating monthly sales strategies to improve the stores' overall performance. Organize community events to increase store sales. i.e., bank at work, bank tours in the Historic city of Harlem.Served as Retail Product Marketing liaison between Marketing and Bankers.

Bachelor'S Degree, English Language And Literature/Letters

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies